Unable to launch while dx11 enabled

[Elcan]

Greetings,

for a few days im having the issue of beeing unable to start the game in dx11 mode not even reaching the title screen. With the following error message showing:

An unexpected error has occured. Exiting FINAL FANTASY XIV. 2021-12-15_21:28
ffxiv_dx11.exe+14BC9A5
ffxiv_dx11.exe+1515478
ffxiv_dx11.exe+1ECA3A
ffxiv_dx11.exe+93F74
ffxiv_dx11.exe+17912D
ffxiv_dx11.exe+179363
ffxiv_dx11.exe+9230F
ffxiv_dx11.exe+561BS

Reinstalled and updated drivers and reinstalled the game entirely. Tried starting in both full / windowed mode. Tried different frame limits. But to no use.
At the moment im only able to enter with dx9 enabled.
Any advice would be highly appreciated.

System information:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\User\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-Bit-Version (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 5 2600 Six-Core Processor (12 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 2203
SYSTEM_LANGUAGE Deutsch (Gebietsschema: Deutsch)
SYSTEM_MEMORY 16319.309MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 32191.309MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 446.514GB SYSTEM_FREEDISC_SPACE 56.908GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 841.149GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1660
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1660
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5991.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8159.654 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (119Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_697983dd21312b3c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_697983dd21312b3c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_697983dd21312b3c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_697983dd21312b3c\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9729
SYSTEM_GRAPHICS_DRIVER_DATE 12/15/2021 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Englisch
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Lautsprecher (Logitech PRO X Wireless Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {3EEC3549-9F5D-42E6-A50B-A6B7BC173EC2}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 2021.11.3479.0
SYSTEM_SOUND_DRIVER_LANGUAGE Englisch
SYSTEM_SOUND_DRIVER_DATE 10/21/2021 01:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Maus
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Tastatur
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {56708D80-4463-11EB-8001444553540000}
SYSTEM_INPUT_NAME G815 RGB MECHANICAL GAMING KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {567177E0-4463-11EB-8002444553540000}
SYSTEM_INPUT_NAME G815 RGB MECHANICAL GAMING KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {56719EF0-4463-11EB-8003444553540000}
SYSTEM_INPUT_NAME G815 RGB MECHANICAL GAMING KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A20F1820-4BC9-11EB-8004444553540000}
SYSTEM_INPUT_NAME HID-konformes Benutzersteuergerät
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A20F6640-4BC9-11EB-8005444553540000}
SYSTEM_INPUT_NAME HID-konformes, vom Hersteller definiertes Gerät
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A20DB890-4BC9-11EB-8001444553540000}
SYSTEM_INPUT_NAME PRO X Wireless Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A20F8D50-4BC9-11EB-8006444553540000}
SYSTEM_INPUT_NAME HID-konformes, vom Hersteller definiertes Gerät
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A20E06B0-4BC9-11EB-8002444553540000}
SYSTEM_INPUT_NAME PRO X Wireless Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A20FB460-4BC9-11EB-8007444553540000}
SYSTEM_INPUT_NAME HID-konformes, vom Hersteller definiertes Gerät
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Neues Thema erstellen – Opera
GeForce Experience
Einstellungen
Einstellungen
Rechner
Rechner
NVIDIA GeForce Overlay
Microsoft Text Input Application
NVIDIA Systemsteuerung


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Advanced Combat Tracker (remove only)
AMD Chipset Software
Autodesk Desktop-App
Escape from Tarkov
OSDSidekick
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2-Laufzeit
Norton 360
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PunkBuster Services
Steam
The Elder Scrolls Online
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Epic Games Launcher
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Autodesk Revit Content Core-RVT 2021
OSDSidekick
ENE_EHD_M2_HAL
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
CORSAIR iCUE Software
Microsoft Visual FoxPro OLE DB Provider
Intel(R) C++ Redistributables on Intel(R) 64
Autodesk Revit Content Essential-DEU 2021
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Autodesk Material Library Low Resolution Image Library 2022
Autodesk Advanced Material Library Medium Resolution Image Library 2022
Epic Online Services
AMD_Chipset_Drivers
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Autodesk Material Library Base Resolution Image Library 2022
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RIB Lizenzmanagement
Microsoft Visual C++ 2005 Redistributable
GOG GALAXY
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Teams Machine-Wide Installer
Autodesk Advanced Material Library Base Resolution Image Library 2022
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.29.30038
AMD PCI Driver
Autodesk Material Library Medium Resolution Image Library 2022
Realtek Ethernet Controller Driver
Overwolf.Setup.VC100CRTx86.Dist
Autodesk Material Library 2021
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.29.30038
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610
AMD PSP Driver
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
ENE_EHD_SSS_HAL
Autodesk Revit German Base Families 2021
AMD Ryzen Balanced Driver
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610
Apple Software Update
Autodesk Material Library 2022
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AMD SBxxx SMBus Driver Alpha
Autodesk Advanced Material Library Low Resolution Image Library 2021
Adobe Refresh Manager
Adobe Acrobat Reader DC - Deutsch
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Battlestate Games Launcher 12.11.1.1827
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
Promontory_GPIO Driver
ENE RGB HAL
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Autodesk Advanced Material Library Base Resolution Image Library 2021
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Autodesk Revit Content Essential-ENU 2021
Microsoft System CLR Types for SQL Server 2012
ENE IO Driver
Genesys Logic Generic USB Class Filter Driver
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.29.30038
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.29.30038
RIB iTWO Setup
AMD GPIO2 Driver
Patriot Viper M2 SSD RGB
Autodesk Advanced Material Library Low Resolution Image Library 2022
Autodesk Material Library Base Resolution Image Library 2021
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
ENE_DRAM_RGB_AURA42
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Autodesk Revit 2021.1.5 Hotfix
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
RGB Fusion
7-Zip 20.02 alpha (x64)
Autodesk Revit 2021.1.5
Duet Display
GShade 3.4.1
Mozilla Firefox (x64 en-US)
Mozilla Maintenance Service
Microsoft 365 Apps for Enterprise - de-de
Personal Accelerator for Revit
Marbles on Stream
Die Chroniken von Myrtana: Archolos
VLC media player
WibuKey Setup (WibuKey Remove)
Autodesk Revit 2022
Autodesk German Content for Revit 2022
Duet Display
Patriot Viper M2 SSD RGB
Autodesk Revit 2021 Revit MEP Metric Content
Autodesk Genuine Service
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Generative Design For Revit
Autodesk German Content for Revit 2022
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40649
FormIt Converter for Revit 2022
RSA Interop
Autodesk Revit 2022 Revit MEP Imperial Content
ObjectStore.2013 (x64)
CodeMeter Runtime Kit v7.20
ENE_EHD_M2_HAL
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft SQL Server 2012 Native Client
OpenStudio CLI For Revit 2021
RSA COM
eTransmit for Autodesk Revit 2021
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Worksharing Monitor for Autodesk Revit 2021
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Logitech G HUB
Apple Mobile Device Support
Bonjour
REX Revit
Autodesk Revit Content Core 2021
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Autodesk Revit 2022 Revit MEP Metric Content
FormIt Converter For Revit 2021
Windows-PC-Integritätsprüfung
Personal Accelerator for Revit
Revit 2021
Revit 2022
RIB iTWO_64 2021 Basic (Workstation)
OpenStudio CLI For Revit 2022
Autodesk Revit 2021 Revit MEP Imperial Content
Batch Print for Autodesk Revit 2021
Batch Print for Autodesk Revit 2022
Autodesk Revit Content Essential-CHT 2021
Autodesk Revit Content Essential-CSY 2021
Autodesk Revit Content Essential-DEU 2021
Autodesk Revit Content Essential-ENU 2021
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Autodesk Revit Content Essential-RUS 2022
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RSA CommonData
Autodesk Steel Connections for Dynamo 2021
ENE RGB HAL
Generative Design For Revit
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Autodesk Revit German Base Families 2021
iTunes
Microsoft System CLR Types for SQL Server 2012 (x64)
REX Framework
Autodesk Revit Content Core 2022
Autodesk Cloud Models for Revit 2021
Autodesk Cloud Models for Revit 2022
Autodesk Revit 2021
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40649
Microsoft Visual C++ 2005 Redistributable (x64)
Results Explorer Manager
Immerse Gamepack FINAL FANTASY XIV Edition Version 1.0.3.19
NVIDIA Grafiktreiber 497.29
NVIDIA GeForce Experience 3.24.0.126
NVIDIA Optimus Update 39.2.2.0
NVIDIA PhysX-Systemsoftware 9.21.0713
NVIDIA Update 39.2.2.0
NVIDIA FrameView SDK 1.2.4999.30397803
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD-Audiotreiber 1.3.38.94
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.24.0.126
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.46.831.832
NVIDIA Virtual Audio 4.39.0.0
Autodesk Single Sign On Component
Microsoft SQL Server 2014 Express LocalDB
ENE_DRAM_RGB_AURA42
RSA RoReinf
Autodesk Revit Content Core-RVT 2021
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Autodesk Revit Unit Schemas 2021
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Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ENE_EHD_SSS_HAL
Autodesk Revit Product Feedback 2022
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.29.30038
Microsoft Update Health Tools
iCloud Outlook
Epic Games Launcher Prerequisites (x64)
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.29.30038


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000031E0
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003F00
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000D64
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA GeForce Experience.exe 00000CCC
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 0000034C
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 0000221C
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2103.8.0_x64__8wekyb3d8bbwe\Calculator.exe 0000059C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21111.123.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002C04
C:\Program Files\WindowsApps\NVIDIACorp.NVIDIAControlPanel_8.1.961.0_x64__56jybvy8sckqj\nvcplui.exe 000019C0
C:\Users\User\AppData\Local\Programs\Opera GX\82.0.4227.50\opera_crashreporter.exe 00003698
C:\Users\User\AppData\Local\Programs\Opera GX\opera.exe 00002E98
C:\Windows\Explorer.EXE 00002178
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000021C0
C:\Windows\System32\RtkAudUService64.exe 0000347C
C:\Windows\System32\RuntimeBroker.exe 00001664
C:\Windows\System32\oobe\UserOOBEBroker.exe 00002AD0
C:\Windows\System32\rundll32.exe 00001E1C
C:\Windows\System32\smartscreen.exe 00002230
C:\Windows\System32\svchost.exe 000020A0
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 0000297C
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000027EC
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00002C74
C:\Windows\system32\ApplicationFrameHost.exe 00001FC8
C:\Windows\system32\DllHost.exe 000010FC
C:\Windows\system32\SearchProtocolHost.exe 000004E8
C:\Windows\system32\SettingSyncHost.exe 00001294
C:\Windows\system32\conhost.exe 00003224
C:\Windows\system32\rundll32.exe 00003E4C
C:\Windows\system32\sihost.exe 00001CB8
C:\Windows\system32\svchost.exe 000023B0
C:\Windows\system32\taskhostw.exe 00001EA0
d:\RIB\OStore\bin\oscmgr6.exe 000014F4
d:\RIB\OStore\bin\osserver.exe 00001574

[Larirawiel]

Hey, you have three applications installed which definitivelly affect FF14:

ACT
GShade
Immerse Gamepack

I would uninstall them first.

The second thing is, i would uninstall all motherboard, mouse, keyboard etc. software. It is not needed and can also cause trouble.


Cheers

[Elcan]

Hey, thanks for taking your time to reply.

Ive deinstalled ACT, Gshade and Immerse together with mouse and keyboard software. Sadly still no use and I still get the same error message before reaching the title screen.
Im not really sure what you mean with motherboard software since I think Ive never contiously used anything like that.

Cheers

[DarkArvan]

Your Win10 version is old, please use windows update or the media creation tool an run setup.exe so update inplace.
what is "Object store" for? is it neccessary to run in background?
remove OSD Sidekick from Gigabyte, its an extremely terrible software (i have gigabyte monitor myself). it nearly installs 20 different RGb drivers for non existent devices on your system that interfere with anything.

[Larirawiel]

Hey, thanks for taking your time to reply.

Ive deinstalled ACT, Gshade and Immerse together with mouse and keyboard software. Sadly still no use and I still get the same error message before reaching the title screen.
Im not really sure what you mean with motherboard software since I think Ive never contiously used anything like that.

Cheers

Hey, you have software like "ENE IO Driver" or "ENE_DRAM_RGB_AURA42" or "RGB fusion" installed. This is the software i mean with "motherboard software". You have no benefits to have it installed. You only need GPU drivers, chipset drivers and maybe NIC drivers.

Cheers

[Elcan]

Hey, you have software like "ENE IO Driver" or "ENE_DRAM_RGB_AURA42" or "RGB fusion" installed. This is the software i mean with "motherboard software". You have no benefits to have it installed. You only need GPU drivers, chipset drivers and maybe NIC drivers.

Cheers

Hey, thank you very much for the heads-up i had no idea this stuff was installed. But beside of the RGB fusion (that is gone now) I´m not able to locate those programms since they are not listed in the installed programs directory. Neither i can find them on the device manager.
This far the error still occures.

[Elcan]

Your Win10 version is old, please use windows update or the media creation tool an run setup.exe so update inplace.
what is "Object store" for? is it neccessary to run in background?
remove OSD Sidekick from Gigabyte, its an extremely terrible software (i have gigabyte monitor myself). it nearly installs 20 different RGb drivers for non existent devices on your system that interfere with anything.

Hey thanks for replying.

I´ve just ran the win update and according to that im on the latest version?
Sidekick got kicked. How can i identify the drivers you mentioned since it sadly didnt resolve the issue.
Thanks for the headsup with sidekick, bloatware is yucky.

[Kiyan]

Hey thanks for replying.

I´ve just ran the win update and according to that im on the latest version?
Sidekick got kicked. How can i identify the drivers you mentioned since it sadly didnt resolve the issue.
Thanks for the headsup with sidekick, bloatware is yucky.

Hi! i have the exact same problem as you have, any luck resolving your issue?

[Elcan]

Hi! i have the exact same problem as you have, any luck resolving your issue?

Hey mate, sadly no. Is it possible for you to start ff with dx9?

[Kiyan]

yup, exact same issue with same error strings as well.

Gonna attempt to reinstall windows now
fingers crossed