Possible explaination for the high latency (after doing a tracert)

[Darneltia]

Greetings fellow Eorzean,

We understand the frustration this issue may cause and hope that this information can be helpful. If you are experiencing disconnections or lag issues with Final Fantasy XIV, please visit the World status page on the Lodestone website to see the status of your World.

https://na.finalfantasyxiv.com/lodestone/worldstatus/

If there is an ongoing maintenance or issue, we kindly ask you to wait for further updates.

If there is no ongoing maintenance or issue, it is possible there is a transmission or connection error. Please try these steps to troubleshoot the issue:

■ Restart communication equipment
Power off your communication equipment for 30 minutes to an hour. Unnecessary data accumulated on the equipment will be initialized, possibly allowing for smoother transmission.

■ Update firmware of communication equipment
Update your firmware, the program running your communication equipment. If the firmware is outdated, your communication equipment may not function properly, so please update your firmware before trying the version update again.

*Consult with the help manual of your hardware when updating firmware. Also, even if your firmware is up to date, rewriting the update may improve the situation.

■ Check settings for security programs and firewalls
There is a possibility that security programs and firewalls are interfering with files related to the game. Please disable these programs before attempting to run FINAL FANTASY XIV.

■ Check security services of your Internet provider
Depending on your Internet provider or service plan, there may be security services included. Please confirm that these security services permit online gaming. If they do not, or if you are unsure, contact your ISP for further details.

■ Close any running applications
Because other applications may interfere with your game, close all other running apps before running the installation file. You can perform a clean boot to ensure no other background programs are interfering with the installation by doing the following:

- Open the Task Manager and select the 'Start Up' Tab. Disable everything here and restart the PC.

■ Remove routers
In order to further diagnose the issue, remove routers and hubs temporarily and connect directly to your modem.

*This may change your connection to a broadband connection. Please consult with your provider for connection settings.

■ Check router settings
Check the settings of security functions (such as SPI) for your router. Also, please forward the ports used for the game. The ports are listed below.

*For details, please consult with the manufacturer of your router.

▼TCP
54992～54994
55006～55007
55021～55040

Note that we can confirm that there are no current reported issues with the servers. If the issue is indeed involving the connection itself from your provider, we unfortunately cannot provide more than just general troubleshooting. We advise making a report with your ISP regarding the issue and requesting if they can provide a workaround or if they can possibly reroute your connection to another node to see if this will prevent the lag/dropoffs from occurring. We apologize once again for the inconvenience and hope this information is useful.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!

[Yuumei]

Greetings fellow Eorzean,

We understand the frustration this issue may cause and hope that this information can be helpful. If you are experiencing disconnections or lag issues with Final Fantasy XIV, please visit the World status page on the Lodestone website to see the status of your World.

https://na.finalfantasyxiv.com/lodestone/worldstatus/

If there is an ongoing maintenance or issue, we kindly ask you to wait for further updates.

If there is no ongoing maintenance or issue, it is possible there is a transmission or connection error. Please try these steps to troubleshoot the issue:

■ Restart communication equipment
Power off your communication equipment for 30 minutes to an hour. Unnecessary data accumulated on the equipment will be initialized, possibly allowing for smoother transmission.

■ Update firmware of communication equipment
Update your firmware, the program running your communication equipment. If the firmware is outdated, your communication equipment may not function properly, so please update your firmware before trying the version update again.

*Consult with the help manual of your hardware when updating firmware. Also, even if your firmware is up to date, rewriting the update may improve the situation.

■ Check settings for security programs and firewalls
There is a possibility that security programs and firewalls are interfering with files related to the game. Please disable these programs before attempting to run FINAL FANTASY XIV.

■ Check security services of your Internet provider
Depending on your Internet provider or service plan, there may be security services included. Please confirm that these security services permit online gaming. If they do not, or if you are unsure, contact your ISP for further details.

■ Close any running applications
Because other applications may interfere with your game, close all other running apps before running the installation file. You can perform a clean boot to ensure no other background programs are interfering with the installation by doing the following:

- Open the Task Manager and select the 'Start Up' Tab. Disable everything here and restart the PC.

■ Remove routers
In order to further diagnose the issue, remove routers and hubs temporarily and connect directly to your modem.

*This may change your connection to a broadband connection. Please consult with your provider for connection settings.

■ Check router settings
Check the settings of security functions (such as SPI) for your router. Also, please forward the ports used for the game. The ports are listed below.

*For details, please consult with the manufacturer of your router.

▼TCP
54992～54994
55006～55007
55021～55040

Note that we can confirm that there are no current reported issues with the servers. If the issue is indeed involving the connection itself from your provider, we unfortunately cannot provide more than just general troubleshooting. We advise making a report with your ISP regarding the issue and requesting if they can provide a workaround or if they can possibly reroute your connection to another node to see if this will prevent the lag/dropoffs from occurring. We apologize once again for the inconvenience and hope this information is useful.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!

TLDR: Our servers are fine - check with your ISP thank you.

SE, this better not be Error 2002 scandal round 2 :P

[Freki42]

TLDR: Our servers are fine - check with your ISP thank you.

SE, this better not be Error 2002 scandal round 2 :P

actually this means they have no control over anything outside of their sphere of influence, and if it's outside of the isp's sphere of infulence it's something neither can control. there are a great many more routers than your isp and SE. it's not a scandal if they can't find the issue on their end. heck even if they don't doesn't mean that there isn't a problem that is hidden.

[Brandter]

actually this means they have no control over anything outside of their sphere of influence, and if it's outside of the isp's sphere of infulence it's something neither can control. there are a great many more routers than your isp and SE. it's not a scandal if they can't find the issue on their end. heck even if they don't doesn't mean that there isn't a problem that is hidden.

Unless you have anything productive to write in the technical support forum, LEAVE! You are in every thread white knighting for SE, passing blame on the players! Get lost!