Greetings fellow Eorzean,

We apologize for the inconvenience with congestion/connection issues on Final Fantasy XIV. To better assist you, please respond with the following requested information:

Platform? (Steam/Windows/PS4/PS5/Mac etc.)
Wired or wireless connection? If wireless, have you tried using a wired one for testing?:
Internet Service Provider:
Region/Location: (your actual region not in game)
Separate Modem and Router or Hybrid?
Are you using a Firewall/Anti-virus solution? If so, which ones?
Does the issue only happen with specific characters or all characters or during a specific time frame?

We look forward to your reply back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.