Experiencing major audio stuttering in random content and dungeons. Some contents do have stuttering occasionally, some others almost always (pandaemonium 4)
What are your Character and Object Quantity current set to? Normal / Low
What other applications do you have running in the background while playing FFXIV? Bug occurs with no open applications. Normally running chrome and Discord too
Is your audio device set as the Default Device? (Yes/No) yes
Would the issue persist when playing the game in DirectX 9?
DirectX 9 option is available when you turn off the DirectX 11 Support option which can be found in your FFXIV Launcher by clicking on the gear icon on the top right (Config). Slightly less frequent but still very noticeable
If you use a gamepad, does the issue persist when you unplug the gamepad? (Yes/No): No gamepad used
Does the issue persist when you have the in-game Equalizer Mode set to Standard? (Yes/No) : No other Option than equalizer Mode Standard was ever used
This setting can be found under the System Configuration > Sound Settings > Equalizer.
Does the issue persist when the Listening Position is set closer to the Character? (Yes/No) yes
This setting can be found under the System Configuration > Sound Settings > Listening Position.
Please copy/paste your system information.
System information can be found in your FFXIV Launcher by clicking on the gear icon on the top right (Config) and clicking on Display under System Information. Another window with your system information will be displayed so please click on the "Copy to Clipboard" button and past the information with your bug report.
Additional info: enabling Immerse Spatial Audio helps to fix 90% of the issue, still some minor crackles and glitches happen occasionally, however sound quality drastically drops by using this
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\obern\OneDrive\Dokumente
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home 64-Bit-Version (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD A8-6600K APU with Radeon(tm) HD Graphics (4 CPUs), ~3.9GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 2
SYSTEM_BIOS 1701
SYSTEM_LANGUAGE Deutsch (Gebietsschema: Deutsch)
SYSTEM_MEMORY 16324.855MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18756.855MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 920.098GB SYSTEM_FREEDISC_SPACE 448.850GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon(TM) RX 460 Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67EF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 4075.840 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8162.428 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\c0360470.inf_amd64_b06c374aee20d185\B360357\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0360470.inf_amd64_b06c374aee20d185\B360357\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0360470.inf_amd64_b06c374aee20d185\B360357\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0360470.inf_amd64_b06c374aee20d185\B360357\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.1034.0006
SYSTEM_GRAPHICS_DRIVER_DATE 8/21/2020 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Englisch
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Radeon(TM) RX 460 Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67EF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 4075.840 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8162.428 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\c0360470.inf_amd64_b06c374aee20d185\B360357\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0360470.inf_amd64_b06c374aee20d185\B360357\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0360470.inf_amd64_b06c374aee20d185\B360357\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0360470.inf_amd64_b06c374aee20d185\B360357\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.1034.0006
SYSTEM_GRAPHICS_DRIVER_DATE 8/21/2020 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Englisch
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 4 - VA2465 SERIES (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {9633F367-EE9C-41D9-A1A6-B42B35F91804}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.1.6
SYSTEM_SOUND_DRIVER_LANGUAGE Englisch
SYSTEM_SOUND_DRIVER_DATE 11/16/2017 01:00:00
SYSTEM_SOUND Lautsprecher (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {6A1A7FA6-597F-4640-8ACA-C03132E71FBC}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.7354
SYSTEM_SOUND_DRIVER_LANGUAGE Englisch
SYSTEM_SOUND_DRIVER_DATE 9/30/2014 01:00:00
SYSTEM_SOUND Lautsprecher (Yeti Stereo Microphone)
SYSTEM_SOUND_DEVICE_ID {6F2C3C73-1662-4251-9FB6-AB86F3DE913C}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
SYSTEM_SOUND_DRIVER_LANGUAGE Englisch
SYSTEM_SOUND_DRIVER_DATE 8/26/2021 01:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {0D7AE5FB-BF30-4ECF-969E-F04024F8411F}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.7354
SYSTEM_SOUND_DRIVER_LANGUAGE Englisch
SYSTEM_SOUND_DRIVER_DATE 9/30/2014 01:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Maus
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Tastatur
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D1B752B0-4B63-11EB-8001444553540000}
SYSTEM_INPUT_NAME SKILLER SGM1
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E3EA4310-F6DF-11E7-8001444553540000}
SYSTEM_INPUT_NAME usb gamepad
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D1B7C7E0-4B63-11EB-8002444553540000}
SYSTEM_INPUT_NAME SKILLER SGM1
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {88B7D780-826B-11E6-8002444553540000}
SYSTEM_INPUT_NAME HID-konformes Benutzersteuergerät
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {88BC1D40-826B-11E6-8003444553540000}
SYSTEM_INPUT_NAME HID-konformer Systemcontroller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D1B7EEF0-4B63-11EB-8003444553540000}
SYSTEM_INPUT_NAME SKILLER SGM1
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D1B81600-4B63-11EB-8004444553540000}
SYSTEM_INPUT_NAME SKILLER SGM1
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
Dokument - WordPad
Audio popping issue - Seite 49 - Google Chrome
Kurznotizen
Posteingang – Outlook - Mail
Rechner
Rechner
CN=Microsoft Windows, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
Einstellungen
Kurznotizen
Kurznotizen
Kurznotizen
Kurznotizen
Kurznotizen
Microsoft Text Input Application
Kurznotizen
ffxiv-non-spoilers - Discord
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Visual Studio Team Explorer 2019
7-Zip 16.04
MSI Afterburner 4.5.0
Audacity 2.2.2
Battle.net
Diablo III
Google Chrome
LAME v3.99.3 (for Windows)
LDPlayer
League of Legends
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2-Laufzeit
OBS Studio
Overwatch
Steam
Uplay
VLC media player
World of Warcraft Beta
CCC Help Portuguese
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
EmoTracker
vs_minshellmsi
Streamlabs Chatbot version 1.0.2.64
CCC Help German
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
UE4 Prerequisites (x64)
vs_vswebprotocolselectormsires
CCC Help Turkish
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
Pokémon Trading Card Game Online
Twitch
CCC Help Danish
FINAL FANTASY XIV - A Realm Reborn
CCC Help Italian
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
CCC Help Spanish
CCC Help Greek
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Skype™ 7.40
vs_FileTracker_Singleton
Smite
Hi-Rez Studios Games
CCC Help English
CCC Help French
CCC Help Swedish
CCC Help Thai
OpenOffice 4.1.4
vs_minshellmsires
Catalyst Control Center Profiles Desktop
Snaz Version 1.12.6.0
CCC Help Hungarian
CCC Help Finnish
CCC Help Chinese Traditional
CCC Help Russian
vs_filehandler_x86
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Office 16 Click-to-Run Localization Component
Office 16 Click-to-Run Localization Component
Office 16 Click-to-Run Localization Component
Office 16 Click-to-Run Localization Component
AMD Settings
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
CCC Help Japanese
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
CCC Help Korean
CCC Help Norwegian
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
vs_vswebprotocolselectormsi
CCC Help Czech
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual Studio Setup Configuration
Catalyst Control Center Graphics Previews Common
CCC Help Dutch
Microsoft XNA Framework Redistributable 4.0 Refresh
CCC Help Chinese Standard
Skiller SGM1
Microsoft Visual Studio Setup WMI Provider
Catalyst Control Center Localization All
vs_filehandler_amd64
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
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CCC Help Polish
Catalyst Control Center - Branding
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Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
Streamlabs OBS 0.11.8
AMD Software
CPUID HWMonitor 1.32
Microsoft 365 - de-de
Microsoft 365 - en-us
Microsoft 365 - es-es
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Microsoft 365 - it-it
Persona 4 Golden
Loop Hero
Warframe
Tabletop Simulator
CrossCode
LOST SPHEAR
Darksiders Genesis
Mega Man 11 / Rock Man 11
Temtem
Among Us
TeamSpeak 3 Client
Vulkan Run Time Libraries 1.0.21.0
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Vulkan Run Time Libraries 1.0.61.0
Vulkan Run Time Libraries 1.0.65.0
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Vulkan Run Time Libraries 1.1.70.0
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AMD Radeon Settings
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Update for Windows 10 for x64-based Systems (KB4023057)
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Catalyst Control Center Next Localization HU
Catalyst Control Center Next Localization FI
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Catalyst Control Center Next Localization TH
Microsoft Update Health Tools
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
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Catalyst Control Center Next Localization CS
Catalyst Control Center Next Localization SV
Catalyst Control Center Next Localization FR
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Catalyst Control Center Next Localization BR
Catalyst Control Center Next Localization CHS
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Catalyst Control Center Next Localization RU
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Windows-PC-Integritätsprüfung
Microsoft Visual Studio Installer
ccc-utility64
AMD Settings - Branding
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AMD Settings - Branding
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AMD WVR64
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Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
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Catalyst Control Center Next Localization NL
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AMD Settings
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Catalyst Control Center Next Localization CS
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Catalyst Control Center Next Localization SV
Catalyst Control Center Next Localization DE
Catalyst Control Center Next Localization IT
AMD Problem Report Wizard
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
Catalyst Control Center Next Localization TR
Immerse Gamepack FINAL FANTASY XIV Edition Version 1.0.3.20
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AMD Fuel
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Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Catalyst Control Center Next Localization KO
Catalyst Control Center Next Localization DE
UE4 Prerequisites (x64)
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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000014FC
C:\Program Files (x86)\Microsoft Office\Root\Office16\SDXHelper.exe 000042A0
C:\Program Files (x86)\Skiller SGM1\SkillerSGM1.exe 00002D2C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002240
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001068
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00002340
C:\Program Files (x86)\Steam\steam.exe 0000377C
C:\Program Files\AMD\CNext\CNext\AMDRSSrcExt.exe 000037DC
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 00002414
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00003C60
C:\Program Files\Windows NT\Accessories\wordpad.exe 00002144
C:\Program Files\WindowsApps\Microsoft.MicrosoftStickyNotes_4.1.6.0_x64__8wekyb3d8bbwe\Microsoft.Notes.exe 000014E4
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2103.8.0_x64__8wekyb3d8bbwe\Calculator.exe 00004190
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.12013.0_x64__8wekyb3d8bbwe\GameBar.exe 000025A4
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.12013.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00004540
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21111.123.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002E84
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.20544.0_x64__8wekyb3d8bbwe\HxOutlook.exe 000044C4
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.20544.0_x64__8wekyb3d8bbwe\HxTsr.exe 00001F34
C:\Users\obern\AppData\Local\Discord\app-1.0.9003\Discord.exe 000010E8
C:\WINDOWS\Explorer.EXE 00003E9C
C:\WINDOWS\System32\svchost.exe 000022AC
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002560
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00003FE0
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001FCC
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 000042BC
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002DEC
C:\WINDOWS\system32\DllHost.exe 00004158
C:\WINDOWS\system32\SettingSyncHost.exe 00002F54
C:\WINDOWS\system32\sihost.exe 000017A0
C:\WINDOWS\system32\svchost.exe 00001700
C:\WINDOWS\system32\taskhostw.exe 00000558
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00004720
C:\Windows\System32\RuntimeBroker.exe 00001578
C:\Windows\System32\oobe\UserOOBEBroker.exe 000046FC