I just started this 3 months ago or so. ALL of what you said is spot on. The absolutely horrible support (oh submit a form and answer 30 questions, after you already typed exact details on the issue and half the things they are asking for is totally not related to the issue), telling you "Oh you qulalify for the next class quest" then it taking 5 more damn levels or more of MSQ to actually DO the class quest, so you're already like 6 levels past when you wanted and needed it to help you progress.

FFXIV sorely needs some work to update the antiquated crap, the transmog system is awful, the auction house is awful. Of course with millions of players it takes a long time to make changes, but these are things that needed changing 5 years ago from what I see.

I will NOT continue playing this when my 6 month sub runs out. There's just too many things that really suck, the main thing being so tied to having to do a MSQ line then getting stuck with like 8 dungeons to do before you can move on. Dungeons are easy, it's just that there's no diverse um, FIGHTING stuff to do while you wait in queue because after a poing FATEs and LEVEs are worthless repetitive nonsense. 3D is NOT 3D, it's more like expanded 2D tiled nonsense, it is not a true open world game. I could go on, but why. It's a forum, you don't really think they pay much attention to our complaints here, do you? If they can't easily answer a simple support ticket and make you jump through 4 emails exchanges with 5 days in between answers, and NOT ONCE treat you like a real human, then what is the point here.