Direct X error

[Gnc1234]

please help just started yesterday now happens every hour in game

I have installed CC cleaner, un and reinstalled the client, updated graphics card (first 2 direct x crashes were before i did this). HELP

[Darneltia]

Greetings fellow Eorzean,

We would like to further assist with this issue. Please provide a system report from the game by going to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.' Copy and paste the details of the selection to this post when replying back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Gnc1234]

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Mike\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i9-10850K CPU @ 3.60GHz (20 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 20 SYSTEM_CORE_PHYSICS 10
SYSTEM_BIOS BIOS Date: 08/28/20 16:32:06 Ver: 05.00011
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16301.121MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 22189.121MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.013GB SYSTEM_FREEDISC_SPACE 762.915GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.965GB SYSTEM_FREEDISC_SPACE 1862.807GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3070 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3070 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8041.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8150.561 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3440 x 1440 (32 bit) (165Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispsig.inf_amd64_bdd56dff892c74e4\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispsig.inf_amd64_bdd56dff892c74e4\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispsig.inf_amd64_bdd56dff892c74e4\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispsig.inf_amd64_bdd56dff892c74e4\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0015.1109
SYSTEM_GRAPHICS_DRIVER_DATE 12/28/2021 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3070 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3070 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8041.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8150.561 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispsig.inf_amd64_bdd56dff892c74e4\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispsig.inf_amd64_bdd56dff892c74e4\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispsig.inf_amd64_bdd56dff892c74e4\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispsig.inf_amd64_bdd56dff892c74e4\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0015.1109
SYSTEM_GRAPHICS_DRIVER_DATE 12/28/2021 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND ASUS VG249 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {34FEF75F-80B5-42F6-987A-BBE1503C4956}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.39.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/18/2021 18:00:00
SYSTEM_SOUND ASUS VG34V (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {2A746C07-A8AC-491D-9203-B3BF4D02C2A4}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.39.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/18/2021 18:00:00
SYSTEM_SOUND Headphones (Arctis Pro Wireless Game)
SYSTEM_SOUND_DEVICE_ID {90D03DD4-B9E3-49A9-B443-5E76B76C7078}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/25/2021 18:00:00
SYSTEM_SOUND Headset Earphone (Arctis Pro Wireless Chat)
SYSTEM_SOUND_DEVICE_ID {3A53EFC5-9FC0-41FF-84C0-2414AD78CC5D}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/25/2021 18:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {40731465-7D00-47AB-BD28-7B6D752D565F}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9235.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/6/2021 18:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4A6222A0-E6D5-11EB-8002444553540000}
SYSTEM_INPUT_NAME ITE Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EC13DE80-E6E0-11EB-8004444553540000}
SYSTEM_INPUT_NAME Razer Tartarus V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EC140590-E6E0-11EB-8005444553540000}
SYSTEM_INPUT_NAME Razer Tartarus V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EC142CA0-E6E0-11EB-8006444553540000}
SYSTEM_INPUT_NAME Joystick (Razer Tartarus V2)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {4A646C90-E6D5-11EB-8004444553540000}
SYSTEM_INPUT_NAME ITE Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EC142CA0-E6E0-11EB-8007444553540000}
SYSTEM_INPUT_NAME Razer Tartarus V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {811DB550-E6E1-11EB-8008444553540000}
SYSTEM_INPUT_NAME Arctis Pro Wireless
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {333E55E0-E6E3-11EB-8001444553540000}
SYSTEM_INPUT_NAME Razer Tartarus V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {824915F0-E6E1-11EB-800A444553540000}
SYSTEM_INPUT_NAME Arctis Pro Wireless
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {33D73A80-E6E3-11EB-8002444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E4EB70F0-E6E0-11EB-8003444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6FC2EF30-E6D9-11EB-8002444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {824915F0-E6E1-11EB-800B444553540000}
SYSTEM_INPUT_NAME Arctis Pro Wireless
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Direct X error - Google Chrome
FINAL FANTASY XIV
Arctis Pro Wireless
SteelSeries GG
Icy Immortal - Discord
*Combat* Advanced Combat Tracker - Log Active - Garlemald - Log Time: 2:24:01 AM (Est. 2:24:01 AM)
Overwolf
Microsoft Text Input Application
NVIDIA GeForce Overlay
Sticky Notes
Sticky Notes
FF Logs


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Advanced Combat Tracker (remove only)
MSI Afterburner 4.6.4
Google Chrome
Microsoft Edge
Microsoft Edge Update
Overwolf
Razer Cortex
Razer Synapse
RivaTuner Statistics Server 7.3.3
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.29.30133
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.29.30133
LED Sync
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.29.30133
Google Drive
Google Update Helper
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Intel(R) Chipset Device Software
ExitLag version 4.201
Chrome Remote Desktop Host
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.29.30133
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
CCleaner
Warframe
EVGA Precision X1
SteelSeries GG 12.2.0
Intel(R) Serial IO
RstDowngradeGuard
Microsoft Update Health Tools
Intel(R) Chipset Device Software
Intel(R) Icls
Logitech G HUB
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Google Drive
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.29.30133
OptaneDowngradeGuard
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Intel(R) Serial IO
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Intel(R) LMS
Windows PC Health Check
NVIDIA Graphics Driver 497.29
NVIDIA GeForce Experience 3.24.0.126
NVIDIA Optimus Update 39.2.2.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 39.2.2.0
NVIDIA FrameView SDK 1.2.4999.30397803
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD Audio Driver 1.3.38.94
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.24.0.126
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.39.0.0
Intel(R) Management Engine Components
Intel(R) Management Engine Components
CORSAIR iCUE 4 Software
Intel(R) Management Engine Driver
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.29.30133
Dynamic Application Loader Host Interface Service


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00003CB4
C:\Program Files (x86)\Overwolf\0.187.1.13\OverwolfBrowser.exe 00000DEC
C:\Program Files (x86)\Overwolf\Overwolf.exe 000057F0
C:\Program Files (x86)\Razer\Razer Cortex\ProcessCapturer.exe 00004924
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00004D38
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00004A74
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 000046AC
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 000028E8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00005068
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002B74
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 00002190
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00002C0C
C:\Program Files (x86)\Steam\steam.exe 00001D0C
C:\Program Files\Corsair\CORSAIR iCUE 4 Software\iCUE.exe 0000595C
C:\Program Files\Corsair\CORSAIR iCUE 4 Software\iCUEDevicePluginHost.exe 00005468
C:\Program Files\Google\Chrome\Application\chrome.exe 00001E7C
C:\Program Files\Google\Drive File Stream\54.0.2.0\crashpad_handler.exe 00003308
C:\Program Files\LGHUB\lghub.exe 00001FFC
C:\Program Files\LGHUB\lghub_agent.exe 00000A70
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 00003150
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00005A0C
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00004810
C:\Program Files\SteelSeries\GG\SteelSeriesEngine.exe 00002924
C:\Program Files\SteelSeries\GG\SteelSeriesGGClient.exe 00001E40
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_3.2110.13603.0_x64__8wekyb3d8bbwe\Win32Bridge.Server.exe 00003FC8
C:\Program Files\WindowsApps\Microsoft.MicrosoftStickyNotes_4.2.2.0_x64__8wekyb3d8bbwe\Microsoft.Notes.exe 00002D6C
C:\Users\Mike\AppData\Local\Discord\app-1.0.9003\Discord.exe 000028FC
C:\Users\Mike\AppData\Local\XIVLauncher\app-6.1.15\XIVLauncher.exe 00003DC8
C:\Windows\Explorer.EXE 0000215C
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_7b66b6662cf6d72b\RtkAudUService64.exe 00001024
C:\Windows\System32\GameBarPresenceWriter.exe 00003A84
C:\Windows\System32\RuntimeBroker.exe 00005848
C:\Windows\System32\SecurityHealthSystray.exe 000040D4
C:\Windows\System32\oobe\UserOOBEBroker.exe 00004264
C:\Windows\System32\smartscreen.exe 00005E30
C:\Windows\System32\svchost.exe 000008D0
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 0000018C
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00005FCC
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001FB8
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00000C30
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001ED0
C:\Windows\system32\ApplicationFrameHost.exe 00005100
C:\Windows\system32\DllHost.exe 00002A08
C:\Windows\system32\SettingSyncHost.exe 00003690
C:\Windows\system32\conhost.exe 00005A8C
C:\Windows\system32\sihost.exe 00005C64
C:\Windows\system32\svchost.exe 00004AB8
C:\Windows\system32\taskhostw.exe 000040F4
C:\Windows\system32\wbem\unsecapp.exe 0000490C

[Gnc1234]

please i need help never had this before WTH

[RobynDaBank]

Hey, what error is it? Is it an ffxiv_dx11 error? Or is it a Fatal DirectX error?

[Gnc1234]

Hey, what error is it? Is it an ffxiv_dx11 error? Or is it a Fatal DirectX error?

it says a fatal DirectX error has occured.(1100000f) just like that it happens within an hour to 4 hours evertime im logged in it started 2 days ago i have NEVER had it before and been playing since ARR hope you can help the developer will not respond

[Puss_Kat]

Arctis Pro Wireless < this is known to have crash issues with FFXIV 6.x

XIVLauncher.exe < unauthorized tool that is known to crash the game.

[Brandter]

Arctis Pro Wireless < this is known to have crash issues with FFXIV 6.x

XIVLauncher.exe < unauthorized tool that is known to crash the game.

Lies. Stop replying to these threads if you are only gonna lie and put the blame on the players.

[Puss_Kat]

Lies. Stop replying to these threads if you are only gonna lie and put the blame on the players.

Take your ignorance elsewhere, you aren't qualified to respond to any sort of technical issue let alone operate a computer.

[Disaresta51]

Take your ignorance elsewhere, you aren't qualified to respond to any sort of technical issue let alone operate a computer.

I've been wondering where the official SE tech support people have been. Apparently they just up and quit to make a new user named Puss_Kat who joined the forums in Jan 2022 to go around posting nonsense on peoples legitimate threads about their technical issues. Issues that for a lot of us (myself included) did not exist until EW.