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  1. #1
    Player
    kenichi25's Avatar
    Join Date
    Jan 2022
    Posts
    1
    Character
    Keni Hamaa
    World
    Sargatanas
    Main Class
    Arcanist Lv 90

    Ponder, Warrant, Cherish, Welcome Crashing Game

    Every time I talk to Emet- Selch in the "Ponder, Warrant, Cherish, Welcome" quest my game loads the cutscene then freezes and "encounters a critical error" and closes.

    Date & Time: 01-08-2022
    Frequency: 100% of time
    World name: Sargatanas
    Character name: Keni Hamaa
    NPC name: Emet-Selch
    Class/Level: Astrologian/Lvl 90
    Party or solo: Solo
    Area and coordinates: Elpis
    Steps:
    1. Speak to Hermes
    2. Speak to Emet-Selch
    3. Game Encounters error loading cutscene and crashes

    Connection Specs
    - Type of internet connection/provider:
    - Modem maker/model number:

    ■ PC Specs

    To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

    -=-=-=-=- System Information -=-=-=-=-


    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Andrew\Documents
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
    SYSTEM_CPU Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz (8 CPUs), ~3.6GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 8
    SYSTEM_BIOS BIOS Date: 12/04/18 12:40:02 Ver: 05.0000D
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 32701.117MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 37565.117MB
    SYSTEM_STORAGE A:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1854.741GB SYSTEM_FREEDISC_SPACE 180.861GB
    SYSTEM_STORAGE B:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.890GB SYSTEM_FREEDISC_SPACE 1211.512GB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.266GB SYSTEM_FREEDISC_SPACE 7.105GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 733.451GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3726.006GB SYSTEM_FREEDISC_SPACE 3048.042GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080 Ti
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1080 Ti
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 11127.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 16350.559 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9729
    SYSTEM_GRAPHICS_DRIVER_DATE 12/14/2021 16:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080 Ti
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
    SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1080 Ti
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 11127.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 16350.559 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9729
    SYSTEM_GRAPHICS_DRIVER_DATE 12/14/2021 16:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND LG ULTRAWIDE (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {92669CB9-F2F3-4199-BAA0-7C4D805ACD44}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.3.38.94
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 9/22/2021 16:00:00
    SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
    SYSTEM_SOUND_DEVICE_ID {CBB1DA7C-5C1C-4C1C-B981-87962BDE5F6C}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.0.8703.1
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 5/13/2019 16:00:00
    SYSTEM_SOUND Speakers (HyperX Cloud Revolver)
    SYSTEM_SOUND_DEVICE_ID {EC4891BB-FDBA-4F7C-A236-64604A3E22E9}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 8/25/2021 16:00:00
    SYSTEM_SOUND Speakers (Realtek(R) Audio)
    SYSTEM_SOUND_DEVICE_ID {F04C793E-25E3-451C-B23B-056E0D247999}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.0.8703.1
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 5/13/2019 16:00:00
    SYSTEM_SOUND U32J59x (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {203BDE5C-0AA4-4A61-A387-D14951953D4D}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.3.38.94
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 9/22/2021 16:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {62379010-3A08-11EB-8002444553540000}
    SYSTEM_INPUT_NAME CORSAIR NIGHTSWORD RGB Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {623A7640-3A08-11EB-8003444553540000}
    SYSTEM_INPUT_NAME CORSAIR NIGHTSWORD RGB Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6EBD0C80-C0BC-11EB-8001444553540000}
    SYSTEM_INPUT_NAME HyperX Cloud Revolver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6EBD3390-C0BC-11EB-8002444553540000}
    SYSTEM_INPUT_NAME HyperX Cloud Revolver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6EBD5AA0-C0BC-11EB-8003444553540000}
    SYSTEM_INPUT_NAME HyperX Cloud Revolver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6236F3D0-3A08-11EB-8001444553540000}
    SYSTEM_INPUT_NAME Corsair K95 RGB Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {623A9D50-3A08-11EB-8006444553540000}
    SYSTEM_INPUT_NAME Corsair K95 RGB Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {623AC460-3A08-11EB-8007444553540000}
    SYSTEM_INPUT_NAME ITE Device(8595)
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {623A7640-3A08-11EB-8004444553540000}
    SYSTEM_INPUT_NAME CORSAIR NIGHTSWORD RGB Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {623AEB70-3A08-11EB-8009444553540000}
    SYSTEM_INPUT_NAME ITE Device(8595)
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {623B1280-3A08-11EB-800A444553540000}
    SYSTEM_INPUT_NAME Corsair K95 RGB Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C2D785F0-E80F-11EB-8002444553540000}
    SYSTEM_INPUT_NAME Corsair composite virtual input device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {623B1280-3A08-11EB-800B444553540000}
    SYSTEM_INPUT_NAME Corsair K95 RGB Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {623A9D50-3A08-11EB-8005444553540000}
    SYSTEM_INPUT_NAME CORSAIR NIGHTSWORD RGB Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {623AEB70-3A08-11EB-8008444553540000}
    SYSTEM_INPUT_NAME CORSAIR NIGHTSWORD RGB Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    In-Game Bugs - Post New Thread - Google Chrome
    Ponder, Warrant, Cherish, Welcome (Level 86) - Elpis - Main Scenario Quests | Final Fantasy XIV: Endwalker | Gamer Guides® - Google Chrome
    general
    (0)

  2. #2
    Moderator Darneltia's Avatar
    Join Date
    Aug 2021
    Posts
    402
    Greetings fellow Eorzean,

    We apologize for the inconvenience. We would like you to try some of the following suggestions:

    ■ Toggle between Windowed mode and Full Screen mode
    Programs → SQUARE ENIX → FINAL FANTASY XIV → Launch FINAL FANTASY XIV Config
    Configuration Button → Screen Settings Tab → Change settings in Screen Mode
    It is possible that changing the screen mode will allow the program to run properly.

    ■ Lower the resolution
    From the FINAL FANTASY XIV Config and the in-game config menu, you can change settings to reduce graphical processes, such as shadows and texture quality.

    ■ Update graphics drivers
    If the graphics drivers are outdated, the game may not run properly.
    If using a commercial computer, check the help manual when updating.
    If using a home-built computer, update the relevant drivers for your graphics card, typically found on the manufacturer's website.

    ■ Disable/uninstall security programs and firewalls for the game program
    There is a possibility that security programs and firewalls are interfering with the game program. Please disable these programs or add FINAL FANTASY XIV as an exception before attempting to run FINAL FANTASY XIV. Especially following installation or version updates, game files may be targeted by these functions.

    ■ Close any running applications/Clean Boot
    Because other applications may interfere with your installation, close all other running apps before running the installation file. You can perform a clean boot to ensure no other background programs are interfering with the installation by doing the following:

    - Open the Task Manager and select the 'Start Up' Tab. Disable everything here and restart the PC.

    ■ Remove peripheral devices to create a simpler environment for the program to run
    Remove any peripheral USB devices (gamepads, cameras, microphones, headsets, etc.) to create a more stable, simple environment for your computer to run the program. If the situation improves, update the driver software for the removed devices. Consult the help manual of your peripheral device for instructions on updating the drivers or related software.

    ■ Reinstall FINAL FANTASY XIV
    If the installed data has been corrupted, the issue may be resolved by re-installing the program.

    In addition to reinstalling the game, make sure to delete the 'Final Fantasy XIV' folder in the 'My Documents' → 'My Games' folder. You can re-download the Windows game client at the following link: http://www.finalfantasyxiv.com/playersdownload/na. Steam users should re-install from their Steam Library.

    We hope this information is helpful.

    Thank you for contacting the Final Fantasy XIV Technical Support Forums!
    (0)