An unexpected error has occurred. Exiting FINAL FANTASY XIV.

[DaFIameMeister]

Just like it says in the title, it seems that I'm having a weirdly specific issue.

After 6.01 dropped, whenever I go to launch FFXIV, I get a popup while the game runs perfectly fine in the background, albeit with no sound, telling me the following:

An unexpected error has occurred. Exiting FINAL FANTASY XIV. 2021-12-24_06:50

ffxiv_dx11.exe+140F5C7
ffxiv_dx11.exe+14D1168
ffxiv_dx11.exe+14D015C
ffxiv_dx11.exe+14B7F41
ffxiv_dx11.exe+1455C99
KERNEL32.DLL+10734
ntdll.dll+52651

Normally, since this error appeared for me for a time during Shadowbringers (though it was somewhere around 5.3, I think), I'm not particularly for the idea of just waiting for it to go away. I'd kinda like to play the game, understandably.

So far, I've tried the following: Using the repair option in the launcher on about five different occasions for the updates to be redownloaded (the game only worked for one open before going back to the error), reinstalling the entire game several times (also only worked once before going back to the error), changing to DirectX9 (where I crashed in the current endgame hub area, no spoilers), and uninstalling and reinstalling my drivers (which did nothing at all). Is there anything left that I can try? This problem keeps happening, and I just want to play the game. Hopefully someone can help, thank you for reading even if you can't!

[Bardulin]

I've also been having this error starting just yesterday morning (Jan 9, 2022). I'm getting the same error codes with the exception of the "Exiting Final Fantasy XIV" portion which has the suffix "2021-12-23_15:20"

I've also tried the same fixes (repair, uninstall-install [also only working for one open], swapping DX versions, etc) with the same results.

[Gnc1234]

exact same thing for me and started yesterday as well no one i play with experienced

[Darneltia]

Greetings fellow Eorzean,

We would like to further assist with this issue. Please provide a system report from the game by going to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.' Copy and paste the details of the selection to this post when replying back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[LumiAura]

I am having the same exact issue. I've tried all of the suggested troubleshooting actions. I've uninstalled/reinstalled FFXIV, cleared the registry with CCleaner, moved around my USB connections, limited FPS to 60, lowered my graphic settings, used the repair option on the launcher, changed my in game audio settings, uninstalled/reinstalled drivers, updated drivers, updated windows, deleted all my character files, set game to bordered window/borderless window, changed compatibility, ticked Disable Fullscreen Optimizations, ran in DX9 (Game crashed as soon as I was in a highly populated area), disabled firewall, disabled all processes from starting upon rebooting pc, I even tried running as administrator. Nothing is working. FFXIV is the only game I have issues with. Every other game runs like a dream.

I DID NOT START HAVING PROBLEMS UNTIL 6.01.

I will say, however, my FFXIV behaves the same way, with the same exact error code as OP posted. When I launch it, I get the error just as the Rated T for Teen screen is fading out. If I were to move the error out the way and put it elsewhere, I can play the game, but minus the sound. If I were to change the sound settings through my PC during gameplay, it'll immediately lock up and I'm forced to use task manager to close it. I'll post my System Information as well, if it'll help find the cause to this issue, and hope it sheds light on how we can get it fixed. FFXIV is a great game, and the sound is part of the experience, I would love to hear it again.




-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\MissC\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz (16 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS F9
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16315.293MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 23995.293MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1907.614GB SYSTEM_FREEDISC_SPACE 1241.528GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3060 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3060 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8050.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8157.646 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9729
SYSTEM_GRAPHICS_DRIVER_DATE 12/14/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3060 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3060 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8050.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8157.646 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1366 x 768 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9729
SYSTEM_GRAPHICS_DRIVER_DATE 12/14/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND HP 2159 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {0FA7EC2B-D66A-4E8E-BCCD-CBC42F7FD23E}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.94
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/22/2021 19:00:00
SYSTEM_SOUND Speakers (HyperX Cloud Flight Wireless)
SYSTEM_SOUND_DEVICE_ID {0A49C112-5C97-4440-BB6E-DCE9C5B6EB31}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/25/2021 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EAC477F0-A4F1-11EB-8003444553540000}
SYSTEM_INPUT_NAME Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EAC477F0-A4F1-11EB-8004444553540000}
SYSTEM_INPUT_NAME Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D3C63740-6720-11EC-8003444553540000}
SYSTEM_INPUT_NAME HyperX Cloud Flight Wireless
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EAC477F0-A4F1-11EB-8005444553540000}
SYSTEM_INPUT_NAME Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D3C65E50-6720-11EC-8004444553540000}
SYSTEM_INPUT_NAME HyperX Cloud Flight Wireless
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EAC477F0-A4F1-11EB-8006444553540000}
SYSTEM_INPUT_NAME Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D3C65E50-6720-11EC-8005444553540000}
SYSTEM_INPUT_NAME HyperX Cloud Flight Wireless
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EAC4C610-A4F1-11EB-8007444553540000}
SYSTEM_INPUT_NAME Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EAC4C610-A4F1-11EB-8008444553540000}
SYSTEM_INPUT_NAME Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {83A90620-189C-11EC-8001444553540000}
SYSTEM_INPUT_NAME Mechanical Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {83A92D30-189C-11EC-8002444553540000}
SYSTEM_INPUT_NAME Mechanical Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
An unexpected error has occurred. Exiting FINAL FANTASY XIV. - Google Chrome
Steam
Microsoft Text Input Application
Settings
Settings


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Diablo
Battle.net
Diablo III
Google Chrome
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
OBS Studio
Origin
Overwolf
Rockstar Games Launcher
Rockstar Games Social Club
StarCraft
Steam
StreamElements OBS.Live
Intel(R) Wireless Bluetooth(R)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
Plarium Play
Epic Online Services
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Launcher Prerequisites (x64)
The Sims™ 4
The Sims™ 4 Paranormal Stuff Pack
The Sims™ 4 Snowy Escape
Plarium Play
GOG GALAXY
ENE_AIC_Marvell_HAL
ENE_DRAM_RGB_AIO
Minecraft Launcher
ENE_EHD_SSS_HAL
Epic Games Launcher
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
ENE IO Driver
Microsoft XNA Framework Redistributable 4.0 Refresh
ENE_EHD_M2_HAL
Intel® Software Installer
Patriot Viper M2 SSD RGB
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
CCleaner
Microsoft 365 Apps for enterprise - en-us
Red Dead Redemption 2
Grand Theft Auto III
PowerWash Simulator
Grow: Song of the Evertree
Goose Goose Duck
Crab Game
7 Days to Die
SEGA Mega Drive & Genesis Classics
Dead by Daylight
FINAL FANTASY XIV Online
Stardew Valley
VRChat
Kingdoms and Castles
Jurassic World Evolution
Planet Zoo
Phasmophobia
Team Sonic Racing™
Hellcoming
Microsoft Visio - en-us
ENE_AIC_Marvell_HAL
Patriot Viper M2 SSD RGB
ENE_DRAM_RGB_AIO
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
ENE_EHD_M2_HAL
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Documentation Manager
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Graphics Driver 497.29
NVIDIA GeForce Experience 3.24.0.126
NVIDIA Optimus Update 39.2.2.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 39.2.2.0
NVIDIA FrameView SDK 1.2.4999.30397803
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD Audio Driver 1.3.38.94
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.24.0.126
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.39.0.0
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ENE_EHD_SSS_HAL
Microsoft Update Health Tools
Epic Games Launcher Prerequisites (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000031C0
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000039A0
C:\Program Files (x86)\Steam\steam.exe 00002F90
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 0000036C
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00001348
C:\Program Files\Google\Chrome\Application\chrome.exe 00001328
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00003B24
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2021.21090.10008.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00002B7C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21113.36.0_x64__8wekyb3d8bbwe\YourPhone.exe 00000AAC
C:\Users\MissC\AppData\Local\Discord\app-1.0.9003\Discord.exe 00002884
C:\Windows\Explorer.EXE 00001F9C
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00000078
C:\Windows\System32\RuntimeBroker.exe 00002388
C:\Windows\System32\SecurityHealthSystray.exe 00003E24
C:\Windows\System32\oobe\UserOOBEBroker.exe 000009D0
C:\Windows\System32\svchost.exe 00003948
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00001FF4
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 000028F0
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00000E94
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00003970
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000037E4
C:\Windows\system32\ApplicationFrameHost.exe 00003DCC
C:\Windows\system32\DllHost.exe 00002110
C:\Windows\system32\SettingSyncHost.exe 00001FD8
C:\Windows\system32\backgroundTaskHost.exe 00002A00
C:\Windows\system32\conhost.exe 0000188C
C:\Windows\system32\sihost.exe 000039B4
C:\Windows\system32\svchost.exe 00001EB0
C:\Windows\system32\taskhostw.exe 00002834

[Jamkuma]

I have the same issue

[Raist4]

Same issue here. I have reinstalled the game, repair, update graphics & sound drivers, Win10 is uptodate, closed all programs, and this appears from time to time. But onlyh when exiting the game. Come very often after long game session or after doing hunt trains where there was a LOT of people and teleport many times (not sure it is linked).

[Puss_Kat]

The new sound engine has issues with various USB Audio devices, check the windows mixer settings to make sure the audio device is actually selected, and try with onboard

Seek an updated driver from the usb device vendor.

[LumiAura]

For some reason, I've been blessed this evening. I launched FFXIV and was expecting to hear the error message, instead, my ears were graced with the opening theme to Endwalker! I didn't do anything to the system, however, I hope this isn't a one time thing! Will update the next time I launch FFXIV, for now I'm going to take full advantage of the sound!

[LumiAura]

Update, sadly, after rebooting my PC, I'm getting the errors again.

Edit: After realizing my PC has a windows update, I went ahead and updated, it let me in again without errors! Here's to hoping this fixed the issue!