I submitted a ticket to their support this evening and was given the typical copy\paste template from a 1st tier support rep telling me that I need to reboot my PC, check my ports and antivirus, etc...

I'm not sure if this is standard 1st response to meet an SLA or not, but it's definitely annoyed the hell out of me. Applications, port configurations, etc may affect my game client, but it's not going to affect a damn ping response between a very specific time window.

I recommend that people with this issue start opening tickets with their support if they want to have any actual attention bought regarding this problem. Otherwise, it's too easy for them to just blow us off and say it's not their problem or responsibility to fix.