Game Freezing PC - Requires a Hard Reset

[Kawaii_Pantsu_]

I've scoured the internet trying to find people with similar issues - hopefully solutions to my problem, however, I haven't had any luck with finding a working solution.

XIV is the only game that gives me this issue. The game will lock up my PC at any random point. I've seen posts from other people across various threads saying they had similar issues, however, they specify that their screen changes colour and locks up, while mine just locks up. Some of their issues ranged from their headsets (I have a Razer Blackshark V2) to hardware issues.



At this point I've tried the following:

Re-installing the game itself.
Re-installing Windows.
All drivers have been updated.
Limiting FPS - both in game and when in background/afk.
Disabling fullscreen optimizations (from compatibility tab).
Switching from DX11 to DX9.

I don't recall having any issues during the Endwalker early access period either. Since then, there has been a clean install for XIV, Windows and all drivers.

If anyone has any thoughts or insights as to what might be causing my issues, I would greatly appreciate it!

Thank you!


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Andrew\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

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SYSTEM_BIOS BIOS Date: 10/30/13 16:39:17 Ver: 10.02
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SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 915.572GB
SYSTEM_DIRECTX_VERSION DirectX 12
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SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
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SYSTEM_GRAPHICS_MAKER NVIDIA
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SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
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SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9729
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SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
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SYSTEM_GRAPHICS NVIDIA GeForce GTX 980
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SYSTEM_GRAPHICS_SHARED_VRAM 8160.803 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll
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SYSTEM_GRAPHICS_DRIVER_DATE 12/14/2021 16:00:00
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SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
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SYSTEM_SOUND_DRIVER_LANGUAGE English
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-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread — Mozilla Firefox
Volume Mixer - Speakers (Razer USB Sound Card)
Spotify Free
Settings
Settings
Microsoft Text Input Application
NVIDIA GeForce Overlay


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Battle.net
Hearthstone
Microsoft Edge
Microsoft Edge Update
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29914
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29914
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Realtek High Definition Audio Driver
CCleaner
Mozilla Firefox (x64 en-CA)
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Microsoft Update Health Tools
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.22.27821
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NVIDIA GeForce Experience 3.24.0.126
NVIDIA Optimus Update 39.2.2.0
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NVIDIA FrameView SDK 1.2.4999.30397803
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NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.24.0.126
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.39.0.0


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

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C:\Windows\System32\RuntimeBroker.exe 00002868
C:\Windows\System32\SecurityHealthSystray.exe 000028A4
C:\Windows\System32\oobe\UserOOBEBroker.exe 000003A0
C:\Windows\System32\rundll32.exe 00000D14
C:\Windows\System32\smartscreen.exe 00001070
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001894
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C:\Windows\system32\svchost.exe 000010B0
C:\Windows\system32\taskhostw.exe 000021FC
C:\Windows\system32\wbem\unsecapp.exe 00002E4C

[Puss_Kat]

Games can only lock up pc's that already have an instability present, what have you changed between then and now?

The display driver most likely, return to 472.98 or older and see if the issue persists, the 496 drivers introduced some aggressive optimizations that have rendered certain systems less stable.

[Kawaii_Pantsu_]

I reverted my driver back as you suggested. I haven't had any issues so far; hopefully it works!

[Puss_Kat]

I reverted my driver back as you suggested. I haven't had any issues so far; hopefully it works!

I had similar experience with my overclocked xeon 1680v2, the new drivers just weren't very stable with a 4.4ghz overclock but are fine with 4.2 (that said i wasn't willing to pump more voltage in it than i already am)
If you overclock, you might benefit from some more voltage to the core, also the System agent and VCC should usually be set to the sme at around 1.15 or lower, unfortuantely haswell and lower systems had some stability degradation introduced by the Meltdown and spectre fixes, so even a older stock Ivybridge chip can benefit with underclocking or slightly more voltage with more recent drivers.

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums

Does the issue occur the game is the only program running? Additionally when the freezing happens is anything over heating?

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Kawaii_Pantsu_]

This issue only occurs when the game is running and nothing is overheating.

This issue does not seem to have any specific way to trigger it. I've had the game be fine for hours and have happen the moment I log into my character.

[Yuletide]

the same happens to me but only when i log out / close game. it only started happening after the last update to dx 11 / embody sound.