Greetings fellow Eorzean,

We apologize for the inconvenience with controller issues and associated lag/connection problems on Final Fantasy XIV. To better assist you, please respond with the following requested information:

Wired or wireless connection:
Internet Service Provider:
Region/Location: (your actual region not in game)
Are you using a Firewall/Anti-virus solution? If so, which ones?
Does the issue only happen with specific characters or all characters?
Does an error message/code pop up when this issue happens?
Does the issue happen in a specific area, time frame or on a certain character? Is there some noticeable pattern? Please clarify.
Controller Make/Model:
Is the controller wired or wireless?:
Have you tried using a different controller for testing?
Do you have any other background programs or USB devices plugged in that may interfere such as Discord or another controller, etc?

We look forward to your reply back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.