I purchased Endwalker digital collectors edition from HumbleBundle.com due to continuous errors on the mog station and customer service being unable to help me. I registered my code, it was accepted, I received the earrings. I didn't have a toon high enough to use early access, but I do not have access to the Endwalker expac....and the launcher prompts me to enter my registration code, but when I do, it tells me that code is already registered. Well, DUH! I also never receive the items from the collectors edition. I didn't realize that I didn't have it until I finished Shadowbringers and the quest for Endwalker is red.

I just need to know how to get this rectified.