They said they're currently post ShBNot a bug.
You must complete the quest: Stormblood
https://ffxiv.gamerescape.com/wiki/Stormblood_(Quest)
Becomes available upon completing the main scenario quest 'The Measure of His Reach'.
They could have boosted at some point.
They just need to confirm that the quest "Stormblood" is completed in their log and if it is, then they are bugged.
If it is not completed, then they need to complete it to then unlock the last quest Aether Current.
Kirika Yuumura of the Noir
The Soldats' Manor, home of the Noir and of Noir's Eorzean Natural History Museum and Aquarium
Plot 7, Ward 22, Shirogane, Faerie
Noir... It is the name of an ancient fate. Two maidens who govern death; the peace of the newly-born Noir hands protect.
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