XIV Specific PC Crash with Radon 6900xt

[EdelgardXIV]

I believe I have found a bug related to FFXIV DX11 and use of Radeon GPUs. I can only specifically speak for the 6900 xt installted in my PC.

This will be a lengthy post as I explain all troubleshooting steps and the issue I've seen.

The issue / crash behavior is a complete power off of the desktop without any error messages. Game does not crash to desktop. There is no blue screen. There is no windows event log to correlate with the crash. It is a complete and total power off as if the plug was abruptly pulled from the wall.

Common causes of the described issue are: overheating, power supply issues, virus, and bad memory.

I have ruled out all of the above with a large selection of stress tests, other game benchmarks / game time, a fresh windows 10 install, DDU Radeon Driver install, fresh FFXIV install, and a brand new 1000w PSU that did not change the crash I am seeing.

The crash occurs in raid, and loading into housing instances from what I have seen. Most commonly can be replicated by repeatedly entering and exiting a house in a ward (tested with a Large FC house). With my setup the crash can *easily* be replicated while using the display preset settings of "Maximum". This will almost always crash on entry into a house or mid raid in current Endwalker EX trials.

Setting FFXIV to "Standard Laptop" seems (based on 3 hours of testing) to resolve the issue as I have yet to replicate the crash with low graphical presets in FFXIV. This to me indicates a problem with FFXIV DX11 implementation and Radon Drivers for some setting in the FFXIV graphical menu.

That being said it is very important to note that this crash is SPECIFIC to FFXIV. I have tried and failed to crash my computer via any other title that uses DX11 or any other stress / high power usage scenario. This includes strenuous testing such as running prime95 CPU stress while launching and loading other DX11 titles. Playing other DX11 titles on maximum settings for extended periods of time, etc.

Finally, these issues began with the release of Endwalker. This PC has been in service since June 2021 and never one exhibited these problems in Shadowbringers. On moving to Endwalker no settings were changed on my FFXIV System configuration but these hard crashes began. Others I know with similar setups to mine who use NVidia branded 30 series cards do not have similar issues and cannot replicate what I am seeing.

Please Square, look into this as compute components are next to impossible to get and they are very expensive. Additionally crashing without warning and being thrown into 2 hours in queue right before savage makes this game almost unplayable due to this issue.

[Larirawiel]

Hey, if your PC turns off then it is usually a PSU issue. A PSU has an emergency shutdown mechanism for preventing damage.

And do not underestimate the energy spikes which modern hardware can produce. Here is a nice writeup incl. some measurements:

https://www.igorslab.de/en/when-the-...sics-practice/


Cheers

[EdelgardXIV]

Thank you for the reply, as stated I have ruled out the PSU as the cause the of issue.

I've done this by not only spike testing with other far more demanding titles than FFXIV, but also by replacing the PSU entirely with a brand new model that increased my wattage far beyond what the system could feasibly spike to. If this was a PSU issue I would expect to be able to replicate this issue with any demanding title or test. But it is only present in FFXIV.

The specs in your linked document testing were close to mine, their testing does not appear to show any spikes above ~700watts with the same CPU and a 6800xt. While the GPU is one step down from my current GPU (6900xt), I have an additional 300watts of overhead compared to maximum draw they saw in their testing.

Processor: AMD Ryzen 9 5900X 12-Core Processor (24 CPUs), ~3.7GHz
Memory: 32768MB RAM
Card name: AMD Radeon RX 6900 XT
Power Supply: 1000 Watt SilverStone Platinum SFX-L

[Dan_Morgenstern]

Just ignore the user Larirawiel.

They are always stating this, in these Threads. It's also not only a Radon problem. Me, and many others, have Nvidia cards and it happens as well.

Every other game runs just fine, but FF somehow creates under certain circumstances the phenomenon that you describe.

I even gave my PC to a shop, so they could check all my hardware parts. Nothing is wrong with it.

Sadly I had to put FF XIV down, due to it happening in extreme fights, when specific effects were playing.

But yeah the user Larirawiel is also stating PSU, MB hardware issues. It doesn't matter what you describe. Read plenty of these Threads with them answering like that.

Thus far, there seems no plausible explanation for this, nor fix. At least none that worked for me.

[Larirawiel]

Hey, if it would be a general problem with the game then almost everyone would have those problems.

And the one and only piece of hardware i know which almost everone has and is able to shutdown a PC is the PSU.

So i would go after the PSU first. Another option is to check the cables from the PSU. Unplug all cables und plug them again. And pay attention that components, which need much energy like the graphic card have cables exclusively for them.

Here is a tool which can also test the PSU:
https://www.ocbase.com/



Cheers

[EdelgardXIV]

Thanks Dan, I have severely downgrade my pc for the time being and the issue has gone away for now. I replaced my 6900xt with an old gtx770 and so far no issues other than needing to play on bottom settings with the 770. My partner currently runs this game with a gtx1080 as well with no issues. I merely stated Radeon as the culprit here because my small sample pool shows nvidia not exhibiting this behavior.

Did you specifically notice any additional uptick in this issue with endwalker? My computer ran shadowbringers flawlessly until the new expansion then the hard crashing began.

[Kuroka]

See i got an 68xt and while not having your problem ive encountered a lot more DX errors lately since the 6.0 but even more since the 6.02 patch... Before endwalker i could easily run FFXIV and Satirfactory on 4k with basically max settings just fine all day, now its only a matter of time till a crash. Its either something with the radeon drivers or what they changed on ff...

[Dan_Morgenstern]

Yeah, it seems a weird issue, hard to track, for the devs. It seems to occur in specific occasions for many different specs.

For me it was in some extreme trials. And only at specific events/effects, when I also decided to have FireFox or Discord open. But it only occurred with Final Fantasy XIV. Still people told me, it's my hardware, even though I state specifically, that I tested everything already.

My hardware is absolutely fine and still this happens, with FF. The randomness makes it worse, for me, because I feel like letting people down, if I crash, in the midst of a tough fight.
The only things that semi-fixed it was to down-clock the gpu-clock via 3rd party software like afterburner.

My PSU is super health, and so is my GPU. But somehow something in FFXIV is making my PC crash, so I have to reboot the PC manually. Only happens with this game, sadly. One of my favourite of all time

[EdelgardXIV]

Reporting back on this I’ve still had no further issues with the 770. I fear the idea of even using the 6900xt right now because it’s only a matter of time until it crashes and lets my static down.

One thing for you two to try is to see if you can replicate outside of raid. Mine was reproduced pretty easily by doing the following: find a large estate you can enter in any ward. Repeatedly enter and leave the house. I could crash my system every 1/3 times doing this roughly. Same type of crash I would experience in raid.

I still believe something has changed with the release of endwalker that has broken the fundamental compatibility of game to driver communication causing these problems.

[Puss_Kat]

It's a hardware issue, but not necessarily the GPU, if you are pairing with a 3xxx or 5xxx series AMD cpu, or Intel 12th series, you could also have issues with the PCIE controller (Known/not fully rectified Ryzen issue), Memory stability is also a major factor with Ryzen and Intek Alderlake DDR5 support is spotty across all mainboard vendors where attempting to use the XMP profile.

That said, Complete power offs, are a result of PSU or Mainboard OCP behavior, the PSU you purchased has not reviewed very well and it has several regulation related concerns that could manifest in this way, as well as testimony of causing pc damage

I'm sorry but you have ruled out nothing at this point in time, the replacement psu you have bought is only graded one level above being known dangerous and has the very current spike problems that Larirawiel was referring to with the Igor link.
https://linustechtips.com/topic/1116...-list-rev-148/

An application cannot force a PC to power off in the absence of a power related problem.
(And before you cite New World, this was proven to be a flaw in the graphics card circuitry for all those that were rendered dead).