What do we want? (Response to congestion)

[HyperSMB]

So, I just want to get a general pulse of the population of the boards at this point in relation to queue and current services.

Right now we have:

* Numerous login related errors, most on SE's end
* Renaming Services down
* Massive Login queues even with backup servers

What we have gotten is:

* 21 combined days extension on our play time
* A promise of one 2002 error cause fixed in patch 6.01
* A halt on the sale of the base game
* Promise of a server roadmap in January

What I really want to know, is this enough for you? Is this the path you want SE to take? Is there a next step if this continues into January (Which it most likely will)?

[Cadmar]

For now I’m really happy with today’s response. It covers all the bases.

Now, that could change dependent on a few things.

1. Will the fix for 2002 actually fix the 2002?
2. If additional problems arise will the increase the comp time again?
3. What will the new server road map look like.

If the answers to 1 and 2 are yes, then it’s all good in my hood. It’s the answer to number 3 that I am most curious to see though.

[Kaurhz]

21 Days-> Reasonable compensation thus far.

Promise of the 2002 error code fix? -> Also perfect, it will help to alleviate some peoples' frustrations when they aren't required to queue twice

Halt on sales? -> Good/Bad - Good in that it will alleviate some issues. Bad for those that wanted the game as a holiday present.

Promise of a roadmap? -> Excellent. They're communicating their intentions with their player base.

Is this enough for me? Given the present circumstances, yes.

[Eli85]

What should happen is the suspension of all subscription payments until players can log in under a reasonable time frame. S-E is getting awfully close to false advertising with all the EW sales they've done to this point. Offering a product that can only be accessed by a minority of customers is very, very bad.


edit: White knights are out already. None of you are worth responding to with your twisted logic.

[PredatoryCatgirl]

Assuming that everything that has been promised is delivered, this would be the next best thing to the problem never happening at all. SE has salvaged their bungled launch quite well.

[Packetdancer]

It's funny, but the things beyond that which I'd most want to alleviate some of the situation are minor QoL things at best, stuff like:

1. Change the 'error state' noise during login queue to be distinctly different from the 'refreshing your queue position' noise, so that you can immediately and audibly tell when something goes wrong and you get bounced. (I'd love it even more if connection errors didn't bounce you out of the client entirely, but I recognize that's a not-small technical change to the entire login architecture and not likely to happen.) I would be shocked if this one was a difficult change to make.
2. If feasible, add the ability to cycle retainers on ventures to the mobile application. Yes, that's not a super small feature to develop -- so it wouldn't be anything we'd see right away -- but the companion app team is separate from the main client and server team so it might be doable. And if it was in place, you could do things like still at least send retainers out for crafting materials and stuff even if you can't log in to the game.
3. Temporarily up the idle-logout time to 45 minutes (or even an hour). I know people who get frantic because they have a thing in-game with friends at 6:30pm, so they start logging in at 4pm to ensure they're on-time, they're gonna walk the dog at 6pm ahead-of-time or whatever... and then they unexpectedly get through the queue earlier than they figured, at like 5:50, and panic that if they go walk the dog now and are even a minute late getting back to the keys they're going to get logged out. Most have a spouse or a roommate or someone who they can be like "Please just go move my character every ten minutes until I'm back so I don't get logged out", but a few don't, and it feels like a slightly longer grace period on that AFK logout would make it less likely people would be tempted into using AFK-prevention trickery.

Stuff like that.

[Areic]

What should happen is the suspension of all subscription payments until players can log in under a reasonable time frame. S-E is getting awfully close to false advertising with all the EW sales they've done to this point. Offering a product that can only be accessed by a minority of customers is very, very bad.

They're giving 3 weeks so far of free time to cover said issues, if you choose to subscribe knowing what was coming when they forewarned thats on you. Staying subbed is fine with the free time given as long as they continue to give time per extreme "downtime"

[ArthurATDayne]

I mainly want SquareEnix to stay the course and move their asses to add more logical data centers ASAP so the queue situation can be brought down to sensible levels during prime time hours so everyone can have sufficient access to FFXIV to do whatever they hell they want, be it dancing all day, music, RPing, MSQ, dungeons, trials, raids, exploring, anything for 24hours a day if they so please.

I'll also take some vouchers for 2000 Poetics, 2000 Aphorisms for all the prime time weekday hours I had to wait getting into FFXIV, IF even getting in at all, some days it's just NOPE gotta sleep for work. Weekend queue numbers aren't much better either, 5000/ERROR/4000/ERROR/3000/2000/1000/ERROR/200/ERROR etc but at least I can log in at 11pm-6am to get through MSQ and other things.

https://na.finalfantasyxiv.com/lodes...390.1630454288

With the help of IT equipment vendors from all around the world, we are slowly beginning to receive information about delivery dates and figures. Considering the high specification requirements for FFXIV servers, along with the fact that adding a single logical data center requires hundreds of servers, we invariably need much more time, but we are starting to see some progress. In line with this, the Server and Infrastructure teams are working together to plan for new additions, and we hope to be able to provide some sort of roadmap by the end of January 2022.

We are considering adding servers to each region, especially plans for a large-scale addition in North America and Europe, and will be looking at the number of servers, infrastructure construction time, power issues, and server rack situation to see if we should do this sequentially or in one big push. Either way, the plan is to introduce a large number of additions, which we intend to carry out quickly and safely with as minimal inconvenience to our players as possible, and we will follow up regarding this matter as we progress.

[Valkyrie_Lenneth]

What should happen is the suspension of all subscription payments until players can log in under a reasonable time frame. S-E is getting awfully close to false advertising with all the EW sales they've done to this point. Offering a product that can only be accessed by a minority of customers is very, very bad.

It's not false advertising though. That would be "no queues, no disconnects, no issues in our new expansion".


That's not a thing ever said.

[HyperSMB]

It's not false advertising though. That would be "no queues, no disconnects, no issues in our new expansion".


That's not a thing ever said.

I have to agree, it isn't false advertising or anything even close honestly, especially when we now appear to have good faith efforts on the devs to correct the issues.