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  1. #1
    Player
    Loxagn's Avatar
    Join Date
    Jan 2022
    Posts
    3
    Character
    Taiki Unryu
    World
    Famfrit
    Main Class
    Miner Lv 90

    Directx 11 errors causing crash

    Upon reaching the title screen, an error window pops up displaying the following:
    An unexpected error has occurred. Exiting FINAL FANTASY XIV. 2021-12-23_15:20
    ffxiv_dx11.exe+140F5C7
    ffxiv_dx11.exe+14D1168
    ffxiv_dx11.exe+14D015C
    ffxiv_dx11.exe+14B7F41
    ffxiv_dx11.exe+1455C99
    KERNEL32.DLL+17034
    ntdll+52651
    None of the fixes provided by browsing forum threads or suggested by support chat have actually fixed the problem and I am becoming incredibly frustrated. This error only popped up after I installed 6.01 and has become progressively more unmanageable since. As of today the errors have started up again and I am at my wit's end.
    Please send help.

    System information is as follows:

    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument D:\Files\Documents
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
    SYSTEM_CPU Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS BIOS Date: 12/27/17 17:17:03 Ver: 05.0000C
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16322.840MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 18754.840MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.223GB SYSTEM_FREEDISC_SPACE 22.652GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 289.343GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 980 Ti
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 980 Ti
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 6097.688 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8161.420 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9be48e12ebceea24\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9be48e12ebceea24\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9be48e12ebceea24\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9be48e12ebceea24\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7212
    SYSTEM_GRAPHICS_DRIVER_DATE 9/12/2021 19:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 980 Ti
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
    SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 980 Ti
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 6097.688 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8161.420 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9be48e12ebceea24\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9be48e12ebceea24\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9be48e12ebceea24\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9be48e12ebceea24\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7212
    SYSTEM_GRAPHICS_DRIVER_DATE 9/12/2021 19:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Acer XF240H (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {85D7ECDA-8386-43AD-8FD0-98AC0D26C359}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.3.38.60
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 5/2/2021 19:00:00
    SYSTEM_SOUND Acer XF240H (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {A27C2682-28A4-4F31-A1D3-780DFD25CEEA}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.3.38.60
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 5/2/2021 19:00:00
    SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {AD73F725-0079-48FE-9E1A-3E6D6CB1ED2B}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 5/8/2020 19:00:00
    SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {AEBC5F26-A71A-490C-B1B2-267C84DDEF50}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 5/8/2020 19:00:00
    SYSTEM_SOUND Speakers (USB Audio Device)
    SYSTEM_SOUND_DEVICE_ID {E742F280-6647-4C7E-B267-85954BFFB13B}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 8/25/2021 19:00:00
    SYSTEM_SOUND Speakers (Yeti Stereo Microphone)
    SYSTEM_SOUND_DEVICE_ID {BB4D4609-4EE5-4B5A-8E58-BD3A3E4B4A4B}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 8/25/2021 19:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {479FE490-80D2-11EA-8001444553540000}
    SYSTEM_INPUT_NAME Yeti Stereo Microphone
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {DB9FEF50-856E-11EA-8001444553540000}
    SYSTEM_INPUT_NAME Gaming KB
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {DBA03D70-856E-11EA-8002444553540000}
    SYSTEM_INPUT_NAME Gaming KB
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {82194B30-ABCA-11E9-800A444553540000}
    SYSTEM_INPUT_NAME USB Audio Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {47A16B30-80D2-11EA-8002444553540000}
    SYSTEM_INPUT_NAME Yeti Stereo Microphone
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    conversation - Discord
    Microsoft Text Input Application
    Calculator
    Calculator
    Windows Shell Experience Host
    Switch USB
    *Untitled - Notepad
    In-Game Bugs - Post New Thread - Google Chrome


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    MSI Afterburner 4.6.4
    FFXIV TexTools
    Fallout Mod Manager 0.13.21
    Google Chrome
    Realtek USB Wireless LAN Driver
    League of Legends
    MacroRecorder v2.0.69
    Microsoft Edge
    Microsoft Edge Update
    Microsoft Edge WebView2 Runtime
    OBS Studio
    qBittorrent 4.3.0.1
    Game Capture HD60 S v1.1.0.191
    Steam
    Updated Unofficial Fallout 3 Patch v2.3.2
    Wrye Bash
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    FOMM 0.14.14.5
    Python 3.8.2 Standard Library (32-bit)
    Python 3.8.2 Development Libraries (32-bit)
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.27.29016
    Python 3.8.2 pip Bootstrap (32-bit)
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Python 3.8.2 Documentation (32-bit)
    Java Auto Updater
    Microsoft Visual C++ 2019 X86 Additional Runtime - 14.27.29016
    Microsoft Games for Windows Marketplace
    Python 3.8.2 Core Interpreter (32-bit)
    Microsoft Visual C++ 2005 Redistributable
    Minecraft Launcher
    Hextech Repair Tool
    Microsoft Games for Windows - LIVE Redistributable
    TechPowerUp GPU-Z
    Intel® Driver & Support Assistant
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Realtek USB Wireless LAN Utility
    OpenOffice 4.1.7
    Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
    Adobe Refresh Manager
    Adobe Acrobat Reader DC
    Python Launcher
    Python 3.8.2 Tcl/Tk Support (32-bit)
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    LOOT version 0.15.1
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
    Python 3.8.2 Add to Path (32-bit)
    Intel Driver && Support Assistant
    Python 3.8.2 Utility Scripts (32-bit)
    Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.27.29016
    Python 3.8.2 Test Suite (32-bit)
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Realtek High Definition Audio Driver
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    Python 3.8.2 Executables (32-bit)
    Vortex
    7-Zip 19.00 (x64)
    Cheat Engine 7.1
    Cockatrice
    Firestorm-Releasex64
    GIMP 2.10.12
    Logitech Gaming Software 8.82
    PPSSPP
    Digimon Story Cyber Sleuth: Complete Edition
    Changed-special
    Bastion
    Inscryption
    Persona 4 Golden
    Hades
    Turnip Boy Commits Tax Evasion
    Superbrothers: Sword & Sworcery EP
    Superbrothers: Sword & Sworcery EP - Soundtrack
    Fallout 3 - Game of the Year Edition
    Fallout: New Vegas
    Poker Night 2
    FINAL FANTASY III
    Fantasy Grounds
    Resident Evil 4
    Blast Em!
    Subnautica
    RollerCoaster Tycoon 3: Platinum!
    No Man's Sky
    FINAL FANTASY XIII
    FINAL FANTASY IV
    LIGHTNING RETURNS: FINAL FANTASY XIII
    FINAL FANTASY IV: THE AFTER YEARS
    FINAL FANTASY X/X-2 HD Remaster
    Poly Bridge
    FINAL FANTASY IX
    FINAL FANTASY VI
    Psychonauts
    Fallout
    Fallout 2
    Ori and the Blind Forest: Definitive Edition
    FINAL FANTASY VII
    FINAL FANTASY VIII
    FINAL FANTASY XIV Online
    The Consuming Shadow
    OneShot
    UNO
    Mansions of Madness
    LIMBO
    Borderlands 2
    Left 4 Dead 2
    Amnesia: The Dark Descent
    MONSTER HUNTER: WORLD
    Sonic Mania
    FINAL FANTASY XII THE ZODIAC AGE
    CHRONO TRIGGER
    Disco Elysium
    Changed
    Untitled Goose Game
    Borderlands GOTY
    Among Us
    Sublime Text 3
    VBCABLE, The Virtual Audio Cable
    VLC media player
    Private Internet Access WinTUN Driver
    Core Temp 1.15.1
    Logitech Gaming Software 5.10
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Java 8 Update 301 (64-bit)
    Microsoft Update Health Tools
    Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
    Private Internet Access
    Malwarebytes version 4.5.0.152
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    OpenShot Video Editor version 2.5.1
    4K Capture Utility
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Logitech Gaming Software
    Microsoft Visual C++ 2005 Redistributable (x64)
    Bonjour
    Intel(R) Computing Improvement Program
    Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    Moguri Mod
    Microsoft Visual C++ 2005 Redistributable (x64)
    Windows PC Health Check
    NVIDIA Ansel
    NVIDIA Control Panel 472.12
    NVIDIA Graphics Driver 472.12
    NVIDIA PhysX System Software 9.19.0218
    NVIDIA HD Audio Driver 1.3.38.60
    NVIDIA Install Application
    NVIDIA Display MessageBus
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    Intel(R) SUR QC Software Asset Manager
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000024C4
    C:\Program Files (x86)\Intel\Driver and Support Assistant\DSATray.exe 00002ACC
    C:\Program Files\Intel\SUR\QUEENCREEK\x64\esrv.exe 00003188
    C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 00002818
    C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2103.8.0_x64__8wekyb3d8bbwe\Calculator.exe 00002254
    C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.12013.0_x64__8wekyb3d8bbwe\GameBar.exe 0000096C
    C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.12013.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 000023EC
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21113.36.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002484
    C:\Users\Logan\AppData\Local\Discord\app-1.0.9003\Discord.exe 00003170
    C:\WINDOWS\Explorer.EXE 000010B4
    C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002330
    C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001E90
    C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001C6C
    C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00002D88
    C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000020A0
    C:\WINDOWS\system32\ApplicationFrameHost.exe 00000228
    C:\WINDOWS\system32\DllHost.exe 00002D3C
    C:\WINDOWS\system32\SettingSyncHost.exe 00002264
    C:\WINDOWS\system32\notepad.exe 00002460
    C:\WINDOWS\system32\sihost.exe 00000A6C
    C:\WINDOWS\system32\svchost.exe 00002D38
    C:\WINDOWS\system32\taskhostw.exe 00000D7C
    C:\Windows\System32\RuntimeBroker.exe 0000118C
    C:\Windows\System32\oobe\UserOOBEBroker.exe 00002C68
    D:\Steam\Steam.exe 00002BE8
    D:\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000012E0
    D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00003358
    D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 000026A4
    (0)

  2. #2
    Player
    RdoKodr's Avatar
    Join Date
    Mar 2019
    Posts
    2
    Character
    Rdok Kodr
    World
    Leviathan
    Main Class
    Miner Lv 90
    It won't help getting rid of the problem, but as someone that gets the same error I'm usually able to play so long as I ignore the error and just deal with the lack of any audio whatsoever. It sucks, but at least you can "play."
    (1)

  3. #3
    Player
    Loxagn's Avatar
    Join Date
    Jan 2022
    Posts
    3
    Character
    Taiki Unryu
    World
    Famfrit
    Main Class
    Miner Lv 90
    If I could get something, anything, resembling a concrete cause of this issue and either a 'here is how you fix it' or a 'this is on our end and we're working on it', it'd be different, but I'm flailing around in the dark here!
    I want to play this game.
    I love this game.
    I feel like if any other game were doing this to me I'd have demanded a refund and uninstalled a month ago when this error first started happening, but all I want to do is keep playing.
    It'd be really nice if Square could help me continue to give them money.
    (1)