Response from Support regarding the audio stutter

[Nommers]

They've acknowledged the issue - with very rare posts in a massive thread on the forums, in emails to individual people (just me, as far as I know) and buried in the sound director's personal twitter account. All but one of those happened weeks ago. This does not make up for the 6.01 patch notes saying the issue was fixed when it was in fact made worse - in fact they've been silent about that specific incident. There was no excuse to not at least include "Audio stutter may occur in some circumstances - we are working on fixing this" under the Known Issues section of the 6.05 patch notes. The fact that it was omitted entirely is frankly insulting.

I'm seeing a lot of folks trying to make the people experiencing the bug feel guilty about being upset that the game they were sold has been unplayable for a month with next to zero official communication from a development team who are world famous for their great communication. Are you trying to tell us to stop asking for a fix? That we should just shut up and accept this? Because no, I won't, and I'm not sorry. You're just going to have to deal with seeing these threads until it's fixed.

[megamino]

I might want to add a little bit, my rig is just an Intel Integrated Graphics which is a bummer because everybody will say "well your's is not gonna be valid because of your system requirement", but then what i want to say is, if this audio stutter issue comes from when i do the FT, why the hell i wanna pay for the expansions and also the subscription? I never experience this issue before EW release... but with what i said before, i just have to "tolerate" and "deal with it" since i think the devs also not helping me much and just say "your computer is not match our system requirement". But, I am glad that this is not happened to me alone, and i hope that it can be fixed soon. It's really sad that the music in EW is really good but destroyed by stuttering

[Freki42]

I might want to add a little bit, my rig is just an Intel Integrated Graphics which is a bummer because everybody will say "well your's is not gonna be valid because of your system requirement", but then what i want to say is, if this audio stutter issue comes from when i do the FT, why the hell i wanna pay for the expansions and also the subscription? I never experience this issue before EW release... but with what i said before, i just have to "tolerate" and "deal with it" since i think the devs also not helping me much and just say "your computer is not match our system requirement". But, I am glad that this is not happened to me alone, and i hope that it can be fixed soon. It's really sad that the music in EW is really good but destroyed by stuttering

I do hope it gets cleared up to you, and I understand about issues and how offputing it may be when your system is not up to spec, but they only know certain equipment and how it runs on that equipment. that is why they have a minimum spec, because they have not tested it on anything less for that equipment. it's like if you called a honda dealership to know why your hyundai is displaying a check engine light over the phone. you'd have to bring it in so they can read the code and only if they have the ability to look up the codes for the hyundai (some car makers do not let the general public know what the codes mean). again I understand that can be frustrating and i hope it gets resolved for you.

They've acknowledged the issue - with very rare posts in a massive thread on the forums, in emails to individual people (just me, as far as I know) and buried in the sound director's personal twitter account. All but one of those happened weeks ago. This does not make up for the 6.01 patch notes saying the issue was fixed when it was in fact made worse - in fact they've been silent about that specific incident. There was no excuse to not at least include "Audio stutter may occur in some circumstances - we are working on fixing this" under the Known Issues section of the 6.05 patch notes. The fact that it was omitted entirely is frankly insulting.

I'm seeing a lot of folks trying to make the people experiencing the bug feel guilty about being upset that the game they were sold has been unplayable for a month with next to zero official communication from a development team who are world famous for their great communication. Are you trying to tell us to stop asking for a fix? That we should just shut up and accept this? Because no, I won't, and I'm not sorry. You're just going to have to deal with seeing these threads until it's fixed.

they won't make major comments on patch notes if they have not 100% determined what is going on and actually have a plan to fix it. the reason is they expect someone to see Problem A, known but no fix yet is a disappointment. and especially if there are several problems going on they don't want some things to have a fix known till they know it will be going in. also it can set a false expectation. I never said to not post information, but this post is not a technical post what so ever, it is a complaint and belongs else where. a technical post would have found this bug, it is still happening, here is my specs as I know you will request them and so on. it clogs the technical forums and makes it hard for them to know what is or isn't a post to help them figure things out. I would never suggest someone not post even if they are upset, but post it in the right place and as this does not speak to a problem WITH system information and circumstances it is not a technical post. MY statements were directed to what was said "I'm taken aback at how quickly they changed their tune here given the general tone of "it's your hardware" ", and that was never said that i can ever tell. I want the posts to be relevant to the forum that it is on. That in and of itself would be a GREAT help to the devs since they wouldn't have to wade through the upset posts. Positive things in the post though were the two links to the other threads. why not just post in those threads and bring them to the top if you're just rehashing it? that'd make a better way to have done this. People should always hold companies to task but do it properly and not try to make others fall in line with them (not present in this post, talking generally). Believe it or not most devs do not like to know there is an issue still out there and they want it fixed probably more than any one single person wants it, especially if it was their work.

[megamino]

I do hope it gets cleared up to you, and I understand about issues and how offputing it may be when your system is not up to spec, but they only know certain equipment and how it runs on that equipment. that is why they have a minimum spec, because they have not tested it on anything less for that equipment. it's like if you called a honda dealership to know why your hyundai is displaying a check engine light over the phone. you'd have to bring it in so they can read the code and only if they have the ability to look up the codes for the hyundai (some car makers do not let the general public know what the codes mean). again I understand that can be frustrating and i hope it gets resolved for you.

Thank you for the kind words... yeah hopefully it can be resolved but for now i decided to not play the game, it's been weeks for me and i can't tolerate it anymore... I just need to keep read the patch notes or the forum here to keep me posted... if by the end of billing cycle, this still happened, might wanna stop the subs, that's the only way i wanna say my voice other than "report bugs"