Seems like no one cares about the lag

[SombreDonkey]

Been having lag spikes since about one week ago and it hasn't been resolved. I have no latency issues other than with FFXIV. It gets so bad I get disconnected with a 90006 error code at times. Other players would freeze for 1 to 2 seconds on screen every 5 seconds or so. When I encounter this issue, the game is basically unplayable.

Platform? Windows
Have you tried using a wired or wireless connection? Wired
Internet Service Provider: M1 (Singapore)
Region/Location: Southeast Asia/Singapore
Separate Modem and Router or Hybrid? Separate Modem and Router
Are you using a Firewall/Anti-virus solution? If so, which ones? Windows Firewall, Windows Defender
Does the issue only happen with specific characters or all characters or during a specific time or in a specific zone in the game? Please clarify. Usually happens at night SG time (GMT+8) between 8PM to 11PM, particularly after 9PM. I do not encounter issues playing during the daytime, at least so far.
Server your characters are on: Tonberry

[funnyginman]

Platform?
-Windows
Have you tried using a wired or wireless connection?
-Wired
Internet Service Provider:
-AT&T
Region/Location:
-USA
Separate Modem and Router or Hybrid?
-Separate
Are you using a Firewall/Anti-virus solution? If so, which ones?
-Default Windows
Does the issue only happen with specific characters or all characters or during a specific time or in a specific zone in the game? Please clarify.
-I only have one character, but lag picks up later in the evening (CST). This was not an issue last week.
Server your characters are on:
-Diabolos

[SparklingWater]

The same thing is happening to me, I get huge lag spikes, to the point where my screen freezes for at least 15 sec. Sadly the game is unplayable.

Platform?
-Windows
Have you tried using a wired or wireless connection?
-Wireless
Internet Service Provider:
-UPC
Region/Location:
-Europe
Separate Modem and Router or Hybrid?
-Hybrid
Are you using a Firewall/Anti-virus solution? If so, which ones?
-Default Windows
Does the issue only happen with specific characters or all characters or during a specific time or in a specific zone in the game? Please clarify.
- The second extreme trial from Endwalker, pvp.
Server your characters are on:
-Shiva

[Yrausume]

It has been unplayable for me for the past week.

Platform? Windows (steam)
Have you tried using a wired or wireless connection? Wired
Internet Service Provider: M1 (Singapore)
Region/Location: Singapore
Separate Modem and Router or Hybrid? Modem and Router
Are you using a Firewall/Anti-virus solution? If so, which ones? No
Does the issue only happen with specific characters or all characters or during a specific time or in a specific zone in the game? Please clarify. I usually play between 9pm to 12am daily.
Server your characters are on: Typhon

[XxZeiferxX]

anyone find any solution? i really think it is just a FFXIV hardware issue. they can't accommodate the spike in players in the region...

[Liralara]

Can we please get a bump on this? I've reported the same issue in several threads and it's making it very difficult to run anything in the evening. This isn't an ISP issue with our providers, this is NTT or whomever y'all are using for your datacenters.

[Liralara]

Guys, it's been a week and a half since this started. Please address whatever is happening in your network or your provider's (NTT) network.

6 9 ms 11 ms 9 ms gar25.dlstx.ip.att.net [12.122.85.233]
7 10 ms 12 ms 12 ms ae-5.a00.dllstx14.us.bb.gin.ntt.net [129.250.8.237]
8 12 ms 9 ms 15 ms ae-2.r21.dllstx14.us.bb.gin.ntt.net [129.250.4.19]
9 * 46 ms 45 ms ae-2.r25.snjsca04.us.bb.gin.ntt.net [129.250.4.154]
10 196 ms * 148 ms ae-5.r24.snjsca04.us.bb.gin.ntt.net [129.250.3.146]
11 155 ms 140 ms 134 ms ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
12 194 ms 209 ms 202 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [192.80.16.2]
13 * * * Request timed out.
14 169 ms 186 ms 200 ms 204.2.229.10

Trace complete.

[joolzy]

Bump, same issue as everyone else. Makes raiding completely unenjoyable.


5 10 ms 7 ms 7 ms 32.130.16.195
6 13 ms 6 ms 6 ms 192.205.36.158
7 5 ms 6 ms 6 ms ae-16.r22.atlnga05.us.bb.gin.ntt.net [129.250.5.57]
8 25 ms 24 ms 29 ms ae-6.r21.dllstx14.us.bb.gin.ntt.net [129.250.4.116]
9 63 ms 63 ms 64 ms ae-2.r25.snjsca04.us.bb.gin.ntt.net [129.250.4.154]
10 179 ms 226 ms 217 ms ae-5.r24.snjsca04.us.bb.gin.ntt.net [129.250.3.146]
11 194 ms 177 ms 213 ms ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
12 169 ms 199 ms 211 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [192.80.16.2]
13 * * * Request timed out.
14 206 ms 205 ms 212 ms 204.2.229.96

[Liralara]

I submitted a ticket to their support this evening and was given the typical copy\paste template from a 1st tier support rep telling me that I need to reboot my PC, check my ports and antivirus, etc...

I'm not sure if this is standard 1st response to meet an SLA or not, but it's definitely annoyed the hell out of me. Applications, port configurations, etc may affect my game client, but it's not going to affect a damn ping response between a very specific time window.

I recommend that people with this issue start opening tickets with their support if they want to have any actual attention bought regarding this problem. Otherwise, it's too easy for them to just blow us off and say it's not their problem or responsibility to fix.

[NevaehQuest]

I care, I am here to show that I care. Its painful.