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  1. #1
    Player
    KitKatnip's Avatar
    Join Date
    Aug 2014
    Posts
    149
    Character
    Lannie Sherrin
    World
    Cactuar
    Main Class
    Arcanist Lv 81
    I had a problem a while back with the game not playing at all, just a black screen and then crash. Turned out the game uses Internet Explorer and you have to clear the cache and delete cookies when it won't launch. I don't know if that is the same problem you are having, but it can't hurt to try.
    (1)

  2. #2
    Player
    ArkenaeuxBelmont's Avatar
    Join Date
    Dec 2021
    Location
    Ishgard
    Posts
    217
    Character
    Arkenaux Belmont
    World
    Exodus
    Main Class
    Paladin Lv 90
    Quote Originally Posted by KitKatnip View Post
    I had a problem a while back with the game not playing at all, just a black screen and then crash. Turned out the game uses Internet Explorer and you have to clear the cache and delete cookies when it won't launch. I don't know if that is the same problem you are having, but it can't hurt to try.
    Yup. This was also something I experienced awhile back too. I was baffled as all my drivers and such were up to date, and I have a 2060 Super OC so I was dumbfounded what could've been wrong.

    Turns out IE cookies and cache actually play a factor. Who knew?
    (1)

  3. #3
    Player
    Alestorm's Avatar
    Join Date
    Mar 2016
    Posts
    1,085
    Character
    Oraina Fhey
    World
    Coeurl
    Main Class
    Red Mage Lv 90
    Quote Originally Posted by KitKatnip View Post
    I had a problem a while back with the game not playing at all, just a black screen and then crash. Turned out the game uses Internet Explorer and you have to clear the cache and delete cookies when it won't launch. I don't know if that is the same problem you are having, but it can't hurt to try.
    I have never used IE since I use Chrome, but I can try and clear my cookies on that to see if it helps.

    Quote Originally Posted by Penthea View Post
    Did you try reinstalling the game?
    I found an option in the launcher to see if that works. if not I might have to try a total reinstall. Good thing I have my hud backed up... hopefully.
    (0)

  4. #4
    Player
    Valkyrie_Lenneth's Avatar
    Join Date
    Mar 2011
    Location
    Limsa Lominsa
    Posts
    8,038
    Character
    Lynne Asteria
    World
    Jenova
    Main Class
    Viper Lv 100
    Quote Originally Posted by Alestorm View Post
    I have never used IE since I use Chrome, but I can try and clear my cookies on that to see if it helps.



    I found an option in the launcher to see if that works. if not I might have to try a total reinstall. Good thing I have my hud backed up... hopefully.
    Whether or not you use ie it's still installed, and xivs Launcher uses it. Lots of programs hook into ie for interfaces. It's weird.

    Resetting it is a good step because it fixes weird issues. (you do that through the last tab of the internet options app)
    (1)

  5. #5
    Player
    Packetdancer's Avatar
    Join Date
    Oct 2019
    Location
    Gridania
    Posts
    1,948
    Character
    Khit Amariyo
    World
    Leviathan
    Main Class
    Sage Lv 100
    Quote Originally Posted by Valkyrie_Lenneth View Post
    Whether or not you use ie it's still installed, and xivs Launcher uses it. Lots of programs hook into ie for interfaces. It's weird.
    Most operating systems have a UI control you can use in your applications for displaying HTML markup (and even loading resources over the network), and they often use the same engine as the 'built-in' web browser for the system, whatever that is. On MacOS and iOS, for instance, the 'web view' control you can use in your applications is powered by WebKit, same as Safari is.

    It's just that on Windows, settings (and cache and such) relating to that standard HTML-viewer control are buried in a web browser that no one uses and most people forget still exists.
    (0)
    Quote Originally Posted by Packetdancer
    The healer main's struggle for pants is both real, and unending. Be strong, sister. #GiveUsMorePants2k20 #HealersNotRevealers #RandomOtherSleepDeprivedHashtagsHere
    I aim to make my posts engaging and entertaining, even when you might not agree with me. And failing that, I'll just be very, VERY wordy.

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