Paid for 30 sub, but launcher is saying I have no active subscription.

[LuckyStars_]

Hey.

(Edit: I have contacted Support just waiting for a reply)

I have the Windows version of the game (not Steam) and I have renewed my sub the way I always do, using my credit/debit card. (Sub ran out yesterday BTW, not on auto renew)

I have bought the game time through the Mogstation (the correct format), it was confirmed and Square Enix have attempted the £1 test transaction (its showing on my statement), but have not given me my game time.

I didn't get any error message or problem, and there was a conformation screen saying the my game time would start today 23rd, for 30days (I didn't think to screenshot it as I didn't know I would need to)

There has never been a delay in taking my payment previously, Ive always been able to play straight away. There is sufficient funds in my bank account to pay. When I go to log in to the launcher it still says I don't have an active sub, and it also says this on the Mogstation as well.

Has anyone else ever had this? Thank you.