unable to complete version check[30605][20447][20526]

[Crescence]

Hey!! Im from Indonesia too using CBN. Have you solved it yet? . Currently will try to call CBN, see if there's something they could help

Unfortunately no O: I managed to find a way to start the launcher by using NordVPN and set the country to Japan before opening the launcher (after that you can turn off the VPN), but apparently right now I have to do that every single time I want to start the launcher. Hope either the provider or SQE side can find some solution for this

[MrBonjangles]

Greetings fellow Eorzean,

For us to better assist you, please respond with the following information:

Platform? (Steam/Windows/PS4/PS5/Mac etc.)
If on PC, have you tried uninstalling and reinstalling the game from scratch along with deleting the Final Fantasy XIV folder within the "My Documents" > "My Games" parent folder?
Wired or wireless connection:
Internet Service Provider:
Region/Location: (your actual region not in game)
Separate Modem and Router or Hybrid?

We look forward to your reply back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Platform? (Steam/Windows/PS4/PS5/Mac etc.)
Windows

If on PC, have you tried uninstalling and reinstalling the game from scratch along with deleting the Final Fantasy XIV folder within the "My Documents" > "My Games" parent folder?
Yes i did. Even tried Editing FFXIV_BOOT.crg for Bootvercheckmode 0>1
B4eulaAgreement 0>1.
However, connecting to mobile hotspot (different ISP from internet line) to open the launcher, then game menu screen, then switch back to ethernet.
Once I exit the launcher/game, the launcher will show the same error (while on ethernet with changed DNS of 1111/1001 & 8888/8844). Even VPN cant help


Wired or wireless connection:
Wireless

Internet Service Provider:
Unifi = unable to open launcher
Digi (mobile hotspot) = able to open launcher

Region/Location: (your actual region not in game)
Malaysia

Separate Modem and Router or Hybrid?
Main Router

Looking forward for good news! Was working normally fighting Sephirot EX minilvl no echo and my laptop went to sleep cause of battery outage and boot backup(10sec interval after sleep mode) launcher Error starts.

[Crescence]

Greetings fellow Eorzean,

For us to better assist you, please respond with the following information:

Greetings, sir. Thanks for the follow up, glad to know this reached dev side.

Platform? Windows
If on PC, have you tried uninstalling and reinstalling the game from scratch along with deleting the Final Fantasy XIV folder within the "My Documents" > "My Games" parent folder?
Yes and no, I tried uninstalling and reinstalling the game from scratch but not delete the folder in My Documents > My Games. Launcher still wouldn't work after reinstalled
Wired or wireless connection: Wired
Internet Service Provider: CBN
Region/Location: Indonesia
Separate Modem and Router or Hybrid? Separate

After uninstalling and reinstalling the game the launcher still wouldn't work, so I opted for a diff method and tried using NordVPN to change my location to Japan and it worked in opening the launcher. Then, finally, i could reinstall and re-download the whole patch. That happened yesterday and just now when I tried opening the launcher again, it still shows the same error and I had to use VPN again to run the launcher, so I'm assuming it's a reoccurring problem that needs to be fundamentally fixed

[KuroLalafell]

Greetings fellow Eorzean,

For us to better assist you, please respond with the following information:

Platform? (Steam/Windows/PS4/PS5/Mac etc.)
If on PC, have you tried uninstalling and reinstalling the game from scratch along with deleting the Final Fantasy XIV folder within the "My Documents" > "My Games" parent folder?
Wired or wireless connection:
Internet Service Provider:
Region/Location: (your actual region not in game)
Separate Modem and Router or Hybrid?

We look forward to your reply back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Platform: PC
If on PC, have you tried uninstalling and reinstalling the game from scratch along with deleting the Final Fantasy XIV folder within the "My Documents" > "My Games" parent folder? : No
Wired or wireless connection: Wired connection
Internet Service Provider: Singtel
Region/Location: (your actual region not in game) Singapore
Separate Modem and Router or Hybrid? Hybrid

Managed to resolve the issue via:
- Changing my DNS address to use one of the public ones (e.g. 4.2.2.2, 1.1.1.1, etc.)
- Using VPN to get past the launcher's version check

Everything after version check worked without having any of the above.

[Viwyn]

Greetings fellow Eorzean,

For us to better assist you, please respond with the following information:

Hi, thanks for the follow-up

Platform: Steam
If on PC, have you tried uninstalling and reinstalling the game from scratch along with deleting the Final Fantasy XIV folder within the "My Documents" > "My Games" parent folder?
Uninstalled game and tried reinstalling
Wired or wireless connection: Wired
Internet Service Provider: Singtel
Region/Location: Singapore
Separate Modem and Router or Hybrid Not sure of this, have a cable directly attached to router.

Managed to change DNS to reinstall the game but this morning same problem arises when trying to login from steam client

[SSRpizza]

At least for Singtel users (Singapore).

Based on what I saw in the HTML response, the URL was redirected through Airtel India which has some contract with Singtel.

https://www.singtel.com/about-us/med...l-rights-issue

And recently this month, India has been secretly blocking websites and Airtel seemed to be one of the companies involved.

https://www.indiatoday.in/technology...025-2021-12-07

This problem would likely lasted awhile and might slowly affect any services using them.

Thank you for digging this up. I already sent them a feedback on why websites blocked by India is affecting Singapore users. If no solution besides using vpn then I'm switching ISP next month.

[FudoMyoo]

Platform: PC

If on PC, have you tried uninstalling and reinstalling the game from scratch along with deleting the Final Fantasy XIV folder within the "My Documents" > "My Games" parent folder? :
YES! (Doesn't resolve the problem).

Wired or wireless connection:
Wired connection

Internet Service Provider:
View Quest

Region/Location: (your actual region not in game)
Singapore

Separate Modem and Router or Hybrid?
Both PCs in the room are wired to the same modem.

Edit: We found the solution is tether mobile phone 4G to PC, get pass the login page, remove phone tether, use back wired LAN and the connection is ok.

[RobynDaBank]

Greetings fellow Eorzean,

For us to better assist you, please respond with the following information:

Platform? (Steam/Windows/PS4/PS5/Mac etc.)
If on PC, have you tried uninstalling and reinstalling the game from scratch along with deleting the Final Fantasy XIV folder within the "My Documents" > "My Games" parent folder?
Wired or wireless connection:
Internet Service Provider:
Region/Location: (your actual region not in game)
Separate Modem and Router or Hybrid?

We look forward to your reply back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Platform is Windows, not Steam.
I reinstalled the entire game yesterday and issue is still not fixed.
Wireless connection. Hotspot doesn't work either, shows the same issue. Then again my hotspot uses the same ISP.
ISP is Reliance Jio. I'm not using Airtel. VPN gets me past the launcher but login fails, giving me a 30410 30607 20457 404 error.
Region is Delhi, India.
I'm unsure what a hybrid is, but if it helps I have only one box that being my modem, no separate router.

[SSRpizza]

Platform: PC
If on PC, have you tried uninstalling and reinstalling the game from scratch along with deleting the Final Fantasy XIV folder within the "My Documents" > "My Games" parent folder? : No
Wired or wireless connection: Wired connection
Internet Service Provider: Singtel
Region/Location: (your actual region not in game) Singapore
Separate Modem and Router or Hybrid? Hybrid

Managed to resolve the issue via:
- Changing my DNS address to use 1.0.0.1. (1.1.1.1 DNS does not work as of 21st Dec 21)
- Using VPN to get past the launcher's version check.

[FudoMyoo]

Try this method guys. Worked for me and wife.

We found the solution is tether mobile phone 4G to PC, get pass the login page, remove phone tether, use back wired LAN and the connection is ok.

Edit: Our phone ISP is M1 (Not Singtel or ViewQuest)