Greetings fellow Eorzean,

We apologize for the inconvenience. To better assist you, please respond with the following information:

Does the issue only happen with specific character or all characters?
Does the crash happen in a specific area or instance? Is there some sort of pattern to the crash?
When the crash happens, is there any error message/code that pops up? If so, please provide those details.

We look forward to your reply back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.