I was absent during the second half of Shadowbringers, due to returning to college for a new degree. I came back a few weeks before Endwalker dropped, after the massive migration of the WoW players to this game. I can say with complete honesty that I'm beyond disappointed with the direction the game has gone.
The overpopulation is the most obvious problem. That, and the mass influx of a group of players with very little in the way of manners or common sense. I get that you, as a company, have had little experience with that type of customer/player, but you've done nothing to head of the idiocy that forced many of us to leave WoW years ago and come to you. I'm now seriously considering just giving this game up as a lost cause, and here's why.
1. You nerfed crafting, and then created that Firmament crap, encouraging every single player to become a crafter.
2. This caused the MB to become a fiery sh*tstorm of chaos. Things that had ALWAYS sold for nice prices are now worthless. Current crafted items are now worthless. The 580 gear that dropped 3 days ago is barely selling. There's 10x the number of items for sale versus the number of people buying. That tells me everyone is just making their own gear.
3. You ruined crafting and forced players to do that long Firmament grind to open new player housing, like we were having to EARN the right for more room, even though you offer housing as part of the game. To add insult to injury, there's STILL NO NEW HOUSING. It's bad enough you try to make us EARN what you advertise as part of the game. Then, you refuse to spend the money to buy the new servers to GIVE us the new housing. You are making more now than any time in your history with this game. Buy some damn used servers and stop trying to put your problems on us.
4. Carrying that further, it's your responsibility to ensure that you have the hardware to support your business. It's unfair, and UNETHICAL in a business sense, to force us to wait in queues and never get the ability to own a house, while you rake in record profits and refuse to to anything that requires you to spend a little a bit of money.
5. Put a floor on MB pricing. You have all the tools you need already in place. Make it IMPOSSIBLE for the WoW brats to undercut going prices just because they're impatient and don't understand basic economic principles. This is grade school stuff.
/Endrant