Sound Issues after 6.01

**TaleraRistain** · 12-23-2021 01:39 AM

Originally Posted by -BlueGreen-

Don't even bother. They have a free trial for that spatial audio thing, and going through the hoops to set that up doesn't help. There's even a youtube video where someone was showing off the stuttering and even toggled the new plugin on and off to demonstrate that plugin or not, the problem happens.

That's not to say that the change to support the plugin isn't to blame. As a software developer, I'd certainly agree at this point that the changes just to support the plugin are likely to blame and that the presence (or not) of the plugin itself is clearly irrelevant given the evidence from that video and my own first-hand tests with and without the plugin.

I saw some discussion that apparently this even affects some PS4/PS5 users. Does anyone know of a link to a post/thread about that? Does PS4/PS5 even have any kind of option for spatial audio? This would make for an interesting twist to this situation as I'd be surprised if the console versions were affected by the changes to support a plugin that I'm pretty sure is PC-exclusive. All I see are PC users, and the range of hardware is all over the map from AMD FXes through Ryzens, some Intel i7s and i9s, some with discrete audio cards such as soundblaster (so not Realtek) and both NVIDIA and ATI GPUs.

There's a user in this conversation that says they're on PS4 and I think someone in one of these threads here has mentioned console, too.

https://twitter.com/bunsbunbuns/stat...90235038646272

**Jeslynn** · 12-22-2021 12:18 PM

No issues before todays patch. Now no audio in game at all. Works in menu screen but as soon as that 4k+ multi-hour queue goes, no sound. Thanks.

**shandreax** · 12-22-2021 01:03 PM

An issue wherein certain sounds do not play correctly under certain conditions.
* We expect sound issues created after the release of Patch 6.0 to be resolved via adjustments to the sound engine. Should you continue to experience sound-related issues, we recommend the following:
Open the Windows control panel, select your default audio device, and view properties. Then, under the Advanced tab, select a lower setting for the default format. (A lower bit rate and Hz range is less system intensive.)

I am now on CD quality for game and sounds like I threw a few bricks in a Dryer and hit max speed.(see youtube for that video) When in combat its bad now in raid with 8 peeps its beyond insane..... you did not fix it and apparently the above instructions that seem to be saying its due to our audio not able to handle the game and lower the settings so its not too intensive sounds really funny hmmm... everything was fine prior to patch for YEARS!! and now drum roll!! <<<< oh I would not be able to hear that over this NOISE!

**indaface98** · 12-22-2021 06:41 PM

Yeah I just got into the game and have been having issues since EW. Just finished the 7th astral era quests with HORRIBLE popping audio. I hope they find a fix for this soon ;_;.

**thesm1l3y** · 12-22-2021 11:24 PM

Originally Posted by -BlueGreen-

I saw some discussion that apparently this even affects some PS4/PS5 users. Does anyone know of a link to a post/thread about that? Does PS4/PS5 even have any kind of option for spatial audio? This would make for an interesting twist to this situation as I\\'d be surprised if the console versions were affected by the changes to support a plugin that I\\'m pretty sure is PC-exclusive. All I see are PC users, and the range of hardware is all over the map from AMD FXes through Ryzens, some Intel i7s and i9s, some with discrete audio cards such as soundblaster (so not Realtek) and both NVIDIA and ATI GPUs.

This even further cements the fact that it's a problem on their end. They have to do something, the situation is atrocious.

**Raikaris** · 12-26-2021 01:18 PM

The issue with sound also started for me once the 6.01 patch dropped; prior it had been fine, and now I can't join any fight either in the overworld or in duties / instances without the audio sounding like a skipping record. Doing content with my audio muted is terrible for the user experience an no quick-fixes seem to help. I can only hope the acknowledge this is ongoing and offer a better response than 'update your systems'.

**Maeklos** · 12-26-2021 04:05 PM

Originally Posted by Raikaris

I can only hope the acknowledge this is ongoing and offer a better response than 'update your systems'.

SE's response can't be "update your system". They put out the benchmark, right? The benchmarked worked fine. No one had an issue with that - because it used the old sound engine. But see, the thing is, because it was benchmarking software for Endwalker, and Endwalker doesn't work like the benchmark did, that leaves the door open for a case of fraud if the problem isn't rectified.

It's the equivalent of buying an electric car with all the bells and whistles, then the car gets delivered and it doesn't have any wheels, runs on leaded gasoline, has an 8-track player, and the convertible top is actually just some dude's Hawaiian shirt stretched over the top of the cab. In effect, it's not what was advertised and it's not what customers paid for.

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