Quote Originally Posted by Darneltia View Post
Greetings fellow Eorzean,

In the event that Final Fantasy XIV crashes when playing the game on a Mac device, please try the following steps:

- Update/reinstall your graphics card drivers (a clean install is recommended)
- Update your Mac OSX software/firmware
- Disable all programs/overlays running in the background
- Make sure your anti-virus software has the appropriate exceptions for Final Fantasy XIV
- If you are using a freesync or G-sync monitor, please turn this feature off and limit the frame rate to 30 or 60 FPS within the game. Please also limit the refresh rate on your monitor to 60 Hz should you have a high refresh monitor.

Another possible option would be to perform a clean boot:

For Mac: restart the Mac, the immediately press and hold the Shift key. The Apple logo should appear on your display. Release the Shift key when you see the login window.

Should the issue still persist after attempting all the listed troubleshooting, please attempt to uninstall/reinstall the game.

If the issue continues, please provide your Mac devices specifications from the following location:

Apple menu > About This Mac

Copy and paste the details of the machine into this post when replying back.

Thank you for contacting the Final Fantasy XIV Technical Support forums.
Thank you, reinstalling the game fixed the issue for me.