Greetings fellow Eorzean,

We apologize for the inconvenience. Please respond with the following information so we can better understand the concern:

Platform? (Steam/Windows/Mac)
Which controllers specifically did you try? Provide makes and models
When using wired method, did you disable any bluetooth options to avoid interference?
Do you have multiple controllers or other 3rd party devices hooked up the machine?
Did anything change in the computer's environment that may have contributed to the problem?
Try running a clean boot on the machine to see if that may help (disable any programs that may be interfering with the game such as discord if applicable)
Wired or wireless connection:
Internet Service Provider:

We look forward to your response back.

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