DX11 crashes

[Brennus]

Greetings fellow Eorzean,

We apologize for the inconvenience. We would like you to try some of the following suggestions as the DirectX errors can stem from Windows related issues, corrupt files, confliction programs etc:

■ Toggle between Windowed mode and Full Screen mode
Programs → SQUARE ENIX → FINAL FANTASY XIV → Launch FINAL FANTASY XIV Config
Configuration Button → Screen Settings Tab → Change settings in Screen Mode
It is possible that changing the screen mode will allow the program to run properly.

■ Lower the resolution
From the FINAL FANTASY XIV Config and the in-game config menu, you can change settings to reduce graphical processes, such as shadows and texture quality.

■ Update graphics drivers
If the graphics drivers are outdated, the game may not run properly.
If using a commercial computer, check the help manual when updating.
If using a home-built computer, update the relevant drivers for your graphics card, typically found on the manufacturer's website.

■ Disable/uninstall security programs and firewalls for the game program
There is a possibility that security programs and firewalls are interfering with the game program. Please disable these programs or add FINAL FANTASY XIV as an exception before attempting to run FINAL FANTASY XIV. Especially following installation or version updates, game files may be targeted by these functions.

■ Close any running applications/Clean Boot
Because other applications may interfere with your installation, close all other running apps before running the installation file. You can perform a clean boot to ensure no other background programs are interfering with the installation by doing the following:

- Open the Task Manager and select the 'Start Up' Tab. Disable everything here and restart the PC.

■ Remove peripheral devices to create a simpler environment for the program to run
Remove any peripheral USB devices (gamepads, cameras, microphones, headsets, etc.) to create a more stable, simple environment for your computer to run the program. If the situation improves, update the driver software for the removed devices. Consult the help manual of your peripheral device for instructions on updating the drivers or related software.

■ Reinstall FINAL FANTASY XIV
If the installed data has been corrupted, the issue may be resolved by re-installing the program.

If you have played before, make sure to delete the 'Final Fantasy XIV' folder in the 'My Documents' → 'My Games' folder. You can re-download the Windows game client at the following link: http://www.finalfantasyxiv.com/playersdownload/na. Steam users should re-install from their Steam Library.

As for your system specifications, while the 2nd Gen Intel i7 may be suitable for the game based on the system requirements, compatibility issues may arise with Windows and various programs as the processor itself is already 9 generations old. It might be a good idea to look into a system upgrade as a friendly recommendation to avoid alternative issues that can result from using older hardware.

We hope this information is helpful.

Thank you for contacting the Final Fantasy XIV Technical Support Forums!

Ever since experiencing the FFXIV DirectX11/DirectX9 crashes, I have done the following:

1. Checked and updated all my drivers - all devices, including GPU card, which I keep updated on a very regular basis;
2. Re-installed Windows 10 - clean install, none of the old files saved;
3. Re-installed FFXIV, from an internal drive to my OS C:/drive;
4. Toggled between Windowed and Full Screen mode;
5. Lowered resolution settings;
6. Stopped all other applications while running FFXIV;
7. Eliminated all startup programs;
8. In general, provide a clean environment for FFXIV to run on.

Yet there are no changes. The crashes keep coming, randomly. When I run around in game, when I'm in the open world, when I'm in an instance, grouped with other players, when I'm in a Trust dungeon; when I work with my retainers, browse a vendor's, collectable appraiser's, scrip exchange window, etc., etc. There's no rhyme or reason to when or why the game crashes. Sometimes it just disappears from my screen and I'm dumped to the desktop. Sometimes it just hangs, I can't do anything but do a hard restart of my PC. More often than not, I'll get the DX error dialog that I posted or a variation thereof.

And, lastly, I do not experience any of this with all the other games I have installed and play on this machine. Only with FFXIV.