Response from Support regarding the audio stutter

[Kazemon15]

I agree. There needs to be an official announcement of this issue and an apology. They did so for the queue problems, yet were silent for the longest time on this issue. Unacceptable.

Keep posting and bringing it up until they officially acknowledge and apologize. And promise to fix the issue. We know it will take time and that they need to investigate. We just want acknowledgement right now while they do that.

[Freki42]

Hi folks, I posted this in the ongoing thread but thought a new thread might boost visibility. I've sent a few emails to Support asking for a refund for the three remaining months on my sub considering the game is currently unplayable for me. After some back and forth, I received this (most interesting points in bold):



I'm taken aback at how quickly they changed their tune here given the general tone of "it's your hardware" most people seem to have been getting over the last month. I'm hoping the return of the EN Community Team from their holiday break has helped raise awareness inside Squeenix of the severity of the issue.

Until we receive more communication, do NOT let up. We still need to see official acknowledgment on the Lodestone, and personally I really think the ideal solution until they can fix it is an option to roll back to 5.55's audio engine. Keep submitting bug reports, posting on the Japanese forums, tweet, post on reddit, whatever you feel you can do to raise awareness and demand a fix.

Please see this thread for some simple things you can do to help get Square's attention: https://forum.square-enix.com/ffxiv/...answer-from-SE

And read this post and the links contained within to understand the cause of the issue: https://forum.square-enix.com/ffxiv/...70#post5788370

I never saw them say to anyone that it's their hardware. however i have seen people who won't post the information they need to research things say exactly that they blamed hardware. ANY tech support is going to pick something in order to verify it is that aspect or not and then take a STEP from there, instead of like everyone believes they either ignore or think their things are perfect. No it's because they want to rule your equipment and setups out before looking elsewhere. why? because they can then compare to other reports and info to compile information for the team. This is a normal way to troubleshoot, and if you think that means they are blaming your hardware then you are the one not thinking from a technical way. in this case they have probably discovered something that indicates a deeper problem from all the actual reports. I'm glad to hear they have told you as much, but some won't share the info they ask and just fight back about it.

I agree. There needs to be an official announcement of this issue and an apology. They did so for the queue problems, yet were silent for the longest time on this issue. Unacceptable.

Keep posting and bringing it up until they officially acknowledge and apologize. And promise to fix the issue. We know it will take time and that they need to investigate. We just want acknowledgement right now while they do that.

they won't post anything till they know what they are going to do. they are doing their due diligence in troubleshooting. they have already acknowledged the issue and have already said they are looking into it and a solution.