It seems perhaps a bit excessive to ask Square-Enix to set up international fiber links a'la the affected submarine cabling. The game may be profitable, but that's a thing that would dwarf their entire operating budget for the game.
To use the earlier gym analogy, this is like saying "Well, since the road I need to take to the gym has potholes, and because everyone's avoiding the potholes the alternate route is congested; has the gym considered making a new road?" It's both outside of their particular area of business, and probably well beyond their budget to do even if they wanted to.
(FWIW, "the alternate route is congested" is in fact precisely the problem here; with that cable in a faulty state, internet traffic is being routed around the damage... which means you still have access to places on the other side of that cable, but the metaphorical alternate roads have a traffic jam during 'rush hour' as a result. Which causes packet loss or delays, which can be fine for some things but is not so great for online gaming, which will see it as a connection drop.)
In general, MMO architecture has one 'logical' server consisting of many, many actual individual physical servers... and those servers must be in the same physical datacenter, or else you get really awful performance. If the inventory server that handles all your inventory was on the east coast, and the instance server handling, say, Mor Dhona was on the west coast, even with really fast links it could become painful just to open your inventory.
And that's without getting into what would happen if something happened to infrastructure outside of their control -- like a cabling fault that cut the two halves of the datacenter off from each other.
They'd have to split the datacenters into smaller ones -- like, take half of the servers from Primal and put them into two separate datacenters -- in order to make putting the different servers in different physical locations feasible. But that would likely have an impact on Duty Finder and Party Finder, inasmuch as you'd have a smaller pool of cross-server players to draw from.
Which sucks, but does mean there are honest-to-god real technological limitations as to why the datacenters need to be physically in a given location, rather than taking a given datacenter and peanut-buttering it across the world.
I mean, they're planning an entire new datacenter for OCE/SEA; I'd say they're aware of the problem and the need for a new datacenter in that region. But the pandemic has caused Issues when it comes to getting the final hardware they need, and also sending technicians out there to actually set things up.
It sucks for folks in your situation, no question, especially since they said they were doing this datacenter and now it's been delayed. And "use a VPN" feels reductive inasmuch as adding another requirement to play a game you've already paid for feels unfortunate, even if it's beyond Square-Enix's control, akin to "well, I guess I have to take another road to get to the gym".
THAT SAID, in the interests of constructive advice... for what it's worth, as gaming VPNs go, Mudfish is what I would call "ridiculously affordable". As in, "I paid US$10 for 80GB of traffic three years ago, have repeatedly used it to get around internet outages, and I still haven't run out of my allotted time and needed to pay to refill." It's also known to work well with FFXIV specifically.
And while it sucks to maybe need to use a VPN, the cable outage is a massive problem for far more companies than merely Square-Enix, so I would be shocked if it wasn't fixed in the first half of January. (Which, according to various internet infrastructure news sites, appears to indeed be the timeline they're operating on, so presumably the submarine cable will be replaced within the next 2 weeks or so.)
So as much as the situation sucks for anyone in your position, a VPN is not the end of the world. (I hope.)
I'm not the one throwing a tantrum on the forums and making demands like a spoiled child.
I understand you're frustrated because you cannot play the game. That really sucks!
I hope that the carrier responsible for the transport between you and the servers fixes their problem soon. Submarine cable damage is no small thing though and usually requires expensive and lengthy repairs. This is why everyone is suggesting mitigating solutions that you can easily apply in the mean time to solve your problems.
But if you just want to vent, I guess go for it.
WHERE IS THIS KETTLE EVERYONE KEEPS INTRODUCING ME TO?
Not gonna lie, I looked away for quite a bit and came back to all this, it's quite entertaining.I'm not the one throwing a tantrum on the forums and making demands like a spoiled child.
I understand you're frustrated because you cannot play the game. That really sucks!
I hope that the carrier responsible for the transport between you and the servers fixes their problem soon. Submarine cable damage is no small thing though and usually requires expensive and lengthy repairs. This is why everyone is suggesting mitigating solutions that you can easily apply in the mean time to solve your problems.
But if you just want to vent, I guess go for it.
And this, Ladies and Gentlemen, is a prime example of why you don't argue with trolls: They will drag you down under their bridge and then beat you with experience.
Perhaps you should educate yourself on how the internet works and take this up with your ISP.Not sure why a VPN should be required to properly play a game that was already released globally.
Had no issues with this game or any other MMOs previously and suddenly, I need to pay extra for a VPN to play a game?
How about SE deduct the cost of the VPN from my monthly subscription if said VPN is deemed required to play FFXIV?
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