Paid but no crysta in account

[Aelis]

I renew my sub today but after i clicked pay, mogstation said my payment error and no crysta added. But bank tell me payment is charged. Will i get my money back ?

[Larirawiel]

Hey. You should contact SQEX's support for those questions. This forums are more about technical difficulties with the game like crashes, blues screens etc.

Cheers

[RicaRuin]

I used to have this problem as well, as advice for future payments: Clearing your browser cache seems to avoid those.

Yes, SE Support is the one you should contact, however they only take action when after 48 hours the Crysta still aren't there. Wait a bit, maybe they come in (took around 32 hours for me once), and after that period, contact Support.

[Thukoolo]

Thank you for posting in the Final Fantasy XIV Technical Forums,

Unfortunately the issue you are describing is something we are not able to assist with in the Technical Support Forums. In order get the proper support, you will need to contact the North American Support Center. To assist with contacting them, we have gone ahead and opened a support ticket for you. The ticket number has been sent to the email associated to your Square Enix ID.

This thread will be moved to ‘Support Center Ticket Created’. Thank you for visiting the Final Fantasy XIV Technical Support Forums.