I mean yeah, people were unhappy, and part of that unhappiness from what I remember WAS the long process to obtain them. Personally I never had issues with the races themselves because I never expected anything more than recolors of existing races, my big beef was with how stupid the process to unlock them was. They could've made the Gilneans have a more interesting human model but, they were always human and always gonna be human.
But I'm not here to debate WoW races. My point was more that in WoW they at least felt complete or different enough that the limitations weren't as frustrating to me. The copy paste races were always going to be copy paste races. ...and I'll admit idk anything about any races added after dark iron dwarves and the pirate dudes because I stopped playing before they actually added Vulpera. I have a ton of beef with WoW and their choices but at least Tauren not being able to wear boots was never something I really cared about.
Anyway, here, Hrothgar and Viera are SUPPOSED to be completely separate standalone races, allegedly "unique" enough to justify them lacking a huge amount of customization options, when really the only unique things about them are Hrothgar having a hunch and snout, and *the way they decided to design them.* There'sz again, arguably nothing unique about Viera at all except the way they were made, and the only bit of that you actually see is that they're... Arguably prettier than any of the other races. Which frankly I'd expect from a new race vs an 8 year old race anyway. The difference is that Hrothgar and Viera feel incomplete and have a cool zip to make up the difference and make them feel more "unique." Hrothgar I could see more than Viera, but the frankly absurd choices to give them what, two??? Options in hair per face and then require actual real cash to change it really throw out any tolerance I might have had for that.
If they were going to do these races, they should have done them entirely separately. They should have treated Viera the same as any other race, the same as the cat and lizard people that already do weird things to hats and hair, and then **committed fully to a unique beast race with its own unique options**
But that's just my opinion.