Another unexpected error thread...

[EzekielBook]

This time around I actually got 2 different "An unexpected error has occurred." pop-up boxes.

Both complaining about nvwgf2umx.dll (starting with +14E2069 on one, +14E205 on the other), with all the others being the same.

What's odd is that the cinematics are playing under the windows.

Ii have not tried repairing yet. I'd rather not until I need to.

I just noticed this today, but I haven't logged in since 10 January, I believe.

[EzekielBook]

System information as you would be requesting if I didn't add it.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\tsgei\OneDrive\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz (12 CPUs), ~2.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 1.18.0
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16243.398MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 23820.813MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 450.049GB SYSTEM_FREEDISC_SPACE 243.503GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.387GB SYSTEM_FREEDISC_SPACE 150.642GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) UHD Graphics 630
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8121.699 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_362cfac2b6e1097f\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_362cfac2b6e1097f\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_362cfac2b6e1097f\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_362cfac2b6e1097f\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.0100.9664
SYSTEM_GRAPHICS_DRIVER_DATE 5/31/2021 16:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY4
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4018.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8121.699 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (30Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_1d9733c3f8b56796\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_1d9733c3f8b56796\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_1d9733c3f8b56796\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_1d9733c3f8b56796\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7141
SYSTEM_GRAPHICS_DRIVER_DATE 7/11/2021 16:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headphones (Mpow D9 Stereo)
SYSTEM_SOUND_DEVICE_ID {4590C103-07D9-48BE-B871-CF4828B9EF36}
SYSTEM_SOUND_DEVICE_NAME BthA2dp.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/5/2019 16:00:00
SYSTEM_SOUND Headset (Mpow D9 Hands-Free AG Audio)
SYSTEM_SOUND_DEVICE_ID {022FC8AB-F498-44E2-93C4-945C06A9EBD6}
SYSTEM_SOUND_DEVICE_NAME BthHfAud.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1266
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/26/2021 16:00:00
SYSTEM_SOUND Speakers/Headphones (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {75BE66C2-956A-4B50-8687-4E592D4420C5}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9107.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/18/2021 16:00:00
SYSTEM_SOUND VW37L HDTV40A (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {86B37631-D560-4747-92A9-F72B530F095C}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.60
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/2/2021 16:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1ACCE420-8F03-11E9-8002444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1ACCE420-8F03-11E9-8004444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1ACCE420-8F03-11E9-8005444553540000}
SYSTEM_INPUT_NAME Converted Portable Device Control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1ACCE420-8F03-11E9-8007444553540000}
SYSTEM_INPUT_NAME Converted Portable Device Control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1ACF5520-8F03-11E9-800B444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A6E527E0-6E10-11EB-8002444553540000}
SYSTEM_INPUT_NAME GAMING MOUSE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1AD06690-8F03-11E9-800D444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
An unexpected error has occurred. Exiting FINAL FANTASY XIV. - Google Chrome
GeForce Experience
(3,516 unread) - XXXXXXXXXX@yahoo.com - Yahoo Mail — Mozilla Firefox
NVIDIA GeForce Overlay
All Control Panel Items
Settings
Settings
Task Manager
Movies & TV
Movies & TV
am-t
Mail
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Creative Cloud
Adobe Genuine Service
Battle.net
Burning Crusade Classic
Google Chrome
Microsoft Edge
Microsoft Edge Update
Overwolf
VIPER GAMING MOUSE
Toolkit
World of Warcraft
World of Warcraft Beta
World of Warcraft Classic
Intel(R) Wireless Bluetooth(R)
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.23.27820
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40664
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
WebAdvisor by McAfee
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.23.27820
Intel® Software Installer
Intel(R) Chipset Device Software
Dell Digital Delivery Services
Realtek Card Reader
Intel(R) Dynamic Platform and Thermal Framework
Intel(R) Trusted Connect Services Client
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005
Intel® PROSet/Wireless Software
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40664
Microsoft VC++ redistributables repacked.
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.23.27820
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.23.27820
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40664
Adobe Refresh Manager
Adobe Acrobat Reader DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Intel(R) Trusted Connect Service Client x86
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664
Dell SupportAssist OS Recovery Plugin for Dell Update
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek Audio Driver
Dell SupportAssist Remediation
AVG AntiVirus FREE
IrfanView 4.54 (64-bit)
Mozilla Firefox (x64 en-US)
Mozilla Maintenance Service
VLC media player
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40664
Dell SupportAssist Remediation
Microsoft Visual C++ 2005 Redistributable (x64)
RstDowngradeGuard
Dell Power Manager Service
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Intel(R) PRO/Wireless Driver
Dell Mobile Connect Drivers
Microsoft Update Health Tools
Intel(R) Management Engine Components
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Dell Update for Windows Universal
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40664
Intel(R) LMS
Intel® PROSet/Wireless WiFi Software
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Intel(R) Management Engine Driver
OptaneDowngradeGuard
Dell SupportAssist OS Recovery Plugin for Dell Update
Dynamic Application Loader Host Interface Service
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.23.27820
SmartByte Drivers and Services
Intel(R) Management Engine Components
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.23.27820
Windows PC Health Check
NVIDIA Graphics Driver 471.41
NVIDIA GeForce Experience 3.24.0.126
NVIDIA Optimus Update 39.2.2.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 39.2.2.0
NVIDIA FrameView SDK 1.2.4999.30397803
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD Audio Driver 1.3.38.60
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.24.0.126
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.39.0.0
Intel(R) Chipset Device Software
LibreOffice 6.4.6.2
Intel(R) Trusted Connect Service Client x64
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Dell SupportAssist
Microsoft VC++ redistributables repacked.
Intel(R) Icls


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00006FF8
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00005F90
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00005028
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000012C4
C:\Program Files (x86)\Toolkit\Toolkit.exe 0000145C
C:\Program Files\AVG\Antivirus\AVGUI.exe 000003E8
C:\Program Files\Dell\DellDataVault\nvapiw.exe 00004100
C:\Program Files\McAfee\WebAdvisor\UIHost.exe 00005C88
C:\Program Files\Mozilla Firefox\firefox.exe 000063A4
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA GeForce Experience.exe 0000699C
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00001E00
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00006A40
C:\Program Files\Rivet Networks\SmartByte\SmartByteTelemetry.exe 00002304
C:\Program Files\WindowsApps\AdobeNotificationClient_2.0.1.8_x86__enpm4xejd91yc\AdobeNotificationClient.exe 00001C44
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2021.21090.10008.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 0000493C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21111.123.0_x64__8wekyb3d8bbwe\YourPhone.exe 000032B0
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.21111.10511.0_x64__8wekyb3d8bbwe\Video.UI.exe 00006510
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.20544.0_x64__8wekyb3d8bbwe\HxAccounts.exe 00005174
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.20544.0_x64__8wekyb3d8bbwe\HxOutlook.exe 00002858
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.20544.0_x64__8wekyb3d8bbwe\HxTsr.exe 00004A10
C:\Users\tsgei\AppData\Local\Discord\app-1.0.9003\Discord.exe 00003DA8
C:\WINDOWS\Explorer.EXE 000026E0
C:\WINDOWS\System32\DriverStore\FileRepository\cui_dch.inf_amd64_7208949846a9b9dc\igfxEM.exe 0000250C
C:\WINDOWS\System32\rundll32.exe 00005EE8
C:\WINDOWS\System32\svchost.exe 000037C8
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00003404
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00006B40
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002A58
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00002068
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000042B0
C:\WINDOWS\explorer.exe 00003A30
C:\WINDOWS\system32\ApplicationFrameHost.exe 00003A04
C:\WINDOWS\system32\DllHost.exe 000048D0
C:\WINDOWS\system32\SettingSyncHost.exe 000033DC
C:\WINDOWS\system32\backgroundTaskHost.exe 0000414C
C:\WINDOWS\system32\conhost.exe 00004D9C
C:\WINDOWS\system32\sihost.exe 000021C8
C:\WINDOWS\system32\svchost.exe 00007660
C:\WINDOWS\system32\taskhostw.exe 0000214C
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00007B9C
C:\Windows\System32\CompPkgSrv.exe 00003E34
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_3326348feda52885\RtkAudUService64.exe 000009CC
C:\Windows\System32\DriverStore\FileRepository\wavesapo75de.inf_amd64_444d52e511fbcc11\WavesSvc64.exe 00002AD8
C:\Windows\System32\RuntimeBroker.exe 00002930
C:\Windows\System32\SecurityHealthSystray.exe 000036D0
C:\Windows\System32\oobe\UserOOBEBroker.exe 00003250

[EzekielBook]

I updated the video drivers on my system, and was able to get in. Very weird. Addendum: But then I got the message on logging out.

[Puss_Kat]

Uninstall smartbyte and toolkit, these are snakeoil

I updated the video drivers on my system, and was able to get in. Very weird. Addendum: But then I got the message on logging out.

updated to the latest?

Assuming this is a Optimus notebook based on the 1050ti and UHD 630, you also require the updated Intel drivers (these include a fix for a bug that causes DXGI/DWM to crash or use lots of cpu)
https://www.intel.com/content/www/us...h-drivers.html (you may have to uninstall existing intel drivers to be able to install this one)

also assumng its a notebook, you might have better luck with the vendors own released drivers for the 1050ti, nvidia's reference set hasn't got perfect compatibility with desktopboards and notebooks tend to have so many custom implementations that you can't trust nvidia's own package on there.

The crash on exit is also possible the bluetooth audio you're using not playing nice with the new audio engine.