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  1. 01-14-2022 08:05 AM #1
    PepaMint
    Player
    PepaMint's Avatar
    Join Date
    Jan 2022
    Posts
    2
    Character
    Pepa Mint
    World
    Coeurl
    Main Class
    White Mage Lv 89

    A fatal DirectX error has occurred.(11000002)

    Hey there, I have been getting this error code for the past 24 hours. A fatal DirectX error has occurred.(11000002). I can be logged in for 10-15 minutes before I get this error and the game closes.

    I have tried turning my computer off and on, many, many times. I have tried re-installing the game, twice. The first time I used windows add/remove programs and then hard deleted the file. The second time, I used FFXIV launcher and chose "Restore Game Data". I have also tried a myriad of changes to my settings in Nvidia and Windows, to no avail.

    I have searched and searched online to find solutions, but all of the posts with similar issues are from years ago.
    Please, send help! D:



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\The Beast\Documents
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
    SYSTEM_CPU Intel(R) Core(TM) i9-10850K CPU @ 3.60GHz (20 CPUs), ~3.6GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 20 SYSTEM_CORE_PHYSICS 10
    SYSTEM_BIOS 1003
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16285.641MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 18717.641MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.159GB SYSTEM_FREEDISC_SPACE 192.888GB
    SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 862.333GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce RTX 3070
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3070
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 8043.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8142.820 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9729
    SYSTEM_GRAPHICS_DRIVER_DATE 12/14/2021 19:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
    SYSTEM_SOUND_DEVICE_ID {9C0795A5-9AE9-4312-B12A-2F513F3B70EF}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.0.8960.1
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 5/25/2020 19:00:00
    SYSTEM_SOUND Speakers (Realtek(R) Audio)
    SYSTEM_SOUND_DEVICE_ID {CC5F1D5E-C5E3-4944-AEB9-7F8F78DFB320}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.0.8960.1
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 5/25/2020 19:00:00
    SYSTEM_SOUND Speakers (Sonic Studio Virtual Mixer)
    SYSTEM_SOUND_DEVICE_ID {2BEBC1B3-A07A-4D2E-BC7C-A2B84841585B}
    SYSTEM_SOUND_DEVICE_NAME AVoluteSS3Vad.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.0.2.0
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 10/13/2021 19:00:00
    SYSTEM_SOUND XF243Y P (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {0F447ADF-E7FC-4E9D-93B4-58A980565E56}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.3.38.94
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 9/22/2021 19:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {9D4E35B0-9EC0-11EB-8002444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {9D4E5CC0-9EC0-11EB-8003444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {9D4E5CC0-9EC0-11EB-8004444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {9D4E83D0-9EC0-11EB-8005444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {9D4E83D0-9EC0-11EB-8006444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {9D4E0EA0-9EC0-11EB-8001444553540000}
    SYSTEM_INPUT_NAME AURA LED Controller
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {9FD3C6C0-9ECE-11EB-8002444553540000}
    SYSTEM_INPUT_NAME Corsair composite virtual input device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {B5B91750-A848-11EB-8001444553540000}
    SYSTEM_INPUT_NAME G512 RGB MECHANICAL GAMING KEYBOARD
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {B5B96570-A848-11EB-8002444553540000}
    SYSTEM_INPUT_NAME G512 RGB MECHANICAL GAMING KEYBOARD
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {B5B96570-A848-11EB-8003444553540000}
    SYSTEM_INPUT_NAME G512 RGB MECHANICAL GAMING KEYBOARD
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    MSI Afterburner
    NVIDIA GeForce Overlay
    Settings
    Settings
    Microsoft Text Input Application


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    MSI Afterburner 4.6.4
    Battle.net
    Burning Crusade Classic
    Diablo III
    Microsoft Edge
    Microsoft Edge Update
    Microsoft Edge WebView2 Runtime
    Overwolf
    Steam
    World of Warcraft
    World of Warcraft Classic
    World of Warcraft Classic Era
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Epic Online Services
    AURA Service
    ASUS AURA Extension Card HAL
    AURA lighting effect add-on
    ASUS Framework Service
    ASUS AURA VGA Component
    ASUS AIOFan HAL
    FINAL FANTASY XIV ONLINE
    ROG Live Service
    AURA DRAM Component
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    ASUS AURA Motherboard HAL
    AURA Service
    Launcher Prerequisites (x64)
    The Sims™ 4
    Universal Holtek RGB DRAM
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40664
    Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29913
    Patriot Viper M2 SSD RGB
    Overwolf.Setup.VC100CRTx86.Dist
    ASUS Motherboard
    Intel(R) Chipset Device Software
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    WD_BLACK AN1500
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40664
    Epic Games Launcher
    ASUS Update Helper
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29325
    ENE RGB HAL
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    PHISON HAL
    ENE IO Driver
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664
    Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29325
    Kingston AURA DRAM Component
    Patriot Viper DRAM RGB
    ASUS Framework Service
    Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29325
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Realtek Audio Driver
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    CCleaner
    RaiderIO 2.1.2
    Destiny 2
    Intel(R) Chipset Device Software
    WD_BLACK AN1500
    Core Temp 1.17.1
    Intel(R) Icls
    Intel(R) Management Engine Components
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Patriot Viper DRAM RGB
    Intel(R) Management Engine Components
    ASUS AURA Extension Card HAL
    Microsoft Update Health Tools
    Intel(R) Management Engine Driver
    ASUS AURA Motherboard HAL
    Logitech G HUB
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29913
    ASUS AURA VGA Component
    Intel(R) Management Engine Components
    Universal Holtek RGB DRAM
    Patriot Viper M2 SSD RGB
    CORSAIR iCUE 4 Software
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Kingston AURA DRAM Component
    PHISON HAL
    AURA DRAM Component
    Intel(R) LMS
    Dynamic Application Loader Host Interface Service
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    Windows PC Health Check
    NVIDIA Graphics Driver 497.29
    NVIDIA GeForce Experience 3.24.0.126
    NVIDIA Optimus Update 39.2.2.0
    NVIDIA PhysX System Software 9.21.0713
    NVIDIA Update 39.2.2.0
    NVIDIA FrameView SDK 1.2.4999.30397803
    NVIDIA SHIELD Streaming
    NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
    NVIDIA HD Audio Driver 1.3.38.94
    NVIDIA Install Application
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVAPI Monitor plugin for NvContainer
    NVIDIA NetworkService Container
    NVIDIA Session Container
    NVIDIA User Container
    NvModuleTracker
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.24.0.126
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA Virtual Audio 4.39.0.0
    AURA lighting effect add-on x64
    ASUS Aura SDK
    ENE RGB HAL
    ASUS AIOFan HAL
    Overwolf.Setup.VC100CRTx64.Dist
    Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29913
    ARMOURY CRATE Lite Service
    Epic Games Launcher Prerequisites (x64)


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Microsoft\Edge\Application\97.0.1072.55\identity_helper.exe 00004A40
    C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 0000383C
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001534
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002C7C
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000E54
    C:\Program Files\ASUS\AacExtCard\extensionCardHal_x64.exe 00003438
    C:\Program Files\ASUS\AacMB\Aac3572MbHal_x64.exe 00004B68
    C:\Program Files\ASUS\KINGSTON_Aac_DRAM\AacKingstonDramHal_x64.exe 0000262C
    C:\Program Files\LGHUB\lghub.exe 00002330
    C:\Program Files\LGHUB\lghub_agent.exe 00002600
    C:\Program Files\LGHUB\logi_crashpad_handler.exe 000057A0
    C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 000056E4
    C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00004610
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00004F3C
    C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_3.2111.12605.0_x64__8wekyb3d8bbwe\Cortana.exe 000001B8
    C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_3.2111.12605.0_x64__8wekyb3d8bbwe\Win32Bridge.Server.exe 00005358
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21113.36.0_x64__8wekyb3d8bbwe\YourPhone.exe 00000D60
    C:\Users\The Beast\AppData\Local\Discord\app-1.0.9003\Discord.exe 00005744
    C:\Windows\Explorer.EXE 00001A6C
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00003AD8
    C:\Windows\System32\CompPkgSrv.exe 00003154
    C:\Windows\System32\RtkAudUService64.exe 00000D2C
    C:\Windows\System32\RuntimeBroker.exe 000055E8
    C:\Windows\System32\SecurityHealthSystray.exe 00001ED4
    C:\Windows\System32\oobe\UserOOBEBroker.exe 00001D80
    C:\Windows\System32\smartscreen.exe 000032F0
    C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 000027A8
    C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00004A54
    C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00002F2C
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00005028
    C:\Windows\system32\ApplicationFrameHost.exe 00004AEC
    C:\Windows\system32\DllHost.exe 00003714
    C:\Windows\system32\NhNotifSys.exe 00000C70
    C:\Windows\system32\SettingSyncHost.exe 000057DC
    C:\Windows\system32\backgroundTaskHost.exe 00001A4C
    C:\Windows\system32\conhost.exe 00001978
    C:\Windows\system32\sihost.exe 00001850
    C:\Windows\system32\svchost.exe 00004D4C
    C:\Windows\system32\taskhostw.exe 00001024
    C:\Windows\system32\wbem\unsecapp.exe 000057F4
    G:\Programs\iCUE.exe 00005238
    -
    (0)
    Last edited by PepaMint; 01-14-2022 at 08:29 AM.
    Reply With Quote Reply With Quote
  2. 01-14-2022 12:30 PM #2
    Veritas-Ancora
    Player
    Veritas-Ancora's Avatar
    Join Date
    Oct 2013
    Location
    Gridania
    Posts
    1,060
    Character
    Mother Vain
    World
    Gilgamesh
    Main Class
    Reaper Lv 100
    This just happened during my raid and I'm stuck in player queue with over 800 people waiting, so we have to cancel our raid.

    Please address this immediately.
    (0)
    _________________________________________________________________________________________________________________________

    I hope the devs are listening. We need the devs to please listen.
    Reply With Quote Reply With Quote
  3. 01-15-2022 12:00 AM #3
    Puss_Kat
    Player
    Puss_Kat's Avatar
    Join Date
    Jan 2022
    Posts
    132
    Character
    Puss Kat
    World
    Cerberus
    Main Class
    Scholar Lv 80
    Quote Originally Posted by PepaMint View Post
    Hey there, I have been getting this error code for the past 24 hours. A fatal DirectX error has occurred.(11000002). I can be logged in for 10-15 minutes before I get this error and the game closes.

    I have tried turning my computer off and on, many, many times. I have tried re-installing the game, twice. The first time I used windows add/remove programs and then hard deleted the file. The second time, I used FFXIV launcher and chose "Restore Game Data". I have also tried a myriad of changes to my settings in Nvidia and Windows, to no avail.

    I have searched and searched online to find solutions, but all of the posts with similar issues are from years ago.
    Please, send help! D:



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\The Beast\Documents
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
    SYSTEM_CPU Intel(R) Core(TM) i9-10850K CPU @ 3.60GHz (20 CPUs), ~3.6GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 20 SYSTEM_CORE_PHYSICS 10
    SYSTEM_BIOS 1003
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16285.641MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 18717.641MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.159GB SYSTEM_FREEDISC_SPACE 192.888GB
    SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 862.333GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce RTX 3070
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3070
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 8043.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8142.820 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9729
    SYSTEM_GRAPHICS_DRIVER_DATE 12/14/2021 19:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
    SYSTEM_SOUND_DEVICE_ID {9C0795A5-9AE9-4312-B12A-2F513F3B70EF}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.0.8960.1
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 5/25/2020 19:00:00
    SYSTEM_SOUND Speakers (Realtek(R) Audio)
    SYSTEM_SOUND_DEVICE_ID {CC5F1D5E-C5E3-4944-AEB9-7F8F78DFB320}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.0.8960.1
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 5/25/2020 19:00:00
    SYSTEM_SOUND Speakers (Sonic Studio Virtual Mixer)
    SYSTEM_SOUND_DEVICE_ID {2BEBC1B3-A07A-4D2E-BC7C-A2B84841585B}
    SYSTEM_SOUND_DEVICE_NAME AVoluteSS3Vad.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.0.2.0
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 10/13/2021 19:00:00
    SYSTEM_SOUND XF243Y P (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {0F447ADF-E7FC-4E9D-93B4-58A980565E56}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.3.38.94
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 9/22/2021 19:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {9D4E35B0-9EC0-11EB-8002444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {9D4E5CC0-9EC0-11EB-8003444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {9D4E5CC0-9EC0-11EB-8004444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {9D4E83D0-9EC0-11EB-8005444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {9D4E83D0-9EC0-11EB-8006444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {9D4E0EA0-9EC0-11EB-8001444553540000}
    SYSTEM_INPUT_NAME AURA LED Controller
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {9FD3C6C0-9ECE-11EB-8002444553540000}
    SYSTEM_INPUT_NAME Corsair composite virtual input device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {B5B91750-A848-11EB-8001444553540000}
    SYSTEM_INPUT_NAME G512 RGB MECHANICAL GAMING KEYBOARD
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {B5B96570-A848-11EB-8002444553540000}
    SYSTEM_INPUT_NAME G512 RGB MECHANICAL GAMING KEYBOARD
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {B5B96570-A848-11EB-8003444553540000}
    SYSTEM_INPUT_NAME G512 RGB MECHANICAL GAMING KEYBOARD
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    MSI Afterburner
    NVIDIA GeForce Overlay
    Settings
    Settings
    Microsoft Text Input Application


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    MSI Afterburner 4.6.4
    Battle.net
    Burning Crusade Classic
    Diablo III
    Microsoft Edge
    Microsoft Edge Update
    Microsoft Edge WebView2 Runtime
    Overwolf
    Steam
    World of Warcraft
    World of Warcraft Classic
    World of Warcraft Classic Era
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Epic Online Services
    AURA Service
    ASUS AURA Extension Card HAL
    AURA lighting effect add-on
    ASUS Framework Service
    ASUS AURA VGA Component
    ASUS AIOFan HAL
    FINAL FANTASY XIV ONLINE
    ROG Live Service
    AURA DRAM Component
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    ASUS AURA Motherboard HAL
    AURA Service
    Launcher Prerequisites (x64)
    The Sims™ 4
    Universal Holtek RGB DRAM
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40664
    Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29913
    Patriot Viper M2 SSD RGB
    Overwolf.Setup.VC100CRTx86.Dist
    ASUS Motherboard
    Intel(R) Chipset Device Software
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    WD_BLACK AN1500
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40664
    Epic Games Launcher
    ASUS Update Helper
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29325
    ENE RGB HAL
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    PHISON HAL
    ENE IO Driver
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664
    Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29325
    Kingston AURA DRAM Component
    Patriot Viper DRAM RGB
    ASUS Framework Service
    Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29325
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Realtek Audio Driver
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    CCleaner
    RaiderIO 2.1.2
    Destiny 2
    Intel(R) Chipset Device Software
    WD_BLACK AN1500
    Core Temp 1.17.1
    Intel(R) Icls
    Intel(R) Management Engine Components
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Patriot Viper DRAM RGB
    Intel(R) Management Engine Components
    ASUS AURA Extension Card HAL
    Microsoft Update Health Tools
    Intel(R) Management Engine Driver
    ASUS AURA Motherboard HAL
    Logitech G HUB
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29913
    ASUS AURA VGA Component
    Intel(R) Management Engine Components
    Universal Holtek RGB DRAM
    Patriot Viper M2 SSD RGB
    CORSAIR iCUE 4 Software
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Kingston AURA DRAM Component
    PHISON HAL
    AURA DRAM Component
    Intel(R) LMS
    Dynamic Application Loader Host Interface Service
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    Windows PC Health Check
    NVIDIA Graphics Driver 497.29
    NVIDIA GeForce Experience 3.24.0.126
    NVIDIA Optimus Update 39.2.2.0
    NVIDIA PhysX System Software 9.21.0713
    NVIDIA Update 39.2.2.0
    NVIDIA FrameView SDK 1.2.4999.30397803
    NVIDIA SHIELD Streaming
    NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
    NVIDIA HD Audio Driver 1.3.38.94
    NVIDIA Install Application
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVAPI Monitor plugin for NvContainer
    NVIDIA NetworkService Container
    NVIDIA Session Container
    NVIDIA User Container
    NvModuleTracker
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.24.0.126
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA Virtual Audio 4.39.0.0
    AURA lighting effect add-on x64
    ASUS Aura SDK
    ENE RGB HAL
    ASUS AIOFan HAL
    Overwolf.Setup.VC100CRTx64.Dist
    Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29913
    ARMOURY CRATE Lite Service
    Epic Games Launcher Prerequisites (x64)


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Microsoft\Edge\Application\97.0.1072.55\identity_helper.exe 00004A40
    C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 0000383C
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001534
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002C7C
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000E54
    C:\Program Files\ASUS\AacExtCard\extensionCardHal_x64.exe 00003438
    C:\Program Files\ASUS\AacMB\Aac3572MbHal_x64.exe 00004B68
    C:\Program Files\ASUS\KINGSTON_Aac_DRAM\AacKingstonDramHal_x64.exe 0000262C
    C:\Program Files\LGHUB\lghub.exe 00002330
    C:\Program Files\LGHUB\lghub_agent.exe 00002600
    C:\Program Files\LGHUB\logi_crashpad_handler.exe 000057A0
    C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 000056E4
    C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00004610
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00004F3C
    C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_3.2111.12605.0_x64__8wekyb3d8bbwe\Cortana.exe 000001B8
    C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_3.2111.12605.0_x64__8wekyb3d8bbwe\Win32Bridge.Server.exe 00005358
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21113.36.0_x64__8wekyb3d8bbwe\YourPhone.exe 00000D60
    C:\Users\The Beast\AppData\Local\Discord\app-1.0.9003\Discord.exe 00005744
    C:\Windows\Explorer.EXE 00001A6C
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00003AD8
    C:\Windows\System32\CompPkgSrv.exe 00003154
    C:\Windows\System32\RtkAudUService64.exe 00000D2C
    C:\Windows\System32\RuntimeBroker.exe 000055E8
    C:\Windows\System32\SecurityHealthSystray.exe 00001ED4
    C:\Windows\System32\oobe\UserOOBEBroker.exe 00001D80
    C:\Windows\System32\smartscreen.exe 000032F0
    C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 000027A8
    C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00004A54
    C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00002F2C
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00005028
    C:\Windows\system32\ApplicationFrameHost.exe 00004AEC
    C:\Windows\system32\DllHost.exe 00003714
    C:\Windows\system32\NhNotifSys.exe 00000C70
    C:\Windows\system32\SettingSyncHost.exe 000057DC
    C:\Windows\system32\backgroundTaskHost.exe 00001A4C
    C:\Windows\system32\conhost.exe 00001978
    C:\Windows\system32\sihost.exe 00001850
    C:\Windows\system32\svchost.exe 00004D4C
    C:\Windows\system32\taskhostw.exe 00001024
    C:\Windows\system32\wbem\unsecapp.exe 000057F4
    G:\Programs\iCUE.exe 00005238
    -
    nvidia driver 511.23 is now available, i have confirmed stability with this driver in FFXIV across a number of nvidia graphics devices ranging from Maxwell V2 to Ampere without any hint of crashing,

    the 496 drivers had a number of stability issues on certain CPU/Memory configurations that you might find resolved by updating.

    Quote Originally Posted by Veritas-Ancora View Post
    This just happened during my raid and I'm stuck in player queue with over 800 people waiting, so we have to cancel our raid.

    Please address this immediately.
    Its quite likely not an issue in the game client as the majority of us can run the game for days of solid gaming without so much as a hint of crashing,

    you need to make a thread of your own with support information posted and then be ready to look at the things you have active at the time of the crash.
    (1)
    Last edited by Puss_Kat; 01-15-2022 at 12:04 AM.
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  4. 01-15-2022 05:12 AM #4
    PepaMint
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    Jan 2022
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    Character
    Pepa Mint
    World
    Coeurl
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    White Mage Lv 89
    Hey Puss_Kat, thank you for your suggestion, I did need the driver but that did not fix my problem.
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  5. 01-15-2022 07:28 AM #5
    Dynratygus
    Moderator Dynratygus's Avatar
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    Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums

    If you have not do so already, could you try using a registry cleaner such as CC cleaner? It will run and remove files that may have been left behind by installation another activity on the PC. To so, please remove the game and then restart the PC. Run the registry cleaner and then restart the computer. Once the computer has been reset please reinstall the game again. After reinstalling the game, please restart the PC once more. Once the PC has been reset, please launch the game.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums
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  6. 01-15-2022 11:11 PM #6
    Puss_Kat
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    Jan 2022
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    Puss Kat
    World
    Cerberus
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    Scholar Lv 80
    Quote Originally Posted by PepaMint View Post
    Hey Puss_Kat, thank you for your suggestion, I did need the driver but that did not fix my problem.
    are you using the realtek sound or hdmi sound?

    Screenshots of the associated modules list in Resource Monitor when filtering by the ffxiv_x64 process would be a big help because these suggestions likely won't help when the system has so many utilities present that force their way into every application.
    (0)
    Last edited by Puss_Kat; 01-15-2022 at 11:34 PM.
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