Yoshi-P Statement on Player Feedback

[shao32]

Nobody who is doing their job "Deserves" abuse. At the most if someone is doing their job badly they "deserve" to be corrected and possibly punished. But not abused.

When they have been actively ignoring DRK problems for years despite all the feedback they deserve some backslash, of course abuse is not acceptable but customers have a limit to they patience and in some cases they are just forcing the limits to much so I find normal that ppl start being less nice and gentle with them, I love this game and I want it to be better and sometimes they need to be call them out in proportion of what they are doing wrong or not doing anything at all.

Edit: of course behavior like death threads is not what I mean, that's unacceptable

[Snorky]

When they have been actively ignoring DRK problems for years despite all the feedback they deserve some backslash, of course abuse is not acceptable but customers have a limit to they patience and in some cases they are just forcing the limits to much so I find normal that ppl start being less nice and gentle with them, I love this game and I want it to be better and sometimes they need to be call them out in proportion of what they are doing wrong or not doing anything at all.

Edit: of course behavior like death threads is not what I mean, that's unacceptable

I disagree with you, all you can do is give feedback. It's not your place to call them out, that is their bosses job. Just because you give feedback doesn't mean they have to act on it. There comes a point and yes I will say this because this is your only choices wait and play it the game and see if things change or play another game. But calling people out or down who developed this game is not helpful. So yes sometimes it is wholey appropriate to advise someone to play another game of they are not happy, why play something that makes you miserable and upset?

[Katt_Felista]

The game is really good, and it's not buggy, the complainers are a very very tiny vocal minority of people that are never content with anything, unfortunately it's allways the very few that get the spotlight when the rest that is very happy with the game dungeons, activities, craft / raids and bosses never really take the time to come to the forum to congratulate, in the west we are pretty ungratefull for what we get sometimes when this game's quality is very high for an mmorpg, but nitpickers will still have first world problems with it, no matter how well crafted or enjoyable, a smooth experience it really is.

I too have this problem, i will only come to the forums to complain about nft's or the DRK mitigation, when frankly i'm enjoying the game so much / addicted to it, and the story had very strong moments, you can also tell by streamers that these exceptionnal moments like the whole time travel / Venat's final days are so well done and iconic, it's hard to forget such a well built character like Hydaelyn for how long we had no face to attach to it. And what a reveal it was, for long players were kind of dismissing this deity or wouldn't think too much about it, like a "meh" element of the game, now everything has changed.

They can also choose to go back to their initial professionnal ways , just like Hello Games do, just stay half silent and ignore the stupidity, at least redirect this feedback and sort it out from real players to just naysayers or people that played the game for less than a few days, work on the game liek they allways did before, provide updates and patchnotes as they scheduled and see fit. With their usual notes on what they changed, when the game launched back as A.R.R there was not so much community activity and feedback videos and listening to every whim and pleas and whinning of the playerbase, not saying some of the feedback isn't well formulated enough, but there are cases of abuse.

The dev team must stick to their vision at least story wise and gameplay wise and not catter to "pressure" from small category of people that are like .1% of the overall playerbase.

The professionalism they show is rarely seen in other titles / games, but it will never be enough isn't it ?

[ddwarbird]

It seems to me that they get paid a large salary so they should be able to deal with the backlash. My job has this too, part of working for the state is the occasional backlash you get from helping people, it is just part of the job. The problem with most large corporations now, as opposed to just 20 years ago is that they see their customers as the "enemy". How many TV shows have crashed and burnt (Cowboy Bepop on Netflix being the latest example) because their cast go out of their way to attack people and disrespect the main story because they think "they can do it better". Its the height of hubris and arrogance to do that and it explains why a lot of shows are burning money today, because they are not being created for fans... but as a love letter or preachy way for the writer to self-insert or feel better about themselves.

Now that being said, Square DOES NOT do this and has resisted the woke infection pretty well actually but the developers need to understand that when you take on a job like this, there IS going to be pushback, as with any creative endeavour. Years ago, people used to throw rotten fruit at stage performers if they did something bad. Its the way the arts are unfortunately and its not going to change.

That being said, the current situation of people sending death threats because they think its "ok" over the internet is NOT acceptable and never will be acceptable. You can hate something without wishing death on the creator.

[Caurcas]

Being a customer doesn't give you the right to treat people poorly. Not sorry about it.

How is critique of their work abusive?

[Baingoleth]

Treat others as you'd like to be treated has been working well for me.
Some wisdom I try to live by:
A man who is kind benefits himself, but a cruel man hurts himself.
and
Gracious words are like a honeycomb, sweetness to the soul and health to the body.

[linayar]

So long as a post isn't in violation of the terms of service, I don't think it's really of much benefit for a subsection of customers to try and dictate how feedback is presented.

Furthermore, in my experience just because someone is a little brash or hot headed it does not mean that they are a terrible person. Such individuals are often prone to passion and sticking up for others even if they disagree with those self same individuals.

This is the reason why the ToS should be "vague" to a certain extent. People will try to follow the letter while breaking its spirit.

Also, while being a little brash or hot headed does not necessarily mean you're a terrible person, though you might have issues potentially, it can still mean you're breaking the ToS.

[Zfz]

This is criticism: The retainers system is unwieldy and inconvenient, why can't we have access to all our storage in the same window like every other game nowadays?

This is abuse: Do you have high school part-timers writing your program for you? Who in their right mind would think this is even fine? You should fire all your programmers and get people who can acutally write proper code!

This is criticism: I hate how I have to sit around and wait for legendary nodes and time-gated nodes.

This is abuse: This design is stupid and so is whoever came up with it. And probably your mom too after what I did to her last night.


I think a lot of the arguments in this thread come from people talking about different things and some becoming defensive, defending something that wasn't attacked in the first place. YoshiP was talking about "abuse" being Not A Good Thing.

[Juun]

More of these people need to be forced to work Fast Food and Retail for a year. That will teach them how to be humble and treat other human beings better.

Retail only made me realize how terrible people really are.

[Hanaya]

Retail only made me realize how terrible people really are.

factual, retail has just instilled a great dislike for people in general. there was a very direct correlation between my sudden anger problems and the beginning of my retail job.

but still, doesn't take much more than basic empathy to understand that even if you're upset about something in the game, you should still phrase your criticism of it in a polite, respectful manner. the devs aren't out to personally attack you and your family, they're just people trying to do their job and don't deserve to be verbally abused over every issue in the game.