Grubhub Promo not applied

[Kitsu]

There is a large amount of FFXIV players that participated in this promotion that did not receive the code regardless of first come, first serve. Some players that participated on 12/15 received a code while others that ordered on 12/10 did not receive the code.

Customer support representatives are telling us all different things. It is very confusing and frustrating. GrubHub's service seems to have technical difficulties that interfered with the promotion.

Please allow participating customers to send in their receipts for their purchases to be honored due to the poor experience of this promotion.