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  1. 12-28-2021 12:34 AM #1
    Vespar
    Player
    Vespar's Avatar
    Join Date
    Mar 2011
    Posts
    2,827
    Character
    Leyna Crosse
    World
    Goblin
    Main Class
    Summoner Lv 100

    Broken ARR Intro movies?

    Attempting to launch the Opening Intro or the A Real Reborn Title movie from the Movies & Title screen results in an immediate hang up of FFXIV. Sometimes it will play after 20-60secs, but most of the time it doesnt and I have to forcibly close FFXIV.

    The Heavensward thru Endwalker Intro movies are unaffected.

    Frequency: Always

    I have tried reinstalling FFXIV but that did not help.
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  2. 12-28-2021 11:38 AM #2
    Darneltia
    Moderator Darneltia's Avatar
    Join Date
    Aug 2021
    Posts
    402
    Greetings fellow Eorzean,

    We would like to further assist with this issue. Could you provide a system report from the game? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
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