Thread: An Unexpected Error after 6.01 Patch Update

I'm having the same problem as well. the launches and the error comes. can play, but without sound. nothing i saw online seens to solve this.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\work\OneDrive\Documentos
ProxyEnable 0
ProxyServer unspecified
ProxyOverride <local>;*.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64 bits (6.2, Compilação 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i3-8100 CPU @ 3.60GHz (4 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 01/11/19 09:34:56 Ver: 05.0000C
SYSTEM_LANGUAGE português (Configuração regional: português)
SYSTEM_MEMORY 8153.957MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 16857.957MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.308GB SYSTEM_FREEDISC_SPACE 41.630GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.488GB SYSTEM_FREEDISC_SPACE 0.454GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.271GB SYSTEM_FREEDISC_SPACE 284.453GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 113.245GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GT 1030
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GT 1030
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 1982.242 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4076.979 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1280 x 768 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9729
SYSTEM_GRAPHICS_DRIVER_DATE 12/14/2021 21:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Inglês
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Alto-falantes (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {0FE279A4-EBC1-4927-BA2E-24B055033370}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8899.1
SYSTEM_SOUND_DRIVER_LANGUAGE Inglês
SYSTEM_SOUND_DRIVER_DATE 2/17/2020 21:00:00
SYSTEM_SOUND DigitalOutput (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {95D0CDF8-7EB0-4223-BA4E-9DAC3499471E}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.94
SYSTEM_SOUND_DRIVER_LANGUAGE Inglês
SYSTEM_SOUND_DRIVER_DATE 9/22/2021 21:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Teclado
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {198D1560-BD4D-11EB-8001444553540000}
SYSTEM_INPUT_NAME USB Gamepad
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 4 SYSTEM_GAMEPAD_BUTTON 12 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {C91CCDC0-38BB-11EB-8001444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C91CF4D0-38BB-11EB-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {11FF28DE-28DE-0001-0000504944564944}
SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Steam
An unexpected error has occurred. Exiting FFXIV - Google Chrome
Configurações
Configurações
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

3uTools
Aplicativo da área de trabalho Autodesk
Battle.net
Diablo III
Driver Booster 8
DroidCam Client
Google Chrome
Heroes of the Storm
IRPF2021
K-Lite Mega Codec Pack 16.1.2
Microsoft Edge
Microsoft Edge Update
Npcap
Origin
PyCharm Community Edition 2021.2.3
Componente de Segurança Bradesco
Steam
The Elder Scrolls Online
Ubisoft Connect
Wireshark 3.4.6 64-bit
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Autodesk Advanced Material Library Image Library 2018
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Autodesk App Manager 2016-2018
Autodesk AutoCAD Performance Feedback Tool 1.2.8
Epic Online Services
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Aplicativos da Autodesk em destaque 2016-2018
Launcher Prerequisites (x64)
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29914
Python Launcher
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.30.30704
FARO LS 1.1.600.6 (64bit)
Suporte para Aplicativos Apple (32-bit)
Intel® Driver & Support Assistant
Microsoft Visual C++ 2005 Redistributable
Epic Games Launcher
Autodesk Material Library 2018
TechPowerUp GPU-Z
Intel® Driver & Support Assistant
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Intel Driver && Support Assistant
Dragon Age: Origins
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.30.30704
Apple Software Update
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft XNA Framework Redistributable 4.0 Refresh
Dragon Age™: Inquisition
Dragon Age™ II
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.30.30704
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Autodesk Material Library Base Resolution Image Library 2018
Vortex
7-Zip 19.00 (x64)
Autodesk AutoCAD 2018 - Português - Brasil (Brazilian Portuguese)
CPUID CPU-Z 1.96
Guild Wars 2
Hades
Owlboy
Dragon Age™ Inquisition
Dragon Age II
Tomb Raider
The Witcher 2: Assassins of Kings Enhanced Edition
Grim Dawn
Warframe
Strider
BattleBlock Theater
Lovers in a Dangerous Spacetime
Hyper Light Drifter
Darkest Dungeon®
XCOM 2
Hero Siege
Endless Legend™
The Elder Scrolls Online
Moon Hunters
Children of Morta
Dragon's Dogma: Dark Arisen
CrossCode
Divinity: Original Sin Enhanced Edition
SMITE
Ori and the Blind Forest: Definitive Edition
Oxenfree
NeuroVoider
Wasteland 2: Director's Cut
Stardew Valley
Shadow Tactics: Blades of the Shogun
Divinity: Original Sin 2
Overcooked
Battle Chasers: Nightwar
Oxygen Not Included
Pyre
Domina
Sundered: Eldritch Edition
Pillars of Eternity II: Deadfire
Kingdoms and Castles
Monster Hunter: World
Into the Breach
Wargroove
The Swords of Ditto: Mormo's Curse
Stoneshard
Halcyon 6: Lightspeed Edition
Star Renegades
Heroes of Hammerwatch
GRIS
Fell Seal: Arbiter's Mark
Kingdom Two Crowns
Wildermyth
USBPcap 1.5.4.0
Update for Windows 10 for x64-based Systems (KB4480730)
Suporte para Aplicativos Apple Apple (64-bit)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Python 3.10.0 Add to Path (64-bit)
Warsaw 2.21.0.33 64 bits
Python 3.10.0 Documentation (64-bit)
Motorola Mobile Drivers Installation 6.4.0
AutoCAD 2018
ACAD Private
AutoCAD 2018 Language Pack - Brazilian Portuguese
AutoCAD 2018 - Português - Brasil (Brazilian Portuguese)
ACA & MEP 2018 Object Enabler
Microsoft Update Health Tools
Autodesk License Service (x64) - 5.1.4
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29914
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Bonjour
Python 3.10.0 Utility Scripts (64-bit)
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29914
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Update for Windows 10 for x64-based Systems (KB4023057)
Python 3.10.0 Test Suite (64-bit)
UpdateAssistant
Apple Mobile Device Support
Intel(R) Computing Improvement Program
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Python 3.10.0 Development Libraries (64-bit)
Python 3.10.0 Tcl/Tk Support (64-bit)
Python 3.10.0 Core Interpreter (64-bit)
NVIDIA Driver de gráficos 497.29
NVIDIA GeForce Experience 3.24.0.126
NVIDIA Optimus Update 39.2.2.0
NVIDIA Software do sistema PhysX 9.21.0713
Atualizações da NVIDIA 39.2.2.0
NVIDIA FrameView SDK 1.2.4999.30397803
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA Driver de áudio HD 1.3.38.94
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.24.0.126
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.39.0.0
Intel(R) SUR QC Software Asset Manager
A360 Desktop
Python 3.10.0 Standard Library (64-bit)
Verificação de integridade do PC Windows
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Python 3.10.0 pip Bootstrap (64-bit)
Python 3.10.0 Executables (64-bit)
Epic Games Launcher Prerequisites (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Autodesk\Autodesk Desktop App\AutodeskDesktopApp.exe 0000174C
C:\Program Files (x86)\Autodesk\Autodesk Desktop App\acwebbrowser\acwebbrowser.exe 00003868
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001DD0
C:\Program Files\Google\Chrome\Application\chrome.exe 000033B4
C:\Program Files\Intel\SUR\QUEENCREEK\x64\esrv.exe 00002C08
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00000880
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 00002FE4
C:\Program Files\WindowsApps\AppUp.IntelGraphicsExperience_1.100.3407.0_x64__8j3eq9eme6ctt\GCP.ML.BackgroundSysTray\IGCCTray.exe 00000FC4
C:\Program Files\WindowsApps\AppUp.IntelGraphicsExperience_1.100.3407.0_x64__8j3eq9eme6ctt\IGCC.exe 000039A8
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.12013.0_x64__8wekyb3d8bbwe\GameBar.exe 00003410
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.12013.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 000009E0
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21113.36.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002900
C:\Users\work\AppData\Local\Discord\app-1.0.9003\Discord.exe 00000C5C
C:\Users\work\AppData\Local\Microsoft\OneDrive\21.245.1128.0002\FileCoAuth.exe 0000027C
C:\Users\work\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00002FD8
C:\WINDOWS\Explorer.EXE 00001D7C
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00001CFC
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00002658
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00000660
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 000028A8
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000037D0
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002078
C:\WINDOWS\system32\DllHost.exe 00000FF0
C:\WINDOWS\system32\SettingSyncHost.exe 00002AB0
C:\WINDOWS\system32\conhost.exe 00002538
C:\WINDOWS\system32\sihost.exe 00000570
C:\WINDOWS\system32\svchost.exe 00001F68
C:\WINDOWS\system32\taskhostw.exe 00001D24
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000025E8
C:\Windows\System32\RuntimeBroker.exe 00003464
C:\Windows\System32\SecurityHealthSystray.exe 000026BC
C:\Windows\System32\oobe\UserOOBEBroker.exe 000036E4
F:\Epic Games\Epic Games\Launcher\Engine\Binaries\Win64\EpicWebHelper.exe 00003F40
F:\Epic Games\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 00002BA8
F:\Steam\GameOverlayUI.exe 00003A74
F:\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000023E4
F:\Steam\steam.exe 00002CC4
F:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00003034
F:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00002B2C

Good morning everyone!

I apologize for the delay in response to this issue and for the ongoing issues you all are facing.

Please try the following below if you have not already done so:

- Update and reinstall the drivers for your graphics card and sound drivers (if applicable).
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
- Please be sure that Final Fantasy XIV is installed to the C: Drive.
- Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc.) as they may interfere with startup.
- Make sure that the Windows OS is fully updated.

If these troubleshooting tips do not resolve the issue, please reply back with the troubleshooting steps you have already taken to help resolve the issue.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!

Type mixer into start menu search and change ffxiv to use the realtek sound instead of blank.