Disconnecting during large scaled instances

[finallike1]

Hello Final Fantasy 14 community.

For some time now I'm experiencing an reoccurring issue with Disconnects from the Games Server during large scale instances. This is happening to me now for about 5 months and I never found an way of fixing it. This happens to me while I'm doing PvP , Save the Queen Content or during Eureka Content or in open Areas with a lot of players ( Hunt trains / FATE farming groups ). It is to note that it only happens when other players are using Abilitys in scenarios where I just walk around a city with a lot of players there is no issues with my connects ( unless they are crafting ).

Is there anyone with similar issues or maybe a way to fix it ?

[Kirika-]

Post your computer specs and a system report.

"Please go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.' Copy and paste the details shown when replying back to this post."

[finallike1]

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Chris\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-Bit-Version (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 5 5600G with Radeon Graphics (12 CPUs), ~3.9GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 1.81
SYSTEM_LANGUAGE Deutsch (Gebietsschema: Deutsch)
SYSTEM_MEMORY 14229.590MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 17813.590MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 446.530GB SYSTEM_FREEDISC_SPACE 208.708GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 447.114GB SYSTEM_FREEDISC_SPACE 333.649GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4018.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 7114.795 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_db8d3f1ff9f89487\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_db8d3f1ff9f89487\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_db8d3f1ff9f89487\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_db8d3f1ff9f89487\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7284
SYSTEM_GRAPHICS_DRIVER_DATE 12/6/2021 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Englisch
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS AMD Radeon(TM) Graphics
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x1638)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 9146 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0374383.inf_amd64_12cfd68385ecddd5\B374323\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0374383.inf_amd64_12cfd68385ecddd5\B374323\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0374383.inf_amd64_12cfd68385ecddd5\B374323\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0374383.inf_amd64_12cfd68385ecddd5\B374323\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.14011.3017
SYSTEM_GRAPHICS_DRIVER_DATE 12/1/2021 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Englisch

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND 27G2G5 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {BBEB631B-6C74-470C-BD5B-03017241886C}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.94
SYSTEM_SOUND_DRIVER_LANGUAGE Englisch
SYSTEM_SOUND_DRIVER_DATE 9/23/2021 01:00:00
SYSTEM_SOUND Lautsprecher (Razer Nari Essential)
SYSTEM_SOUND_DEVICE_ID {FBD16CA8-237C-44D2-B788-E6670B5D76C7}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.15063.0
SYSTEM_SOUND_DRIVER_LANGUAGE Englisch
SYSTEM_SOUND_DRIVER_DATE 9/18/2019 01:00:00
SYSTEM_SOUND Lautsprecher (THX Spatial - Synapse)
SYSTEM_SOUND_DEVICE_ID {5608B50E-8C24-4206-8A47-C87EAB4FD712}
SYSTEM_SOUND_DEVICE_NAME THXVAD.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.15063.0
SYSTEM_SOUND_DRIVER_LANGUAGE Englisch
SYSTEM_SOUND_DRIVER_DATE 9/18/2019 01:00:00
SYSTEM_SOUND Lautsprecher (Yeti X)
SYSTEM_SOUND_DEVICE_ID {A63C8957-47A3-46FA-A144-1BE8106BDAD1}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
SYSTEM_SOUND_DRIVER_LANGUAGE Englisch
SYSTEM_SOUND_DRIVER_DATE 8/26/2021 01:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Maus
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Tastatur
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F62FF4E0-220D-11EC-8001444553540000}
SYSTEM_INPUT_NAME Yeti X
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E697DA30-670D-11EC-8001444553540000}
SYSTEM_INPUT_NAME Razer Naga Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E69987E0-670D-11EC-8002444553540000}
SYSTEM_INPUT_NAME Razer Naga Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E69987E0-670D-11EC-8003444553540000}
SYSTEM_INPUT_NAME Razer Naga Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7DB507F0-125C-11EC-8002444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F62FF4E0-220D-11EC-8002444553540000}
SYSTEM_INPUT_NAME Yeti X
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {37889840-125D-11EC-8007444553540000}
SYSTEM_INPUT_NAME Razer Nari Essential
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E699AEF0-670D-11EC-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3788BF50-125D-11EC-8008444553540000}
SYSTEM_INPUT_NAME Razer Nari Essential
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F6301BF0-220D-11EC-8003444553540000}
SYSTEM_INPUT_NAME Yeti X
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7DB61960-125C-11EC-8003444553540000}
SYSTEM_INPUT_NAME Razer Cynosa Lite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7DB64070-125C-11EC-8004444553540000}
SYSTEM_INPUT_NAME Razer Cynosa Lite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7DB64070-125C-11EC-8005444553540000}
SYSTEM_INPUT_NAME Razer Cynosa Lite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4DF00D50-1264-11EC-8002444553540000}
SYSTEM_INPUT_NAME Razer Cynosa Lite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F6301BF0-220D-11EC-8004444553540000}
SYSTEM_INPUT_NAME Yeti X
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E699FD10-670D-11EC-8005444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
FINAL FANTASY XIV Support Centre – Opera
general - Discord
Steam
Microsoft Text Input Application
NVIDIA GeForce Overlay
Monitor


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Advanced SystemCare
Driver Booster 9
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2-Laufzeit
OBS Studio
OpenAL
Razer Synapse
Steam
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Epic Games Launcher
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.29.30040
Lightshot-5.5.0.7
Epic Online Services
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Launcher Prerequisites (x64)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.29.30040
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft XNA Framework Redistributable 4.0 Refresh
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.29.30040
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.29.30135
Streamlabs OBS 1.5.2
Genshin Impact
FINAL FANTASY IV
GUILTY GEAR -STRIVE-
FINAL FANTASY XIV Online
WinRAR 6.02 (64-Bit)
Update for Windows 10 for x64-based Systems (KB4480730)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Update Health Tools
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.29.30135
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.29.30135
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Windows-PC-Integritätsprüfung
Microsoft Silverlight
Update for Windows 10 for x64-based Systems (KB4023057)
Immerse Gamepack FINAL FANTASY XIV Edition version 1.0.3.20
NVIDIA Ansel
NVIDIA Systemsteuerung 472.84
NVIDIA GeForce Experience 3.23.0.74
NVIDIA Optimus Update 38.0.8.0
NVIDIA PhysX-Systemsoftware 9.19.0218
NVIDIA Update 38.0.8.0
NVIDIA FrameView SDK 1.1.4923.29968894
NVIDIA SHIELD Streaming
GPX Common OSS (POCO, OpenSSL) and libprotobuf binaries
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display MessageBus
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.23.0.74
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Epic Games Launcher Prerequisites (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 0000458C
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00003B60
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00001914
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00004D2C
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00004478
C:\Program Files (x86)\Skillbrains\lightshot\5.5.0.7\Lightshot.exe 00000FC0
C:\Program Files (x86)\Steam\GameOverlayUI.exe 0000307C
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000004A0
C:\Program Files (x86)\Steam\steam.exe 000024A4
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 0000480C
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00002418
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 000009F0
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002204
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2021.21090.10008.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000030EC
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21111.123.0_x64__8wekyb3d8bbwe\YourPhone.exe 00004CB8
C:\Users\Chris\AppData\Local\Discord\app-1.0.9003\Discord.exe 00004F10
C:\Users\Chris\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 00003810
C:\Users\Chris\AppData\Local\Programs\Opera GX\82.0.4227.50\opera_crashreporter.exe 00005224
C:\Users\Chris\AppData\Local\Programs\Opera GX\opera.exe 00004C44
C:\WINDOWS\Explorer.EXE 00002330
C:\WINDOWS\System32\rundll32.exe 00004D78
C:\WINDOWS\System32\svchost.exe 00004AB4
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00004728
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00000EB0
C:\WINDOWS\system32\DllHost.exe 000052E4
C:\WINDOWS\system32\SettingSyncHost.exe 00001E70
C:\WINDOWS\system32\conhost.exe 00002254
C:\WINDOWS\system32\sihost.exe 00005030
C:\WINDOWS\system32\svchost.exe 00003C70
C:\WINDOWS\system32\taskhostw.exe 00003AC0
C:\Windows\System32\CompPkgSrv.exe 00004100
C:\Windows\System32\RuntimeBroker.exe 00001CB4
C:\Windows\System32\SecurityHealthSystray.exe 00000C88
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00001AC8
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00004E68
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001234

[Kirika-]

Is your computer a laptop?
By what connection do you use to connect to the internet? Hard wired, Wi-Fi, and what type of internet connection/speed?
Also, when you run into the issues you have, are you also streaming/broadcasting?

[finallike1]

It's a Computer with relativ new Hardware 1050 GTX , intel I5 , SSD Harddrive
I'm using a Wifi connection around 105 MBs download and 50 MBs Upload
I'm not using any broadcasting software while playing only my Browser or Discord while having Steam open in the background but with all downloads disabled.
I'm always running into that issues in situations where a lot of players ( 40+ ) are using class abilitys ( Crafting , PVP , Hunttains etc) even with animations turned off

[Kirika-]

If you can, try connecting the computer directly to your modem/router via ethernet cable (Cat-5e cable is best).
My gut feeling is you are running into an issue where "a lot" data is going back and forth from the game server to your PC, and some bottle-neck is causing that to saturate your connection till it times out. A direct connection will ID it as or rule it out as an issue with the WiFi.

Also, the reason I asked if the PC was a laptop was due to you having a Ryzen 5 5600G CPU (which has built in graphics processor cores) and a nVivia GTX 1050ti GPU..... that happens to be a popular laptop combo, but not as common in the desktop line.

[Darneltia]

Greetings fellow Eorzean,

We apologize for the inconvenience with congestion/connection issues on Final Fantasy XIV. To better assist you, please respond with the following requested information:

Platform? (Steam/Windows/PS4/PS5/Mac etc.)
Wired or wireless connection? If wireless, have you tried using a wired one for testing?:
Internet Service Provider:
Region/Location: (your actual region not in game)
Separate Modem and Router or Hybrid?
Are you using a Firewall/Anti-virus solution? If so, which ones?
Does the issue only happen with specific characters or all characters or during a specific time frame?

We look forward to your reply back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.