I DC everyday at exactly 6PM CST

[Easayia]

As the title says I disconnect from the game at exactly 6pm CST. I have tried everything on my end to try and resolve this issue and the thing is it is only the game that disconnects my internet is 100% still working. This wouldnt be such an issue if I didnt have to sit in 2-4k queues every day after it happens..... Im active as well when I get booted sometimes even doing boss fights.

So Im making this post to see if anyone out there knows what I could do to fix this. I have tried to get answers with SE support and every response is a copy paste response and I know I need a real person to figure this out.

Here is what I have done to narrow down that its not me:

1. Wired connection was wireless.

2. Pinged 8.8.8.8 ( google) repeatedly with -t option when this occurred and was not disconnected.

3. Went through all my routers settings and changed when its changing the IP every 24 hours

4. port forwarded the ports SE sent me and did some internet explorer thing that made no sense but I did it anyways.

5. logged in at a later time to see if it would occur in the same amount of hours and it did not . it only occurs at 6pm CST.

6. I want to mention this only happened after the game updated to endwalker.

Thanks ahead of time for any help I receive with this. I don't think its my ISP simply because I lost no connection when this occurs.

Any ideas?

[Daduc]

When in queue and in-game, I noticed that when a large influx of players queuing I get booted so nothing you can do I am afraid. Have to wait and queue again, it's just a server bug. SE will fix he bug on the 20th.

[Easayia]

I actually finally got some answers from SE support kind of had to state I dont want copy past answers and want to speak to a human about this but I got them. They found there was packet loss from a specific server its something with my ISP based on what they said and sent me so I will have to give them a call and see if theres something we can do on this. This issue has nothing to do with the server issues actually which I figured but wasnt sure if it was ISP or a bug on their end.

[Easayia]

20th didnt fix it.

[Easayia]

Update on this it wasnt my ISP or at least they say it is not.... trying a few things on my computer and will see if this new update of theirs has the same issue.

[Darneltia]

Greetings fellow Eorzean,

We apologize for the inconvenience. To better assist you, please respond with the following information:

Platform? (Steam/Windows/PS4/PS5/Mac etc.)
Have you tried using a wired connection?
Internet Service Provider:
Region/Location: (your actual region not in game)
Separate Modem and Router or Hybrid?
Are you using a Firewall/Anti-virus solution? If so, which ones?
Does the issue only happen with specific characters or all characters?

We look forward to your reply back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Easayia]

Issue persists after the patch and manually setting my IP and DNS on my computer....

Any help greatly appreciated.

[Freki42]

Issue persists after the patch and manually setting my IP and DNS on my computer....

Any help greatly appreciated.

have you used a packet capturer? something that will capture things your system sends and receives without fail and store them? it's possible something about your routing might be going down at 6pm your time for maintenance? be careful what you use though you do not want to break any isp rules and what not. however you can have it looking at your packets on your end. it may not be your isp at all, it may not be SE. I hope you can resolve this.

[Easayia]

Im trying Wireshark tomorrow to see myself since going back and forth between both SE and ISP isnt going to lead anywhere at this point they will both claim its not them.

[Freki42]

Im trying Wireshark tomorrow to see myself since going back and forth between both SE and ISP isnt going to lead anywhere at this point they will both claim its not them.

I wish you luck in finding the cause of things. becareful how you use wireshark, sometimes packet watchers/sniffers can cause your isp to not like you. but i've done it myself and no ill effects, just be careful please.