Audio Stuttering Problem (additional configuration info for devs)

[megamino]

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 7th Jan 2022
Frequency: Everyday
World name: Faerie
Character name: Megamino
Retainer name: -
NPC name: -
Monster name: -
Class/Level: -
Party or solo:-
In-game time: -
Area and coordinates: Every Dungeon
Housing: -
Steps:
1. Go into any dungeon
2.
3.
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: Telkomsel
- Modem maker/model number:

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\ASUS\Documents
FINAL FANTASY XIV ONLINE E:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home Single Language 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz (8 CPUs), ~1.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS X412FA.307
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 12171.602MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 17035.602MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 200.000GB SYSTEM_FREEDISC_SPACE 21.796GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 150.000GB SYSTEM_FREEDISC_SPACE 26.985GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 125.839GB SYSTEM_FREEDISC_SPACE 36.937GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) UHD Graphics 620
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 6085.801 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_e9b40d45ab4dc6b8\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_e9b40d45ab4dc6b8\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_e9b40d45ab4dc6b8\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_e9b40d45ab4dc6b8\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.0100.8681
SYSTEM_GRAPHICS_DRIVER_DATE 9/5/2020 07:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {4157D641-76CC-4E6C-AD86-17E34F98BF05}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8895.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/11/2020 07:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {775AFF30-CDAD-11EA-8005444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2290B270-028B-11EB-8001444553540000}
SYSTEM_INPUT_NAME G102 LIGHTSYNC Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2291EAF0-028B-11EB-8002444553540000}
SYSTEM_INPUT_NAME G102 LIGHTSYNC Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {22923910-028B-11EB-8003444553540000}
SYSTEM_INPUT_NAME G102 LIGHTSYNC Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2292AE40-028B-11EB-8004444553540000}
SYSTEM_INPUT_NAME G102 LIGHTSYNC Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

In-Game Bugs - Post New Thread - Google Chrome
FFXIVLauncher
Slack | Google Calendar | Paper.id
Kerja
Twilio Authy
Settings
Settings
Calculator
Calculator
Microsoft Text Input Application
Kerja 2


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Advanced Combat Tracker (remove only)
AIMP
AnyDesk
Battle.net
Canon IJ Scan Utility
EaseUS Partition Master 14.5
Elixir version 1.12.3
Erlang OTP 22 (10.7)
Fraps
GlassWire 2.3 (remove only)
Google Chrome
LDPlayer
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
OBS Studio
Origin
Overwatch
qBittorrent 4.3.2
Razer Cortex
Steam
TeamViewer
TreeSize Free V4.5.1
WinSCP 5.19.2
XL Go
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
Ragnarok Online 2
Windows SDK AddOn
FINAL FANTASY XIV ONLINE
Xtreme Download Manager 2020
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Epic Games Launcher
Launcher Prerequisites (x64)
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29910
AudioWizard
Intel® PROSet/Wireless Software
Microsoft Visual C++ 2005 Redistributable
Composer - Php Dependency Manager
EA app
TechPowerUp GPU-Z
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Advanced System Optimizer
ATK Package (ASUS Keyboard Hotkeys)
Adobe Refresh Manager
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
CounterSide version 1.0.3
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Intel(R) Graphics Driver Software
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft XNA Framework Redistributable 4.0 Refresh
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Windscribe
Bitwarden
Firecamp 2.0.10
cFosSpeed 12.00
Combined Community Codec Pack 64bit 2015-10-18
CPUID CPU-Z 1.95
CPUID HWMonitor 1.43
CrystalDiskInfo 8.8.6
CrystalDiskMark 7.0.0h
DBeaver 21.3.1
Docker Desktop
Genshin Impact
GIMP 2.10.0
Git version 2.27.0
Honkai Impact 3
LatencyMon 7.20
Mozilla Firefox (x64 en-US)
Mozilla Maintenance Service
Notepad++ (64-bit x64)
PremiumSoft Navicat Premium 15.0
Microsoft Project - en-us
Microsoft Project - en-us.proof
Microsoft Office Professional Plus 2019 - en-us
Microsoft Office Professional Plus 2019 - en-us.proof
SoftEther VPN Client
ENDER LILIES
Soulworker
Toram Online
No Man's Sky
Stardew Valley
Deep Rock Galactic
Slay the Spire
One Step From Eden
Sublime Text
TeraCopy version 3.8.2
Microsoft Visio - en-us
Microsoft Visio - en-us.proof
WinRAR 5.91 (64-bit)
Windows PC Health Check
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29910
Canon G2000 series MP Drivers
PuTTY release 0.74 (64-bit)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Update Health Tools
Cloudflare WARP
Node.js
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Web Platform Installer 5.1
Logitech G HUB
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Google Drive
Microsoft Visual Studio Installer
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Windows Subsystem for Linux Update
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Go Programming Language amd64 go1.16.5
Paradox Launcher v2
Adobe Acrobat DC (64-bit)
Intel® PROSet/Wireless WiFi Software
Immerse Gamepack FINAL FANTASY XIV Edition version 1.0.3.20
calibre 64bit
EA app
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29910
OpenVPN 2.5.0-I601 amd64
ASUS Sync Drivers
Simple DNSCrypt x64
Epic Games Launcher Prerequisites (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\GlassWire\GWIdlMon.exe 000031DC
C:\Program Files (x86)\GlassWire\GlassWire.exe 000046F4
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 0000234C
C:\Program Files (x86)\Microsoft\EdgeWebView\Application\96.0.1054.62\msedgewebview2.exe 00003888
C:\Program Files (x86)\Razer\Razer Cortex\Cef\CefSharp.BrowserSubprocess.exe 00000290
C:\Program Files (x86)\Razer\Razer Cortex\FPSRunner32.exe 00002F40
C:\Program Files (x86)\Razer\Razer Cortex\PMRunner32.exe 00004138
C:\Program Files (x86)\Razer\Razer Cortex\RazerCortex.exe 00003A04
C:\Program Files (x86)\Razer\Razer Cortex\x64\FPSRunner64.exe 00002770
C:\Program Files (x86)\Razer\Razer Cortex\x64\PMRunner64.exe 00002FC4
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00003FE4
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 000049F4
C:\Program Files (x86)\XDM\java-runtime\bin\javaw.exe 00002DF0
C:\Program Files\Google\Drive File Stream\54.0.2.0\crashpad_handler.exe 00004A74
C:\Program Files\LGHUB\lghub.exe 000047DC
C:\Program Files\LGHUB\lghub_agent.exe 000030A8
C:\Program Files\LGHUB\logi_crashpad_handler.exe 00002E00
C:\Program Files\Microsoft Office\Root\Office16\SDXHelper.exe 0000242C
C:\Program Files\Microsoft Office\root\Office16\ONENOTEM.EXE 00001DF8
C:\Program Files\WindowsApps\Microsoft.GamingApp_2112.1001.10.0_x64__8wekyb3d8bbwe\XboxPcApp.exe 00003720
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2021.21090.10008.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00001D6C
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2103.8.0_x64__8wekyb3d8bbwe\Calculator.exe 0000211C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21113.36.0_x64__8wekyb3d8bbwe\YourPhone.exe 000040D4
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.21111.10511.0_x64__8wekyb3d8bbwe\Video.UI.exe 000033D4
C:\Program Files\cFosSpeed\cfosspeed.exe 000008C8
C:\Users\ASUS\AppData\Local\Discord\app-1.0.9003\Discord.exe 00003270
C:\Users\ASUS\AppData\Local\authy\app-1.9.0\Authy Desktop.exe 00002EE4
C:\Users\ASUS\AppData\Local\slack\app-4.23.0\slack.exe 00004944
C:\WINDOWS\Explorer.EXE 000040B0
C:\WINDOWS\System32\DriverStore\FileRepository\asussci2.inf_amd64_91393079eeadb8f1\ASUSOptimization\AsusOSD.exe 00001B80
C:\WINDOWS\System32\DriverStore\FileRepository\asussci2.inf_amd64_91393079eeadb8f1\ASUSOptimization\AsusOptimizationStartupTask.exe 00000D5C
C:\WINDOWS\System32\DriverStore\FileRepository\asussci2.inf_amd64_91393079eeadb8f1\ASUSSoftwareManager\AsusSoftwareManagerAgent.exe 0000382C
C:\WINDOWS\System32\DriverStore\FileRepository\cui_dch.inf_amd64_b8e01d9e8716d2a7\igfxEM.exe 00003BFC
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000034DC
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00003B10
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00003CCC
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00002D30
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00004CCC
C:\WINDOWS\system32\ApplicationFrameHost.exe 00004C30
C:\WINDOWS\system32\DllHost.exe 00001E48
C:\WINDOWS\system32\MusNotifyIcon.exe 00003344
C:\WINDOWS\system32\SearchFilterHost.exe 000026D0
C:\WINDOWS\system32\SettingSyncHost.exe 00004398
C:\WINDOWS\system32\backgroundTaskHost.exe 0000023C
C:\WINDOWS\system32\conhost.exe 00000A68
C:\WINDOWS\system32\ctfmon.exe 000040A4
C:\WINDOWS\system32\lxss\wslhost.exe 00000774
C:\WINDOWS\system32\sihost.exe 00004280
C:\WINDOWS\system32\svchost.exe 00004BD8
C:\WINDOWS\system32\taskhostw.exe 00003D20
C:\WINDOWS\system32\wbem\unsecapp.exe 00002608
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 0000161C
C:\Windows\System32\RuntimeBroker.exe 000001DC
C:\Windows\System32\oobe\UserOOBEBroker.exe 00003E20
C:\Windows\System32\smartscreen.exe 00004D10
E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00004F30
E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003060


Comment:
So, I would like to say that this never happened before EW, i joined in on SHB latest patch i guess before EW, so i think it should be mentioned that this might be not because of my rig, however i would like to state some of the questions on the technical forum that i want to answer here

1. What are your Character and Object Quantity current set to? Minimum
2. What other applications do you have running in the background while playing FFXIV? I think it's stated on the above
3. Is your audio device set as the Default Device? Yes
4. Would the issue persist when playing the game in DirectX 9? I think no, but the problem with DX9 so far is when i go to a dungeon, it got freeze at the first 30 seconds which is annoying but after that smooth
5. Does the issue persist when you have the in-game Equalizer Mode set to Standard? Yes
6. Does the issue persist when the Listening Position is set closer to the Character? Yes

I hope this is helping, please fix this, the sound and musics from EW is very good but unfortunately this happened

Update:
I just do the 2nd Trial of EW and the issue still happening even with DX9, but it less frequent from the DX11 counterpart...