FF14 randomly turns the screen black and needs a hard reboot

[Disaresta51]

Update: 01/07

It's been 10 days since I underclocked my GPU. I have not had the black screen ever since. Ultimately, I only have to do this with FF14. So something is wrong with FF14, but who knows what it is. In any case my problem is technically solved. For anyone else who is having similar problems perhaps underclocking will solve it. Good luck

Original Post:

Hello,

Starting around the 15th, at completely random times with nothing in common, my both of my monitors will turn black as if they lost the display signal from the GPU. However, I can still hear the game. I can also still interact using my keyboard/mouse because I can hear the sound effects when doing so. No matter if i turn my monitor off and back on, swap the ports at the back of my GPU, the issue doesn't resolve itself. Only hard rebooting "fixes" the issue, except it just happens again. Sometimes within 5 minutes of a reboot, and sometimes after many hours of playing. But always FF14.

The Windows event log is not showing anything unusual. At the time of each incident, the only thing recorded is my hard reboot showing that my PC wasn't shut off properly. The Windows Reliability Monitor shows that "Desktop Window Manager" stopped working. Since that should be graphics related, checked my temps and logged them during playtime and they are within a normal value. I was one driver version away from the latest so I updated and it still had issues. I went back farther than what I was originally on by doing a DDU and there were still crashes.

I have never had an issue with FF14 until recently and these issues aren't appearing in other games so I am very confused. Any help would be appreciated. Thank you!

Specs:
CPU: Ryzen 7 3800X

RAM: 32Gb

OS: Windows 11 Pro 21H2 (I installed Windows 11 on the 22nd of October and have had zero issues until now). OS build is 22000.376

MB: X570 with chipset drivers 3.10.08.506

GPU: Nvidia 2080S. Drivers 496.76. (I have been on 496.49 and 497.09 with the same issue)

[Disaresta51]

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\[Sanitized Name]\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Pro 64-bit (6.2, Build 9200) (22000.co_release.210604-1628)
SYSTEM_CPU AMD Ryzen 7 3800X 8-Core Processor (16 CPUs), ~4.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 4005
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32681.754MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37545.754MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1861.785GB SYSTEM_FREEDISC_SPACE 1263.684GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080 SUPER
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 2080 SUPER
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8010.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16340.877 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b7184c0e1c94c102\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b7184c0e1c94c102\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b7184c0e1c94c102\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b7184c0e1c94c102\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9676
SYSTEM_GRAPHICS_DRIVER_DATE 11/8/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080 SUPER
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 2080 SUPER
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8010.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16340.877 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b7184c0e1c94c102\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b7184c0e1c94c102\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b7184c0e1c94c102\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b7184c0e1c94c102\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9676
SYSTEM_GRAPHICS_DRIVER_DATE 11/8/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {A084418E-90C1-42B3-85A4-4599ED04B234}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.22000.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/4/2021 19:00:00
SYSTEM_SOUND Speakers (Sound BlasterX Katana)
SYSTEM_SOUND_DEVICE_ID {801DA0C1-9687-4DEE-AC3F-FFD33FEAB4FD}
SYSTEM_SOUND_DEVICE_NAME ksusba64.sys
SYSTEM_SOUND_DRIVER_VERSION 1.16.2.12
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/24/2018 19:00:00
SYSTEM_SOUND VG27A (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {1019A289-33D6-4A75-9388-C28546E70262}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.94
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/22/2021 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {23D2C7E0-32D2-11EC-8001444553540000}
SYSTEM_INPUT_NAME Sound BlasterX Katana
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {23D31600-32D2-11EC-8003444553540000}
SYSTEM_INPUT_NAME CORSAIR Lighting Node CORE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {23D31600-32D2-11EC-8004444553540000}
SYSTEM_INPUT_NAME Corsair Gaming MM800 RGB POLARIS
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {23D33D10-32D2-11EC-8005444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {23D36420-32D2-11EC-8007444553540000}
SYSTEM_INPUT_NAME AURA LED Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {23D38B30-32D2-11EC-8008444553540000}
SYSTEM_INPUT_NAME Sound BlasterX Katana
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {23D2EEF0-32D2-11EC-8002444553540000}
SYSTEM_INPUT_NAME G815 RGB MECHANICAL GAMING KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {23D38B30-32D2-11EC-8009444553540000}
SYSTEM_INPUT_NAME CORSAIR VIRTUOSO Wireless Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {23D3B240-32D2-11EC-800A444553540000}
SYSTEM_INPUT_NAME G815 RGB MECHANICAL GAMING KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {23D3B240-32D2-11EC-800B444553540000}
SYSTEM_INPUT_NAME CORSAIR VIRTUOSO Wireless Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {23D3B240-32D2-11EC-800C444553540000}
SYSTEM_INPUT_NAME G815 RGB MECHANICAL GAMING KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {23D3D950-32D2-11EC-800D444553540000}
SYSTEM_INPUT_NAME CORSAIR VIRTUOSO Wireless Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
I'm tired of this — Mozilla Firefox
FINAL FANTASY XIV
media - Discord
Settings
TechPowerUp GPU-Z 2.43.0
Downloads
Reliability Monitor


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Cyberpunk 2077
Advanced Combat Tracker (remove only)
MSI Afterburner 4.6.4
AMD Chipset Software
Battle.net
Hearthstone
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Npcap
OpenMW 0.47.0
Overwatch
Samsung Portable SSD Software 1.0
Steam
Warcraft III
Intel(R) Wireless Bluetooth(R)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Navigation Updater
UE4 Prerequisites (x64)
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.29.30133
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.30.30704
GOG GALAXY
AMD PCI Driver
AMD PSP Driver
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
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AMD SBxxx SMBus Driver
Webull Desktop 5.4.22
AMD_Chipset_Drivers
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Intel® Software Installer
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
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Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
AI Suite 3
AMD GPIO2 Driver
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.30.30704
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
7-Zip 21.03 beta (x64)
thinkorswim
CPUID CPU-Z 1.98
CPUID HWMonitor 1.44
EVGA Precision X1
HWiNFO64 Version 7.14
Mozilla Firefox (x64 en-US)
Notepad++ (64-bit x64)
Microsoft 365 - en-us
Microsoft OneDrive
Scrivener
Inscryption
Yu-Gi-Oh! Legacy of the Duelist : Link Evolution
Yakuza: Like a Dragon
Door Kickers 2
Across the Obelisk
The Elder Scrolls III: Morrowind
Caves of Qud
Higurashi When They Cry Hou - Ch.5 Meakashi
Slay the Spire
OUTRIDERS
Outer Wilds
Wildermyth
Gloomhaven
Last Epoch
SteelSeries GG 12.2.0
VLC media player
Private Internet Access WinTUN Driver
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
VMware Player
Microsoft Update Health Tools
Private Internet Access
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
ACDSee Photo Studio Ultimate 2021
Logitech G HUB
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.29.30133
Bonjour
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
CORSAIR iCUE 4 Software
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Immerse Gamepack FINAL FANTASY XIV Edition version 1.0.3.8
NVIDIA Graphics Driver 496.76
NVIDIA PhysX System Software 9.21.0713
NVIDIA HD Audio Driver 1.3.38.94
NVIDIA Install Application
NVIDIA USBC Driver 1.46.831.832
Documentation Manager
VNC Viewer 6.21.1109
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
UE4 Prerequisites (x64)
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.29.30133
InstallRoot


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002C08
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003834
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 00001A28
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00003130
C:\Program Files (x86)\Steam\steam.exe 00002DA0
C:\Program Files\LGHUB\lghub.exe 00002F24
C:\Program Files\LGHUB\lghub_agent.exe 00002EC0
C:\Program Files\Mozilla Firefox\firefox.exe 00001ECC
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21113.36.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002BE0
C:\Users\[Sanitized Name]\AppData\Local\Discord\app-1.0.9003\Discord.exe 00001338
C:\WINDOWS\Explorer.EXE 00002138
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 00002418
C:\WINDOWS\explorer.exe 00000CB8
C:\WINDOWS\system32\ApplicationFrameHost.exe 00003780
C:\WINDOWS\system32\DllHost.exe 00002748
C:\WINDOWS\system32\sihost.exe 00001FC4
C:\WINDOWS\system32\svchost.exe 00003BDC
C:\WINDOWS\system32\taskhostw.exe 00001F58
C:\WINDOWS\system32\wbem\unsecapp.exe 0000309C
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00003778
C:\Windows\System32\GameBarPresenceWriter.exe 000030CC
C:\Windows\System32\RuntimeBroker.exe 00002184
C:\Windows\System32\SecurityHealthSystray.exe 00002B68
C:\Windows\System32\oobe\UserOOBEBroker.exe 000035A4
C:\Windows\System32\smartscreen.exe 00001E28
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002254
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00000BE4

[Infernum]

They have no solution, either they never had a solution!

SQEX ignores this problem and say you need a clean reboot, because they even don't know there own software.

[Disaresta51]

I just wanted to update this post to say that because it kept happening I did a complete reinstall of my OS. Outside of a few applications like Firefox and Discord, nothing else is on my PC besides FF14. I also ensured I had the latest GPU drivers which at the time is 497.29. I do not know if this will solve the issue, I hope so because this is a very annoying process to do just for one game. Here is my updated system report. As you can see its significantly smaller than the other one due to the fresh OS install.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\[Changed name]\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Pro 64-bit (6.2, Build 9200) (22000.co_release.210604-1628)
SYSTEM_CPU AMD Ryzen 7 3800X 8-Core Processor (16 CPUs), ~4.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 4005
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32681.754MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37801.754MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1861.785GB SYSTEM_FREEDISC_SPACE 1746.004GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.956GB SYSTEM_FREEDISC_SPACE 1291.500GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080 SUPER
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 2080 SUPER
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8010.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16340.877 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9729
SYSTEM_GRAPHICS_DRIVER_DATE 12/14/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080 SUPER
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 2080 SUPER
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8010.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16340.877 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9729
SYSTEM_GRAPHICS_DRIVER_DATE 12/14/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {4B543A3B-442D-4142-B95F-A9ED51EE4CA2}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.22000.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/4/2021 19:00:00
SYSTEM_SOUND Speakers (Sound BlasterX Katana)
SYSTEM_SOUND_DEVICE_ID {A61DAA49-02C6-4EAC-A288-1BEEF3AE1F59}
SYSTEM_SOUND_DEVICE_NAME ksusba64.sys
SYSTEM_SOUND_DRIVER_VERSION 1.16.2.12
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/24/2018 19:00:00
SYSTEM_SOUND VG27A (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {7195AAE1-CFC3-44E5-AB4C-B6C932A756B6}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.94
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/22/2021 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {557CE120-665A-11EC-8003444553540000}
SYSTEM_INPUT_NAME Corsair Gaming MM800 RGB POLARIS
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {557D0830-665A-11EC-8004444553540000}
SYSTEM_INPUT_NAME CORSAIR Lighting Node CORE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {557CBA10-665A-11EC-8001444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {55867E10-665A-11EC-8005444553540000}
SYSTEM_INPUT_NAME Sound BlasterX Katana
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5586A520-665A-11EC-8006444553540000}
SYSTEM_INPUT_NAME AURA LED Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5586CC30-665A-11EC-8007444553540000}
SYSTEM_INPUT_NAME Sound BlasterX Katana
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {557CE120-665A-11EC-8002444553540000}
SYSTEM_INPUT_NAME G815 RGB MECHANICAL GAMING KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5586CC30-665A-11EC-8008444553540000}
SYSTEM_INPUT_NAME CORSAIR VIRTUOSO Wireless Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {55906920-665A-11EC-8009444553540000}
SYSTEM_INPUT_NAME G815 RGB MECHANICAL GAMING KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {55909030-665A-11EC-800A444553540000}
SYSTEM_INPUT_NAME CORSAIR VIRTUOSO Wireless Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {55909030-665A-11EC-800B444553540000}
SYSTEM_INPUT_NAME G815 RGB MECHANICAL GAMING KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {55909030-665A-11EC-800C444553540000}
SYSTEM_INPUT_NAME CORSAIR VIRTUOSO Wireless Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Settings
Settings
NVIDIA GeForce Overlay


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

AMD Chipset Software
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.30.30704
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.22.27821
Microsoft Windows Desktop Runtime - 3.1.20 (x64)
AMD PCI Driver
AMD PSP Driver
AMD Ryzen Balanced Driver
AMD SBxxx SMBus Driver
AMD_Chipset_Drivers
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.30.30704
AMD GPIO2 Driver
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.30.30704
Mozilla Firefox (x64 en-US)
Mozilla Maintenance Service
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.22.27821
Microsoft .NET Core Host - 3.1.20 (x64)
Microsoft Update Health Tools
Microsoft .NET Core Runtime - 3.1.20 (x64)
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.22.27821
NVIDIA Graphics Driver 497.29
NVIDIA GeForce Experience 3.24.0.123
NVIDIA Optimus Update 39.2.2.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 39.2.2.0
NVIDIA FrameView SDK 1.2.4999.30397803
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD Audio Driver 1.3.38.94
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.24.0.123
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.46.831.832
NVIDIA Virtual Audio 4.39.0.0
Microsoft Windows Desktop Runtime - 3.1.20 (x64)
PowerToys (Preview)
Microsoft .NET Core Host FX Resolver - 3.1.20 (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Microsoft\EdgeWebView\Application\96.0.1054.62\msedgewebview2.exe 00003158
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000020D0
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000003C0
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 000029A4
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001498
C:\Program Files\PowerToys\PowerToys.exe 00002418
C:\Program Files\PowerToys\modules\KeyboardManager\KeyboardManagerEngine\PowerToys.KeyboardManagerEngine.exe 000024FC
C:\Program Files\PowerToys\modules\launcher\PowerLauncher.exe 00002518
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_421.20050.505.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 000014C0
C:\Users\[Changed name]\AppData\Local\Discord\app-1.0.9003\Discord.exe 00003180
C:\WINDOWS\Explorer.EXE 00001708
C:\WINDOWS\system32\ApplicationFrameHost.exe 00003068
C:\WINDOWS\system32\DllHost.exe 00001E4C
C:\WINDOWS\system32\conhost.exe 000020F4
C:\WINDOWS\system32\sihost.exe 00000ADC
C:\WINDOWS\system32\svchost.exe 00000600
C:\WINDOWS\system32\taskhostw.exe 00001508
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 0000307C
C:\Windows\System32\RuntimeBroker.exe 000006C4
C:\Windows\System32\SecurityHealthSystray.exe 00002E18
C:\Windows\System32\smartscreen.exe 000024A0
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002198
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00000B00
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 00001AFC

[Larirawiel]

Hey. If you get a black screen and you have to reboot then it is an indicator that something is wrong with your hardware. Unfortunately the reasons for this can vary. It can be faulty memory, defect graphics card, CPU, too weak PSU, overheating etc.

Btw. try to play without the Sound BlasterX Katana-thingy. Maybe it helps.

Cheers

[Disaresta51]

Hey. If you get a black screen and you have to reboot then it is an indicator that something is wrong with your hardware. Unfortunately the reasons for this can vary. It can be faulty memory, defect graphics card, CPU, too weak PSU, overheating etc.

Btw. try to play without the Sound BlasterX Katana-thingy. Maybe it helps.

Cheers

Unfortunately less than 3 hours later I just got the random black screen again. So a fresh OS reinstall and a reinstall of FF14 did not fix the issue.

I have done a memtest with no errors, stress tested my CPU and it did not crash. My Seasonic 80+ Titanium 750w is (and has been) sufficient for these parts that have not changed. I play games that are more graphically demanding than FF14 and all is fine. All that has changed is...Endwalker came out along with the myriad of DX11 issues I see on the tech forurms. I have been monitoring my temperatures and all is fine. I even purposefully cranked up my case fans, CPU fans, and GPU fans to 100% just to see what happens and still I get the black screen. There is no rhyme or reason, the only commonality is FF14. Yeah it didn't happen on day 1 of EW, but its hard to say if I would have had those issues on day 1 or not due to queue issues. I went days without even bothering trying to play or could only play for a very short amount of time after waiting 3+ hours to get into the game.

The Sound BlasterX is just the audio driver for my soundbar. It's not any special software. The game has crashed using my soundbar and using my Corsair headset. I also have a Steel Series headset, but I have seen posts saying that people with Steel Series specifically have been having issues with the game crashing as well.

I'm not mad at you, its just frustrating because there is definitely something wrong with FF14 right now. Hopefully when the support team comes back I will hear from them to provide whatever is needed

[Infernum]

Hey. If you get a black screen and you have to reboot then it is an indicator that something is wrong with your hardware. Unfortunately the reasons for this can vary. It can be faulty memory, defect graphics card, CPU, too weak PSU, overheating etc.

Btw. try to play without the Sound BlasterX Katana-thingy. Maybe it helps.

Cheers

How can someone be so wrong.... its sad...

The Error comes from FF14, the blackscreen of nowhere of FF14 is even well known, event for AMD and nvidia, and yes you can see its the fault of SQEX.
The blackscreen comes from a driver timeout, that reason for this is a misscommunication that reason is in the code of the Client of FF14, sadly its forbidden to Reverse Engineering the code of FF14 to get
the reason why... so dont blame the users blame SQEX for this 5 years old error...

[Sylaria]

Had this happen once during EW, never seen it before or since...had nothing in event viewer either.

[Larirawiel]

Unfortunately less than 3 hours later I just got the random black screen again. So a fresh OS reinstall and a reinstall of FF14 did not fix the issue.

If it would be a general FF14 problem then almost everybody would have it. And when i look at your hardware then your PSU could be too weak.

Earlier i was in this camp: sum up the power consumption of all components + 200 Watts. But with todays hardware it is not a good formula. Todays hardware has very aggressive energy saving mechanisms. Those mechanisms can produce very high and unpredictable energy spikes. If a PSU cannot handle them then the computer will crash. I know someone who got a computer stable with a 1100W PSU. With a 800W PSU the computer crashed sometimes.


Cheers

[Disaresta51]

If I could talk to someone from SE I'd greatly appreciate it. I'd provide whatever is needed