PC Controller losing connection intermittently

[RyuDragnier]

Platform?
Windows

Which controllers specifically did you try?
Dualshock 4, both on Bluetooth and wired
Logitech F310, wired.

When using wired method, did you disable any bluetooth options to avoid interference?
Yes.

Do you have multiple controllers or other 3rd party devices hooked up the machine?
Just a USB mouse.

Did anything change in the computer's environment that may have contributed to the problem?
Brand new laptop, less than 2 months old. This controller disconnection issue occurred Day 1 of me trying the controller on PC.

Try running a clean boot on the machine to see if that may help (disable any programs that may be interfering with the game such as discord if applicable)
Tried, still happens.

Wired or wireless connection:
Wired

Internet Service Provider:
AT&T.

[Rieve_Nailo]

Adding some more instances, as it also happens when my wife is trying to play over PS Remote Play, and it was so bad today over steam remote streaming that the game was unplayable, even though the picture was perfect - as if i was playing at my pc.

Platform?
Windows, Steam Link, and PS Remote Play

Which controllers specifically did you try?
Dualshock 4, XBox Series X

When using wired method, did you disable any bluetooth options to avoid interference?
Yes.

Do you have multiple controllers or other 3rd party devices hooked up the machine?
Just mouse and keyboard

Did anything change in the computer's environment that may have contributed to the problem?
No

Try running a clean boot on the machine to see if that may help (disable any programs that may be interfering with the game such as discord if applicable)
It happens no matter how much or little anything is running

Wired or wireless connection:
Both

Internet Service Provider:
Phynx Fiber (600 mbps up and down)

[Angelerator]

I've just started having this problem. I started using a controller when Endwalker released because of my poor wrists and it's been fine until like 2-3 weeks ago and I've just been gritting my teeth and bearing with using a keyboard when it just suddenly starts happening. Some days I can go hours and hours without it giving me any problems and sometimes it constantly freezes up every second. It's only FF14 so it's maddening. I've tried literally everything mentioned on the internet.

I've tried disabling any enumerators, disabling windows services for plug n play/etc, unplugging USB devices one by one, tried different controllers, updating my BIOS, updating my graphic drivers, tried different USB ports, tried only using USB 2.0 or 3.0 ports, since I have a ps3 controller I tried changing my drivers to a different program (which also lets me try various input methods), I've closed various programs to see if any were interfering, turned off USB power settings, I've disabled sleep mode for every single item in my device manager, ran every windows/file checker available for corruption, tried reinstalling my drivers with Driver Signature Enforcement disabled on boot, reinstalled the game with the "restore game data" option. I've literally formatted my harddrive and reinstalled windows 10 TWICE. If this doesn't prove that the game's controller functionality is dysfunctional, I don't know what will.

It's clear it's something to do with the device manager refreshing, but it only happens when FFXIV is open so I have no clue what we're supposed to do to fix this. I've even seen a few people mention this happens on console, which is crazy to me. I feel like this is an incredibly critical problem for the game to have yet it's been happing to people for years.


EDIT: I've not necessarily found a fix per se, but in my case it's a great workaround. Since the controller still works even when the device manager refreshes (by looking in Windows' game controller settings), I figured I'd just bind the controller inputs to keybinds. This normally would be a nightmare in an mmo but I just found out FFXIV lets you bind controller inputs to keys, which is under the "gamepad" section of the keybinds menu when you hit esc. So either use joy2key, xpadder, or in my case use controller configuration in steam for the non steam version of the launcher, and bind your controller inputs to unused keys on your keyboard. Using "directional pad" for the joysticks even lets you bind the L3/R3 buttons. The downside to this is that the joysticks are stiff and you dont get that rolling analog input, but this completely bypasses FFXIV getting any controller input and therefore completely ignores whether or not the device manager is refreshing. Also the upside of steam over something like joy2key is you wont be doing keyboard presses outside of the game. Just remember to disable the gamepad in FFXIV's settings to stop double input.
I believe you can bind keys to inputs with DS4windows but I can't confirm since it won't run on my pc. I can't believe I didnt do this before but then again I didn't know steam's controller settings were this robust.

[AngelicSnake]

I cant believe this still isn't fixed. ffxiv is the only game I've played that has this issue and its kind of a huge one to have in a game where not being able to move for 1 second can mean life or death. Every thing I look up to try and fix it just says "disable the root enumerator" which I've done and that hasnt helped at all.

[Irohma]

The problem returns. I've played with a controller since at least 2015 and this issue was always there. Once in a while the controller would not respond for a second and then it would get back to normal. This was rare though, most likely happening in my first few minutes after booting the game and then not ever again during the day.

Now, after the latest patch, this has made the game almost unplayable. The controller stops responding every minute or so, sometimes twice in a row. I've attempted every possible solution in this topic and beyond to no avail. As with almost everyone else, this does not happen in any other game I've tried. In fact, it was a minor issue in FFXIV itself prior to patch 6.3 for me.

Platform?
Windows 11 (Steam)

Which controllers specifically did you try?
Dualshock 4, both on Bluetooth and wired (wired was my standard way of playing the game before)
Xbox One Controller, on Bluetooth.

When using wired method, did you disable any bluetooth options to avoid interference?
Yes.

Do you have multiple controllers or other 3rd party devices hooked up the machine?
No. Only one controller at a time was connected to my PC.

Did anything change in the computer's environment that may have contributed to the problem?
No. Game was playing fine right up until patch 6.3.

Try running a clean boot on the machine to see if that may help (disable any programs that may be interfering with the game such as discord if applicable)
No change. Multiple boots, multiple attempts with and without other programs running. The controller stills loses connection once or twice every minute.

Wired or wireless connection:
Tried both with a DS4 Controller and via bluetooth with a Xbox One controller.

Internet Service Provider:
Vivo.