Crash lors du lancement de la quête un accueil glacial

[edvnr]

Date et heure : depuis le 22/12/21
Fréquence : à chaque fois
Monde : Louisoix
Nom du personnage : Yamete Kudasai
Nom du PNJ : Pilote des Forges
Classe/niveau : Mage blanc niveau 84
Équipe ou seul : seul
Race : Miqo'te
Région et coordonnées : Europe. Les lacs, Gyr Abania, X: 36.3 Y:32.2
Langue du jeu : Français

Étapes :
1. Discussion avec le PNJ qui donne la quête.
2. Bataille de quête à lancer en cliquant sur le bouton
3. Plantage du jeu systématique à chaque lancement de la bataille de quête

■ Configuration PC
GPU : GTX1080 directX 12
CPU Intel I5-8600K 3.6GHZ
RAM 16Go DDR4
Windows 10

Si quelqu'un à une idée pour règler le soucis je suis preneur j'ai déjà essayé de mettre le jeu en directX9, de diminuer les graphismes au max, mettre le lancement du jeu en administrateur, lancer le jeu en compatibilité windows 7. J'ai désactivé tous les overlays
et mes pilotes sont à jours. Je suis un peu à court d'idées.

Merci pour l'aide.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Raph\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Famille 64 bits (6.2, build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i5-8600K CPU @ 3.60GHz (6 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 6 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 0430
SYSTEM_LANGUAGE français (Paramètres régionaux*: français)
SYSTEM_MEMORY 16317.340MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18749.340MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.270GB SYSTEM_FREEDISC_SPACE 30.950GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.016GB SYSTEM_FREEDISC_SPACE 412.939GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.000GB SYSTEM_FREEDISC_SPACE 645.423GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8079.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8158.670 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9729
SYSTEM_GRAPHICS_DRIVER_DATE 12/15/2021 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Anglais
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8079.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8158.670 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9729
SYSTEM_GRAPHICS_DRIVER_DATE 12/15/2021 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Anglais
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {1B72E40E-E1F0-4CE0-A23E-ADB4CC2DC9BC}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
SYSTEM_SOUND_DRIVER_DATE 5/9/2020 01:00:00
SYSTEM_SOUND Haut-parleurs (G432 Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {8EB5A1D3-653D-42F0-BBB9-05057C088D3C}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
SYSTEM_SOUND_DRIVER_DATE 8/26/2021 01:00:00
SYSTEM_SOUND Ligne (Voicemod Virtual Audio Device (WDM))
SYSTEM_SOUND_DEVICE_ID {ADDD8C48-CA2E-4DFE-B767-8A3A6519AD2A}
SYSTEM_SOUND_DEVICE_NAME vmdrv.sys
SYSTEM_SOUND_DRIVER_VERSION 2020.9.25.0
SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
SYSTEM_SOUND_DRIVER_DATE 9/25/2020 01:00:00
SYSTEM_SOUND MD20434 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {1A22A49E-4EF9-4F93-9A9F-E7D13B4F7372}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.94
SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
SYSTEM_SOUND_DRIVER_DATE 9/23/2021 01:00:00
SYSTEM_SOUND MD20435 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {821A3FCC-2F1D-451F-90ED-8C2E86D26782}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.94
SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
SYSTEM_SOUND_DRIVER_DATE 9/23/2021 01:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Souris
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Clavier
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4B2B14F0-8CA1-11EB-8004444553540000}
SYSTEM_INPUT_NAME G432 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4B2B14F0-8CA1-11EB-8005444553540000}
SYSTEM_INPUT_NAME G432 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4B2B14F0-8CA1-11EB-8006444553540000}
SYSTEM_INPUT_NAME G432 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4B2B14F0-8CA1-11EB-8007444553540000}
SYSTEM_INPUT_NAME G432 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1C445700-9228-11EB-8001444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1C456870-9228-11EB-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1C45B690-9228-11EB-8003444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Crash lors du lancement de la quête un accueil glacial - Mozilla Firefox
FFXIVLauncher
Steam
MrXedac - Discord
Paramètres
Paramètres
Microsoft Text Input Application
Calculatrice
Calculatrice
Web Companion
Courrier
Boîte de réception - Hotmail ‎- Courrier
Panneau de configuration NVIDIA


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Visual Studio Community*2019
Battle.net
Call of Duty Modern Warfare
Fallout 76
FormatFactory 5.8.0.0
Google*Chrome
Hearthstone
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Overwatch
Rockstar Games Launcher
Rockstar Games Social Club
StarCraft II
Steam
Sid Meier's Civilization V
Unity
Ubisoft Connect
Warcraft III
World of Warcraft
vs_communitymsi
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29913
STAR WARS™: Squadrons
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Epic Games Launcher
Tools for .Net 3.5
vs_minshellmsires
vs_minshellinteropmsi
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
SimCity 4
Launcher Prerequisites (x64)
Mass Effect™
Les Sims™ 4
Spore™
Connective Signing Plugins
Microsoft .NET Framework 4.7.1 Targeting Pack
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29913
vs_minshellmsi
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29913
vs_vswebprotocolselectormsi
vs_filehandler_amd64
Microsoft Visual C++ 2005 Redistributable
EA app
Microsoft .NET Framework 3.5 Targeting Pack (fra)
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29913
vs_vswebprotocolselectormsires
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
vs_communitymsires
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610
FIFA 21
Adobe Refresh Manager
vs_devenvmsi
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
vs_FileTracker_Singleton
Logiciel pour périphérique à chipset Intel®
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual Studio 2019 Tools for Unity
Tools for .Net 3.5 - FRA Lang Pack
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual Studio Setup Configuration
STAR WARS Jedi - Fallen Order™
vs_filehandler_x86
Medal of Honor Allied Assault Warchest
Microsoft Visual Studio Setup WMI Provider
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Pack de ciblage redirigé de la documentation Microsoft .NET Framework 4.7.1 (Français)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Web Companion
SimCity™
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Avast Antivirus Gratuit
CrystalDiskInfo 8.13.3
Mozilla Firefox (x64 fr)
Mozilla Maintenance Service
Microsoft Office Professional Plus 2019 - en-us
Riot Vanguard
Project Zomboid
Nebuchadnezzar
Need for Speed: Undercover
Banished
Cities: Skylines
Tom Clancy's Rainbow Six Siege
FINAL FANTASY XIV Online
MMORPG Tycoon 2
Caesar 4
Zeus + Poseidon
Planet Zoo
Phasmophobia
Age of Empires II: Definitive Edition
Valheim
Among Us
DwarfHeim
VLC media player
Contrôle d’intégrité du PC Windows
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Vegas Pro 13.0 (64-bit)
MSVCRT Redists
Microsoft Update Health Tools
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
RomStation
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29913
Microsoft Visual Studio Installer
Voicemod
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Paradox Launcher v2
Adobe Acrobat DC (64-bit)
NVIDIA Pilote graphique 497.29
NVIDIA GeForce Experience 3.24.0.126
NVIDIA Optimus Update 39.2.2.0
NVIDIA Logiciel système PhysX 9.21.0713
Mises à jour NVIDIA 39.2.2.0
NVIDIA FrameView SDK 1.2.4999.30397803
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA Pilote audio HD : 1.3.38.94
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.24.0.126
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.39.0.0
EA app
Intel(R) Chipset Device Software
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
MSVCRT Redists
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29913
Epic Games Launcher Prerequisites (x64)
Unity Hub 2.4.3


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Lavasoft\Web Companion\Application\WebCompanion.exe 000043F8
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000027D4
C:\Program Files\Avast Software\Avast\AvastUI.exe 00004D34
C:\Program Files\Avast Software\Avast\aswEngSrv.exe 00001AFC
C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe 00004694
C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\QtWebEngineProcess.exe 00003A28
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 00003798
C:\Program Files\Mozilla Firefox\firefox.exe 00001A00
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002120
C:\Program Files\Riot Vanguard\vgtray.exe 0000307C
C:\Program Files\WindowsApps\Microsoft.GamingApp_2112.1001.10.0_x64__8wekyb3d8bbwe\XboxAppServices.exe 00003648
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2103.8.0_x64__8wekyb3d8bbwe\Calculator.exe 00002068
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21111.123.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002FC4
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.21111.10511.0_x64__8wekyb3d8bbwe\Video.UI.exe 00004920
C:\Program Files\WindowsApps\NVIDIACorp.NVIDIAControlPanel_8.1.961.0_x64__56jybvy8sckqj\nvcplui.exe 00003BD0
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.20544.0_x64__8wekyb3d8bbwe\HxOutlook.exe 00004FFC
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.20544.0_x64__8wekyb3d8bbwe\HxTsr.exe 00000A38
C:\Users\Raph\AppData\Local\Discord\app-1.0.9003\Discord.exe 0000408C
C:\Users\Raph\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000022A0
C:\Users\Raph\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 000022E0
C:\Windows\Explorer.EXE 00002688
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000006D8
C:\Windows\System32\CompPkgSrv.exe 00001A90
C:\Windows\System32\RuntimeBroker.exe 00004D40
C:\Windows\System32\SecurityHealthSystray.exe 00002028
C:\Windows\System32\oobe\UserOOBEBroker.exe 00004634
C:\Windows\System32\svchost.exe 000008CC
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00002C08
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002A90
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00001AB4
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00004008
C:\Windows\system32\ApplicationFrameHost.exe 000005F8
C:\Windows\system32\DllHost.exe 000026DC
C:\Windows\system32\MusNotifyIcon.exe 00003C68
C:\Windows\system32\SearchFilterHost.exe 00004C58
C:\Windows\system32\SettingSyncHost.exe 00002E5C
C:\Windows\system32\conhost.exe 00002718
C:\Windows\system32\ctfmon.exe 000024C8
C:\Windows\system32\sihost.exe 00002140
C:\Windows\system32\svchost.exe 00004F78
C:\Windows\system32\taskhostw.exe 000010EC
F:\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000045EC
F:\Steam\steam.exe 00003428
F:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 000011D8
F:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00004724

[Shekyl]

Ptet un fichier corrompu , réinstallation donc ^^,

[edvnr]

Désolé je pensais l'avoir noté mais j'ai déjà réinstallé le jeu deux fois.

[Ashanailha]

Bonjour edvnr !

Je vous remercie pour votre rapport de problème.

Malheureusement, il semblerait en effet que ce soit un problème venant de votre installation ou plateforme de jeu.

Afin de trouver des solutions possibles à votre problème, je vous invite à contacter l'équipe du Centre d'assistance directement via la section « Nous contacter » qui saura vous guider pas à pas.

Site du Centre d'assistance SQUARE ENIX :
https://support.eu.square-enix.com/fr > ''FINAL FANTASY XIV'' > ''Nous contacter'' (bas de page)

Veuillez cependant ne pas sélectionner la sous-catégorie ‘Les services des maîtres de jeu’, car cela vous renverrait vers notre service.

Je suis sincèrement désolé de ne pas pouvoir vous aider dans l'immédiat, et espère que notre équipe du Centre d'assistance pourra trouver une solution !

Passez une excellente journée en Eorzéa

- GM Ashanailha