Yoshi-P Statement on Player Feedback

[Zetsumei_Tsunarashi]

Credit to reddit translator Iluna Minori.

This is a translation of the Radio Mog Station interview that was posted in the reddit discord and felt it should be posted here as well. I didn't see it posted already so apologies if I missed it.

https://www.youtube.com/watch?v=qlDjTtEZu1Y
Timestamp: 4:14:50

Original JP Text

本当、一個だけ、もちろんこうしてほしい、ここがこうじゃないかと言っていただけるのはすごいありがたいのですが、罵詈雑言だけは…（止めていただきたい）。まぁ、僕はそれでも相当日本の中でもメンタルは上位のほうだとは思いますが、みんながそうではないから、やっぱり…その、そこだけはちょっと残念ながら発売延期をして、結構ネタバレ注意って言ってるから…何故かアンチ勢と呼ばれる（プレイを）やっていないのにやたらと攻撃をする人たちが凄くて、その言葉遣いにちょっと引っ張られている感じがあるかなって。よく例えで出るんっすけど、ニューヨークのダウンタウンでボロボロの車を置いておくとよりボロボロになる、要はやっちゃっていいんだと思う心理…

そう、だからちょっと…まぁ、当然新規もたくさん来て他のゲームからやって来て、今回が拡張初めてって人たちもいるからまぁミスも目立つなのかもなと思うんだけど、今まで11年皆さんとやってきた中でちょっと言葉が強すぎるかなと思うところがあります。僕はいい、もう最悪（なんですが）、ただスタッフが凹んでしまってみんなのために作るんだにならなくなっちゃってそこで本当今日僕からお願いがあるとしたらそこだけ、エンターを押す前にその先にいる名も知れぬ開発者の顔を想像してもらえると僕はちょっと嬉しいかな。

（途中省略）

だから一生懸命意見を見ようとした時にどんどん傷ついていくスタッフも出てきてしまうので、それは結果的に皆さんのためにならない、モチベーションのあるスタッフがいってしまうので、だからそこだけをね、最近過激だなと思うことが出てきておりスタッフがここまでやりきったので…。ミスもあるので褒めろとは言いませんが気持ちの伝え方を考えていただければ助かります！

...Really, it's just one thing here. Of course I'm thankful and grateful for players to tell us that "we should do this, or this should be that" and whatnot, but verbal abuses are...(something we wish it can stop). Well, I would like to think myself as having a strong mental level in Japan, but not everyone shares the same mental strength as I do so...

Ever since the unfortunate release delay of the expansion and we did ask players to be mindful of spoilers, but for some reason there seems to be some antis (haters of the game) laying around attacking other players despite not playing the game and it was quite glaring, and I felt as if those strong words used in arguments against people ended up holding people back because of this. There is a frequently used example (or metaphor) here - It's like seeing the condition of a car in New York Downtown gets worse when it's already in bad enough condition. In other words, it's somehow an acceptable mindset to let it happen.

Which is why...well, I mean there are new players who join this game and there are many players who come from other games and of course, this also means they are players who experience Endwalker as their first expansion, so it's a given that there will be mistakes and errors here and there, but after 11 years of journey with players up to this point it does make me feel that the language used ended up a little overboard there. I mean, I can take it, even though it doesn't make it less bad, but staff members will feel really down after getting those words when they gave their absolute best into trying to create something where everyone can enjoy, and this may end up making them no longer create things that are fun from there on. So I have only one request to every players out there - please imagine that you're speaking face to face with a developer whom you may not know his name nor face and imagine how they'd feel before sending your feedback over, and I'll be happy if people can do so politely.

(Halfway omitted)

That's why, it will result in staff members getting gradually hurt and it's especially evident when the staff member worked so hard on it, and this doesn't help anyone, neither the staff members nor the players either. This will completely drain away their motivation and worse, they'll end up quitting because of it, which is why I hope that everyone can understand that. Considering things have been getting really extreme lately, and with staff members putting their all to make it work...I mean, of course I don't mean everything should be given praise. Mistakes are mistakes of course and they should be notified, but I’ll appreciate it if everyone can give careful thought in their thoughts and feedback before sending them over.

[Kaurhz]

This is why it always helps to view people as human beings regardless of them being a developer or not, and why some people get out of tune when people 'present feedback'.

[Tanis_Ebonhart]

This is why it always helps to view people as human beings regardless of them being a developer or not, and why some people get out of tune when people 'present feedback'.

More of these people need to be forced to work Fast Food and Retail for a year. That will teach them how to be humble and treat other human beings better.

[Avatre]

More of these people need to be forced to work Fast Food and Retail for a year. That will teach them how to be humble and treat other human beings better.

I disagree. I worked fast food, and in a few higher end steak houses, and it made me hate people more. Working in an office, in payroll, made me cultivate my "I'm going to kill this person with kindness" tone that I use when an employee calls and is instantly confrontational due to something on their end(like not entering their hours correctly on their timesheet)

[Tanis_Ebonhart]

I disagree. I worked fast food, and in a few higher end steak houses, and it made me hate people more. Working in an office, in payroll, made me cultivate my "I'm going to kill this person with kindness" tone that I use when an employee calls and is instantly confrontational due to something on their end(like not entering their hours correctly on their timesheet)

That's why those people need to work it. It will teach them as they'll be at the other side now.

Too many of these rude/cruel people lack empathy and compassion. The only way they'll learn is if they actually experience it first hand, sadly.

[Kaurhz]

I disagree. I worked fast food, and in a few higher end steak houses, and it made me hate people more. Working in an office, in payroll, made me cultivate my "I'm going to kill this person with kindness" tone that I use when an employee calls and is instantly confrontational due to something on their end(like not entering their hours correctly on their timesheet)

This is precisely why. Largely a direct result of people shovelling nonsense in your face. It might make people a whole lot more reflective of their own actions - "Christ, so this is how they felt when I was accompanying my criticism with needless insults."

[Avatre]

That's why those people need to work it. It will teach them as they'll be at the other side now.

Too many of these rude/cruel people lack empathy and compassion. The only way they'll learn is if they actually experience it first hand, sadly.

This is precisely why. Largely a direct result of people shovelling nonsense in your face. It might make people a whole lot more reflective of their own actions - "Christ, so this is how they felt when I was accompanying my criticism with needless insults."

It can also have the opposite effect. I've seen it go both ways, and I've even seen people(who don't last long at all) in offices who talk to customers/employees the same way they get talked to. Sometimes there is no revelations, or change for the better, in some people.

[Serenitey]

This is why it always helps to view people as human beings regardless of them being a developer or not, and why some people get out of tune when people 'present feedback'.

Ya if people could keep this in mind while playing the game too it would just make the community a lot better.

[NegativeS]

[Lunalepsy]

Falling in line!