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  1. #1
    Player
    Matusak's Avatar
    Join Date
    Mar 2017
    Posts
    2
    Character
    Matusak Clowes
    World
    Behemoth
    Main Class
    Dark Knight Lv 90

    Unable to download patch files [30413] [25008] [10009]

    Hi.
    Recently I've had to reinstall my game and now whenever I try to update it I get the error message : " Unable to download patch files [30413] [25008] [10009] "
    I've searched everywhere for a solution but nothing seems to work. i've tried:
    - Using a VPN
    - Deleting a "problematic folder" (4e9a232b)
    - Setting the launcher and other .exe's to Window's 7 compatibility mode
    - Turn off both Firewall and Anti-virus (Both individually and at the same time)
    - Running windows in Safe-mode with networking
    - Running the launcher as Administrator.

    Sometimes it will download 2GB and then I get the error (Which will cause me to lose half of the progress if not all the progress), some other times i receive that error a few seconds after it starts updating, there seems to be no pattern. I've been having this issue since EW came out (Last major update I had to do)

    I really don't want to stop playing the game because I just can't update it so could someone from the staff please help me?
    (0)

  2. #2
    Moderator Thukoolo's Avatar
    Join Date
    Aug 2021
    Posts
    315
    Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

    For us to better assist you, please respond with the following information:

    What Platform? (Steam/Windows/Mac etc.)
    Error messages received:
    Wired or WIFI connection?
    Are there other programs being used when running FFXIV?
    When the disconnect occurs/How often?
    All steps taken to resolve the issue:

    Just to confirm, is the .exe folder for FFXIV set to 'Read Only'? (Please be sure to uncheck this option to allow 'Read & Write').

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)