unable to complete version check[30605][20447][20526]

[MrBonjangles]

From Malaysia, having same problem but manage to use mobile data to access the launcher(vpn doesnt work,dns doesnt work, edit FFXIV_BOOT doesnt work) but if i use my wifi to launch the game it does the same error. Any solutions to to turn it back to my wifi network? was fine 1hr ago......was still playing but the moment my laptop went out of battery and re-open, the error begun....plus i uninstalled it need to reinstall.....

[KuroLalafell]

At least for Singtel users (Singapore).

Based on what I saw in the HTML response, the URL was redirected through Airtel India which has some contract with Singtel.

https://www.singtel.com/about-us/med...l-rights-issue

And recently this month, India has been secretly blocking websites and Airtel seemed to be one of the companies involved.

https://www.indiatoday.in/technology...025-2021-12-07

This problem would likely lasted awhile and might slowly affect any services using them.

[Viwyn]

So that means we can only leave it to Singtel to liase with the India government???

Boy.... if this is true, the solution to rectify this will take a very long long time....

[leiilucene]

Indonesia, CBN.
I tried using VPN to start up the launcher and it worked, but I ended up uninstalling and having to reinstall the whole 73gb patch again now.
I don't know if it's Square Enix's problem or some government's problem but I hope they give some sort of clarification here or in the news section, cos I'm quite sure there are some plenty of users ending up reinstalling the whole game like I do. And tomorrow's patch day.

Hey!! Im from Indonesia too using CBN. Have you solved it yet? . Currently will try to call CBN, see if there's something they could help

[Darneltia]

Greetings fellow Eorzean,

For us to better assist you, please respond with the following information:

Platform? (Steam/Windows/PS4/PS5/Mac etc.)
If on PC, have you tried uninstalling and reinstalling the game from scratch along with deleting the Final Fantasy XIV folder within the "My Documents" > "My Games" parent folder?
Wired or wireless connection:
Internet Service Provider:
Region/Location: (your actual region not in game)
Separate Modem and Router or Hybrid?

We look forward to your reply back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Yukikaze88]

At least for Singtel users (Singapore).

Based on what I saw in the HTML response, the URL was redirected through Airtel India which has some contract with Singtel.

https://www.singtel.com/about-us/med...l-rights-issue

And recently this month, India has been secretly blocking websites and Airtel seemed to be one of the companies involved.

https://www.indiatoday.in/technology...025-2021-12-07

This problem would likely lasted awhile and might slowly affect any services using them.

Thank you for doing a bit of digging, kind Sir. Singtel owns a stake in India's Bharti Airtel. I'm no Internet guru but just find it strange that traffic is routed through them for a connection to Japan. I'm not sure whose court the ball is in now, was the page recently blocked by Airtel, or did something change in the pre-patch stuff from SE's end that triggered some autoblocking? Singtel won't reroute traffic just for the few of us, I'm sure... Looks like you're right and this is not a one, two day issue. Probably longer now, a month or more maybe, idk.

Not sure why it's happening for select users of other ISPs in other countries, maybe your FFXIV data traffic is routed through Airtel also, for some reason?

EDIT: Mods are taking in info requests per the above, let's report our situation, guys

Greetings fellow Eorzean,

For us to better assist you, please respond with the following information:

Platform? Windows
If on PC, have you tried uninstalling and reinstalling the game from scratch along with deleting the Final Fantasy XIV folder within the "My Documents" > "My Games" parent folder? Based on earlier posts in this thread, it did not seem necessary.
Wired or wireless connection: Wireless
Internet Service Provider: Singtel
Region/Location: (your actual region not in game) Singapore
Separate Modem and Router or Hybrid? We have a router and an optical network terminal here, I'm going to assume this is 'Separate'.

[Mariichuu]

What I did was to use my phone hotspot to log in to the launcher. Then before pressing play, i changed back to my singtel wifi. It worked fine for me while playing game with Wifi. My phone hotspot is using giga network

[Luneite]

Also facing the same issue since 2 days ago

Platform - Mac (MacBook Air M1 if it matters)
If on PC, have you tried uninstalling and reinstalling the game from scratch along with deleting the Final Fantasy XIV folder within the "My Documents" > "My Games" parent folder - Uninstalled game, will try re-installting later
Wired or wireless connection - wireless
Internet Service Provider: Singtel
Region/Location: Singapore
Separate Modem and Router or Hybrid - I would assume hybrid, have a main modem then an optical network router

Hopefully this gets resolved soon... I just purchased the full version of the game and was hoping to play more

[leiilucene]

Greetings fellow Eorzean,

For us to better assist you, please respond with the following information:

Platform? (Steam/Windows/PS4/PS5/Mac etc.)
If on PC, have you tried uninstalling and reinstalling the game from scratch along with deleting the Final Fantasy XIV folder within the "My Documents" > "My Games" parent folder?
Wired or wireless connection:
Internet Service Provider:
Region/Location: (your actual region not in game)
Separate Modem and Router or Hybrid?

We look forward to your reply back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Hello Sir Darneltia, thankyou for following up on these issues!
Platform: Windows
If on PC, have you tried uninstalling and reinstalling the game from scratch along with deleting the Final Fantasy XIV folder within the "My Documents" > "My Games" parent folder? I do not think that would be helpful (been reading previous users too who tried reinstalling), and it has possibility to complicate things further. Therefore I choose to not reinstall

Wired or wireless connection: Wired (can be wireless as well)
Internet Service Provider: CBN (Cyberindo Aditama)
Region/Location: Indonesia
Separate Modem and Router or Hybrid? Doesn't really understand this one, probably hybrid

The game run well so far, can't access launcher since yesterday night (20 Dec 2021, GMT+7)

[Raynesis]

Greetings fellow Eorzean,

For us to better assist you, please respond with the following information:

Platform? (Steam/Windows/PS4/PS5/Mac etc.)
If on PC, have you tried uninstalling and reinstalling the game from scratch along with deleting the Final Fantasy XIV folder within the "My Documents" > "My Games" parent folder?
Wired or wireless connection:
Internet Service Provider:
Region/Location: (your actual region not in game)
Separate Modem and Router or Hybrid?

We look forward to your reply back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Platform? (Steam/Windows/PS4/PS5/Mac etc.)
Windows

If on PC, have you tried uninstalling and reinstalling the game from scratch along with deleting the Final Fantasy XIV folder within the "My Documents" > "My Games" parent folder?
No, the reinstall process is long, and many have stated that it does not work.
However, connecting to mobile hotspot (different ISP from internet line) to open the launcher, then game menu screen, then switch back to ethernet allows me to enter the game world.
Once I exit the game, the launcher will show the same error (while on ethernet).


Wired or wireless connection:
Wired

Internet Service Provider:
Singtel = unable to open launcher
StarHub (mobile hotspot) = able to open launcher

Region/Location: (your actual region not in game)
Singapore

Separate Modem and Router or Hybrid?
Mesh Router -> Main Router