What do we want? (Response to congestion)

[HyperSMB]

So, I just want to get a general pulse of the population of the boards at this point in relation to queue and current services.

Right now we have:

* Numerous login related errors, most on SE's end
* Renaming Services down
* Massive Login queues even with backup servers

What we have gotten is:

* 21 combined days extension on our play time
* A promise of one 2002 error cause fixed in patch 6.01
* A halt on the sale of the base game
* Promise of a server roadmap in January

What I really want to know, is this enough for you? Is this the path you want SE to take? Is there a next step if this continues into January (Which it most likely will)?

[Cadmar]

For now I’m really happy with today’s response. It covers all the bases.

Now, that could change dependent on a few things.

1. Will the fix for 2002 actually fix the 2002?
2. If additional problems arise will the increase the comp time again?
3. What will the new server road map look like.

If the answers to 1 and 2 are yes, then it’s all good in my hood. It’s the answer to number 3 that I am most curious to see though.

[Kaurhz]

21 Days-> Reasonable compensation thus far.

Promise of the 2002 error code fix? -> Also perfect, it will help to alleviate some peoples' frustrations when they aren't required to queue twice

Halt on sales? -> Good/Bad - Good in that it will alleviate some issues. Bad for those that wanted the game as a holiday present.

Promise of a roadmap? -> Excellent. They're communicating their intentions with their player base.

Is this enough for me? Given the present circumstances, yes.

[PredatoryCatgirl]

Assuming that everything that has been promised is delivered, this would be the next best thing to the problem never happening at all. SE has salvaged their bungled launch quite well.

[Eli85]

What should happen is the suspension of all subscription payments until players can log in under a reasonable time frame. S-E is getting awfully close to false advertising with all the EW sales they've done to this point. Offering a product that can only be accessed by a minority of customers is very, very bad.


edit: White knights are out already. None of you are worth responding to with your twisted logic.

[Areic]

What should happen is the suspension of all subscription payments until players can log in under a reasonable time frame. S-E is getting awfully close to false advertising with all the EW sales they've done to this point. Offering a product that can only be accessed by a minority of customers is very, very bad.

They're giving 3 weeks so far of free time to cover said issues, if you choose to subscribe knowing what was coming when they forewarned thats on you. Staying subbed is fine with the free time given as long as they continue to give time per extreme "downtime"

[Valkyrie_Lenneth]

What should happen is the suspension of all subscription payments until players can log in under a reasonable time frame. S-E is getting awfully close to false advertising with all the EW sales they've done to this point. Offering a product that can only be accessed by a minority of customers is very, very bad.

It's not false advertising though. That would be "no queues, no disconnects, no issues in our new expansion".


That's not a thing ever said.

[HyperSMB]

It's not false advertising though. That would be "no queues, no disconnects, no issues in our new expansion".


That's not a thing ever said.

I have to agree, it isn't false advertising or anything even close honestly, especially when we now appear to have good faith efforts on the devs to correct the issues.

[Arazehl]

I really don't think any other mmo wouldn't have bothered to do what SE is trying to do. As a company they've not lost my respect and I appreciate them keeping us informed on the issues. I plan to give them the time they've asked for out of that respect and if others don't wish to, then they have a choice to back away.

[Kyrj]

What should happen is the suspension of all subscription payments until players can log in under a reasonable time frame. S-E is getting awfully close to false advertising with all the EW sales they've done to this point. Offering a product that can only be accessed by a minority of customers is very, very bad.


edit: White knights are out already. None of you are worth responding to with your twisted logic.

So you were just waiting to call people white knights? That's all I needed to know. Want to throw the word copium in there? You might fill out your bingo card....