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Frequency: Constantly
World name: Siren
Character name: Zakuro Shishio
NPC name: Gerolt
Class/Level: Warrior 82
Party or solo: solo
Area and coordinates: Azys Lla X: 7.3 Y: 11.5 Z: 4.1
Housing:
Steps:

1. Turn in to complete the quest Born Again Anima
2. Watch the cutscenes unfold and click accept to receive your rewards
3. Don't receive rewards and quest remains incomplete.

It has been like this since Endwalker launched.

https://imgur.com/a/9dehsdg