Can't loging on PS5 for two days PC is fine

[Darneltia]

Greetings fellow Eorzean,

We apologize for the inconvenience you are experiencing with Final Fantasy XIV on Playstation 5. To better assist you, please respond with the following information:

Wireless or wired connection?
Internet Service Provider:
Does the issue happen on multiple Playstation 5s or just the specific one?
Region/Location: (your actual region not in game)

We look forward to your reply back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Ayako_Norsoni]

Wireless or wired connection? Both
Internet Service Provider: GCI
Does the issue happen on multiple Playstation 5s or just the specific one? On two Playstation 5
Region/Location: Anchorage, Alaska

[BeartzKlauser]

I am having the same issue. I tried all the work arounds on my PS5, with no joy. Very randomly I will get in. Spoke with Square Enix, my traffic was getting blocked by the GCI Seattle hub. Being that I'm in Alaska, and everyone here with the same issue is in Alaska, I assume it's safe to say it is something GCI did recently because pretty much everyone in Alaska is forced to use GCI as their service provider. When I hotspot my PS5 to my phone (AT&T) the issue is resolved but that was just a troubleshooting step. And of course, after a 45 minute chat session with GCI, I received no resolution which is normal for GCI (Alaskan's, you can attest to this, I am sure). I know this isn't a resolution, but it is definitely something GCI is doing or has done on their network. Now if only we could get Square Enix to talk to GCI, that would be a win. As a side note, a workaround is to hotspot to your phone if you can first, and once logged in, switch networks back to your regular wired or wifi network until GCI gets their crap figured out. I can verify this works

[Ayako_Norsoni]

I am having the same issue. I tried all the work arounds on my PS5, with no joy. Very randomly I will get in. Spoke with Square Enix, my traffic was getting blocked by the GCI Seattle hub. Being that I'm in Alaska, and everyone here with the same issue is in Alaska, I assume it's safe to say it is something GCI did recently because pretty much everyone in Alaska is forced to use GCI as their service provider. When I hotspot my PS5 to my phone (AT&T) the issue is resolved but that was just a troubleshooting step. And of course, after a 45 minute chat session with GCI, I received no resolution which is normal for GCI (Alaskan's, you can attest to this, I am sure). I know this isn't a resolution, but it is definitely something GCI is doing or has done on their network. Now if only we could get Square Enix to talk to GCI, that would be a win. As a side note, a workaround is to hotspot to your phone if you can first, and once logged in, switch networks back to your regular wired or wifi network until GCI gets their crap figured out. I can verify this works

Weird that PC and console seemingly use different routing for logging in since our PC can log in just fine. When my wife comes back from work I'll try tethering her cellphone she's with AT&T, I tried with mine but I'm with GCI so the issue still persist.

[Ayako_Norsoni]

I can confirm using my wife cellphone data on AT&T worked. As soon as I reached Endwalker mainscreen before selecting Start I switched back to our home Wi-Fi and could proceed to log-in. I contacted GCI but not luck with the rep I got... is there anything Square can do to help ?