FF14 Keeps crashing after logging in for a few minutes

[Toxikr3]

I have installed FF14 on an external hard drive (D:/) that I have connected to my new laptop and it keeps crashing after I log in.

The game was crashing as soon as I loaded into the game, so I changed my graphics settings from High to Standard. Once I did that, the game still crashed but it crashed after a few minutes.

------------------
System Information
------------------
Time of this report: 12/24/2021, 22:06:03
Machine name: MSI
Operating System: Windows 10 Home 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406)
Language: English (Regional Setting: English)
System Model: GF63 Thin 10SC
Processor: Intel(R) Core(TM) i5-10500H CPU @ 2.50GHz (12 CPUs), ~2.5GHz
Memory: 8192MB RAM
Available OS Memory: 8014MB RAM
Page File: 9324MB used, 7393MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
Microsoft Graphics Hybrid: Supported
DirectX Database Version: 1.3.2

[Toxikr3]

Any help with this?

[Larirawiel]

Hey, can you post a complete system report?


Cheers

[Toxikr3]

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\toxik\OneDrive\Documents
FINAL FANTASY XIV ONLINE D:\Programs\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i5-10500H CPU @ 2.50GHz (12 CPUs), ~2.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS E16R5IMS.103
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8013.797MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 17229.797MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 217.045GB SYSTEM_FREEDISC_SPACE 127.159GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.481GB SYSTEM_FREEDISC_SPACE 832.320GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) UHD Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4006.898 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a086f01cc7be643a\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a086f01cc7be643a\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a086f01cc7be643a\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a086f01cc7be643a\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.0100.8681
SYSTEM_GRAPHICS_DRIVER_DATE 9/4/2020 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1650 with Max-Q Design
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1650 with Max-Q Design
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 7968 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvmii.inf_amd64_65c95878dc88aeb5\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmii.inf_amd64_65c95878dc88aeb5\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmii.inf_amd64_65c95878dc88aeb5\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmii.inf_amd64_65c95878dc88aeb5\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9729
SYSTEM_GRAPHICS_DRIVER_DATE 12/14/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_GRAPHICS DisplayLink USB Device
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Unknown
SYSTEM_GRAPHICS_MAKER DisplayLink
SYSTEM_GRAPHICS_VRAM 4134 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Unknown
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER c:\windows\system32\drivers\umdf\dlidusb3.dll,c:\windows\system32\drivers\wudfrd.sys
SYSTEM_GRAPHICS_DRIVER_VERSION 10.01.2875.0000
SYSTEM_GRAPHICS_DRIVER_DATE 8/10/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Realtek HD Audio 2nd output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {E96E576D-60D1-4F7E-AA82-99C1EB629654}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9045.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/12/2020 19:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {3D818037-6E6D-4596-96D8-52E0C60C251D}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9045.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/12/2020 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {89ED3980-64E0-11EC-8001444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {89EDD5C0-64E0-11EC-8002444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Essential
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {89EDFCD0-64E0-11EC-8003444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Essential
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {89EDFCD0-64E0-11EC-8004444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Essential
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {89EDFCD0-64E0-11EC-8005444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Essential
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {89EEC020-64E0-11EC-8006444553540000}
SYSTEM_INPUT_NAME Razer Seiren Mini
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {89EEC020-64E0-11EC-8007444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1301 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {89EF8370-64E0-11EC-8008444553540000}
SYSTEM_INPUT_NAME HID to SPI Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {18B799E0-5A72-11EC-8004444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {18B799E0-5A72-11EC-8006444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {18B799E0-5A72-11EC-8007444553540000}
SYSTEM_INPUT_NAME HID Button over Interrupt Driver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FF14 Keeps crashing after logging in for a few minutes - Google Chrome
Mail
Inbox - Hotmail ‎- Mail
Calculator
Calculator
Microsoft Text Input Application
OmApSvcBroker
Settings
Settings
NVIDIA GeForce Overlay
Nahimic
Nahimic


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
MSI NBFoundation Service
Iriun Webcam version 2.6.9
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
OBS Studio
Razer Synapse
Steam
ENE_MousePad_HAL
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29914
Epic Games Launcher
FINAL FANTASY XIV ONLINE
Epic Online Services
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29914
Launcher Prerequisites (x64)
ENE_X-JMI_HAL
ENE_DRAM_RGB_AIO
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
Python Launcher
Realtek Ethernet Controller Driver
MSI NBFoundation Service
WD_BLACK AN1500
WD_BLACK D50
Intel(R) Chipset Device Software
Respondus LockDown Browser 2
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29914
ENE IO Driver
MSI SDK
Realtek Audio Driver
ENE_EHD_M2_HAL
7-Zip 21.06 (x64)
Microsoft 365 - en-us
Riot Vanguard
Tomb Raider
Python 3.10.1 Test Suite (64-bit)
WD_BLACK AN1500
Intel(R) Serial IO
RstDowngradeGuard
Python 3.10.1 pip Bootstrap (64-bit)
ENE_DRAM_RGB_AIO
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
Microsoft Update Health Tools
ENE_X-JMI_HAL
ENE_EHD_M2_HAL
Intel(R) Chipset Device Software
Python 3.10.1 Executables (64-bit)
Python 3.10.1 Add to Path (64-bit)
Python 3.10.1 Tcl/Tk Support (64-bit)
Java(TM) SE Development Kit 17.0.1 (64-bit)
Python 3.10.1 Core Interpreter (64-bit)
OptaneDowngradeGuard
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Python 3.10.1 Standard Library (64-bit)
ENE_MousePad_HAL
Intel(R) Serial IO
Python 3.10.1 Development Libraries (64-bit)
Windows PC Health Check
NVIDIA Graphics Driver 497.29
NVIDIA GeForce Experience 3.23.0.74
NVIDIA Optimus Update 38.0.8.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 38.0.8.0
NVIDIA FrameView SDK 1.1.4923.29968894
NVIDIA SHIELD Streaming
GPX Common OSS (POCO, OpenSSL) and libprotobuf binaries
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Platform Controllers and Framework
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.23.0.74
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
WD_BLACK D50
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
Python 3.10.1 Documentation (64-bit)
Epic Games Launcher Prerequisites (x64)
Python 3.10.1 Utility Scripts (64-bit)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00003A14
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 0000289C
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 000038C0
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00003880
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00003C24
C:\Program Files\Google\Chrome\Application\chrome.exe 00001728
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 000034B4
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00003F7C
C:\Program Files\Riot Vanguard\vgtray.exe 00002A20
C:\Program Files\WindowsApps\A-Volute.Nahimic_1.8.13.0_x64__w2gh52qy24etm\Nahimic3.exe 000044DC
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2021.21090.10008.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00001308
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2103.8.0_x64__8wekyb3d8bbwe\Calculator.exe 00000ED0
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.20544.0_x64__8wekyb3d8bbwe\HxOutlook.exe 00004150
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.20544.0_x64__8wekyb3d8bbwe\HxTsr.exe 00003DFC
C:\Users\toxik\AppData\Local\Discord\app-1.0.9003\Discord.exe 000038B8
C:\Users\toxik\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000044AC
C:\Users\toxik\AppData\Local\NhNotifSys\nahimic\nahimicNotifSys.exe 00001038
C:\Windows\Explorer.EXE 00002010
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000040E0
C:\Windows\System32\DriverStore\FileRepository\cui_dch.inf_amd64_b8e01d9e8716d2a7\igfxEM.exe 00000E88
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_f162aa0e5e56c27a\RtkAudUService64.exe 00000474
C:\Windows\System32\RuntimeBroker.exe 000028C4
C:\Windows\System32\SecurityHealthSystray.exe 000013D0
C:\Windows\System32\oobe\UserOOBEBroker.exe 00002844
C:\Windows\System32\smartscreen.exe 00004570
C:\Windows\System32\svchost.exe 00003E58
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 000024EC
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00004978
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 000016E4
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00004760
C:\Windows\system32\ApplicationFrameHost.exe 0000350C
C:\Windows\system32\DllHost.exe 000014B4
C:\Windows\system32\SettingSyncHost.exe 00003150
C:\Windows\system32\conhost.exe 00000C0C
C:\Windows\system32\sihost.exe 000038E0
C:\Windows\system32\svchost.exe 0000258C
C:\Windows\system32\taskhostw.exe 00004C74
D:\Programs\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003548

Here you go

[Darneltia]

Greetings fellow Eorzean,

We apologize for the inconvenience. To better assist you, please respond with the following information:

Does the issue only happen with specific character or all characters?
Does the crash happen in a specific area or instance? Is there some sort of pattern to the crash?
When the crash happens, is there any error message/code that pops up? If so, please provide those details.

We look forward to your reply back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Toxikr3]

Thanks for the reply,

1. I only have one character so I can't tell you if it happens with new characters or not.
I tried to find some solutions online and tried to delete the character data folder but it didn't help, the game still crashes after awhile(1-3mins)

2. I was in one of the End Walker areas and it crashes after a few minutes. I did just try to teleport away to Uldah and the game crashed before the city could load.

3. There are no error messages at all when it crashes. Is there a log somewhere which I can get to?


To reiterate my original post with more info, I have a new laptop (MSI Thin GF63 10SC-222 15.6" Gaming Laptop with Intel® i5-10500H, 256GB SSD, 8GB RAM, NVIDIA GTX 1650 & Windows 10 Home). Because of smaller SSD, I have an external HDD. I installed FF14 on the external HDD, along with all my other games.

EDIT Update: I tried logging in again, on character selection screen it says my character is in Uldah now, but when I try to load in, the game crashes on load screen now. Before, in the end walker area, I was able to load in the game, move around for a little bit and then the game would crash. (again no error message at all)

[SpiritualPotato]

Hi , I have been encountering this issue for 6 times after 6.0 launched , the crash will happen when you are loading something(e.g.A map , a story scene..) and you will never be able to load the some content unless you reinstall your game. Then you will be able to load the thing , but this error will happen sometime somewhere again.

In this case , if you reinstall , you will be able to access to Uldah again , but at some point when your game load sth , it will crash and you need to reinstall again.

Apart from that , you can try to right click your character and go to another world on the character selection page when you log-in , you will be entering one of the 3 starter city, and you will be able to play without crashing , but if you try to teleport to Uldah again , your game will crash again.

There is no REAL fix on this and SE has been very quiet on these random DX11 errors.

[Toxikr3]

So I have to reinstall it every time it starts to crash? That sounds really annoying. If thats the only solution, I'd rather just not play. I wanted to finish EW but if I can't load in then no point playing.

[Larirawiel]

Hey, uninstall Razer Synapse. I have read some postings on reddit that it can help. Btw. uninstall all software which uses overlays. This is also a common troublemaker.


Cheers

[Toxikr3]

I did a fresh install, deleted the character data, exited out of nvidia, steam, razor synapse and ran the game on the lowest possible settings and it still crashes before loading in.

Crashes without any error messages.

Going to uninstall and unsub.

Thanks for trying!